Guarding
About Guarding
Gallagher has partnered with security solution providers First Security® in New Zealand and Wilson Security® in Australia to offer a reliable guard call-out service. If an alarm is activated on your site, you can request a guard directly from the Gallagher SMB app, or you can configure the system to automatically call the guard for you.
The security solution provider will respond to the alarm, check out your site, call the police if needed, and provide you with a full report. You'll be updated at each step through the app and have full transparency of what's going on.
Once the guard has registered that they are on-site, we make an interface available to our guarding partner to disarm the site, so the guard can enter. This interface is only able to be used while the guard is on-site. When the guard has completed their on-site checks, they can also re-arm the site prior to leaving. As a fail-safe backup, as soon as the Gallagher system receives an update that the guard has left the site, we will also re-arm the site remotely.
For information about Guarding eligibility and fees, see Enable Guarding.
Manually request a Security Guard
To request a Security Guard:
Tap the Actions button at the bottom of the Incident Details page.
Select Request Security Guard.
A warning displays to ensure you want to proceed and are aware the call-out could result in a call-out fee.
Click OK to call a Guard or CANCEL to not proceed with a Guard call-out.
Once agreed to proceed, you would need to call the Guarding provider to cancel. Fees may still apply.
Automatically request a Security Guard
From the SMB app, the Site Manager can set up a guard to be automatically requested after a chosen period of time. This safeguard will ensure the site is in good hands, even if you miss the alarm notification.
To set up automatic guarding:
Within the SMB app, go to the hamburger menu in the top right-hand corner.
Select Site Settings.
Use the toggle to enable Automatically Request Guard.
The Request a guard after drop-down list will appear.
Choose the time you would like the system to wait before it calls a guard (1-15 minutes).
A pop-up message will show when the settings have been saved automatically.
Cancel an automatic Guard call out
If an incident occurs on your site and a Site Manager claims it before the set time has elapsed, the guard call-out will no longer be triggered automatically. Instead, a Site Manager can manually request one. The incident needs to be claimed before the timeout to stop the auto-call-out. Disarming the area or site doesn’t stop the auto-call-out; only claiming the incident does.
If an auto-call-out was initiated and received by the guarding company, it can still be cancelled by calling their support number and asking them to not send the guard.
What triggers an automatic Guard call out?
Any PIR-like input being triggered (open) when an area is armed or tampered with or a Controller being tampered with, at any time of day will result in an automatic guard call-out after the configured timeout if the incident is not claimed.
Only intruder alarms will trigger a guard call-out. The only exception is if an incident starts with a system alarm, and a subsequent intruder alarm is triggered; in this case, a guard call-out will also be requested.
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