SMB Installer Portal
Gallagher SMB
  • Welcome
  • Contacts and Systems
  • Frequently Asked Questions
  • SMB solution
    • System overview
    • Gallagher SMB hardware
    • Gallagher SMB credentials
  • Installing Gallagher SMB
    • Installer Portal overview
    • Installing the hardware
      • Pull cables
      • Installing the hardware
      • Bring Controller online
      • Voltage
      • Controller web browser configuration
      • Initialize tampers
    • Site configuration
      • Create a Site or Demo Site
      • Create a Site Template
      • Default configuration overview
      • Enable Guarding
      • Assign a controller to a site
      • Configure inputs and outputs
      • Configure readers
      • Configure monitoring
        • Alarm transmitters
        • IP Alarms
      • Configure areas
        • Configure Entry Delay
        • Configure Exit Delay
      • Configure elevators
      • Configure doors
      • Door status, history, and overrides
      • Site Actions
        • Site Details
        • Site Notes
        • Credentials
          • Credential Groups
            • FAQ
            • If no Credential Group is assigned
            • If a Credential Group is assigned
          • Edit Credentials
        • Key Account Holder
        • Display Names
        • Invite myself to the site
        • Test Mode
        • Publish/Refresh Controller configuration
    • Activation
      • Activate site
      • Onboard users
      • Installer Mode
  • Using the Gallagher SMB app
    • Gallagher SMB app overview
    • Arming and disarming
    • Access Control
      • Opening a door
      • Controlling a door remotely
      • Requesting access
      • Door states
      • Schedules
        • Door Schedules
        • User Schedules
    • Managing users
      • SMB tags (physical credentials)
      • SMB User Codes
      • Delete or disable a User
      • User Privileges
      • FIDO Authentication
    • Managing alarm incidents
      • Self monitoring
        • Respond to an incident
      • Guarding
      • Past Incidents
      • Third-party monitoring
    • Managing system alarms
    • Site activity
    • Managing multiple sites
    • Settings
  • Troubleshooting
    • Gallagher SMB Controller
    • Gallagher Hardware
    • Gallagher SMB vs Command Centre
    • Connectivity
    • Configuration
    • Credential Groups
    • SMB app
    • Notifications
    • User Management
    • Reporting an Issue
  • Release Notes
  • Disclaimer
  • Open Source Licences
Powered by GitBook
On this page

Was this helpful?

Export as PDF
  1. Using the Gallagher SMB app
  2. Managing alarm incidents

Past Incidents

PreviousGuardingNextThird-party monitoring

Last updated 6 months ago

Was this helpful?

On the Incidents tab (on the ), Site Managers can view the details of all previous alarm activations.

Tap on an incident to open the details and see:

  • Which alarms were activated

  • Who actioned the alarm and how

If you need the details of a past incident in an exported format for insurance or police reasons, please contact the Gallagher SMB Support Team.

Activity page