Contacts and Systems

Gallagher SMB links

Web: security.gallagher.com/smb

LinkedIn: Gallagher Security

Facebook: facebook.com/GallagherSecure

Gallagher Cloud Services Status: https://status.gallagher.com/

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Gallagher Technical Support

Email: [email protected]

Australia: 1800 009 259 | [phone] |

New Zealand: 0800 654 256 | [phone]

USA: [phone]

Refer to the Technical Support page for when you should be calling Gallagher Technical Support.

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Installer

SMB Installer Portal: https://app.halo.gallagher.com/installer/index.html

NOTE: Please note that you cannot be logged into the SMB Installer Portal and Gallagher Security Hub at the same time.

From the SUPPORT Tab, feedback can be directly sent to the SMB team.

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Customer

The SMB App can be downloaded from the Apple App Store or Google Play Store

To check which smartphones are supported:

• Refer to the Apple Store to confirm the latest iOS compatibility.

• Refer to the Google Play Store to confirm the latest Android compatibility.

The following is required for all smartphones:

• Users must have a passcode or pattern lock set on their phone. Even if they have face recognition or a thumbprint set up, a passcode or pattern lock is still necessary.

• Users must have email access on their phone. Each person using the app will need a separate email address.

As an alternative to the SMB mobile app, you can use the Gallagher SMB web application. The web app is only supported by Chrome and Safari web browsers.

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Policies

You can find policies relating to Gallagher security for SMB on the Gallagher website these include:

• SMB Subscription Agreement

• Product Warranty Policy

• Cancellation Policy

• Customer App Terms and Conditions