Self monitoring

As a self-monitored security solution, SMB provides organisations with the ability to manage their own site's security. Site Managers will receive a notification when an alarm is triggered and then make the decision on who to respond to that incident.

There are two types of alarms that can be activated on a site:

• Intruder Alarms

• System Alarms

Intruder alarms

Intruder alarms are activated by sensors, such as motion detectors (PIRs) and window or door sensors (reed switches), and produce 'incidents'.

• About incidents An incident is a real-time timeline of activity following an alarm activation. An incident shows which sensors have activated at your site, any other alarms that have occurred, and when each happened. The incident will also show any response to the incident by a Site Manager or, if you have the Guard Monitoring add-on, a Security Guard.

• Alarms included in an incident After the first alarm, which creates the incident, any additional alarms that occur within 20 minutes of the previous one are also added to the incident. The close time frame of the alarms means that it is likely they are related.

• Viewing an incident Alarms from the security system, the sensors and outputs, will always be displayed on the left-hand side of the incident screen. Any response to the alarm, including the person who claimed or silenced the alarm and any manual or automated guard call-outs, will display on the right-hand side of the incident screen.

• Closing an incident An incident stays open until it has been closed by a Site Manager or after 24 hours (see auto-closing of incidents). A site could have multiple open incidents but it is unlikely. If there are multiple incidents open, only one incident (the latest one) can be in progress at any time.