SMB Installer Portal
Gallagher SMB
  • Welcome
  • Contacts and Systems
  • Frequently Asked Questions
  • SMB solution
    • System overview
    • Gallagher SMB hardware
    • Gallagher SMB credentials
  • Installing Gallagher SMB
    • Installer Portal overview
    • Installing the hardware
      • Pull cables
      • Installing the hardware
      • Bring Controller online
      • Voltage
      • Controller web browser configuration
      • Initialize tampers
    • Site configuration
      • Create a Site or Demo Site
      • Create a Site Template
      • Default configuration overview
      • Enable Guarding
      • Assign a controller to a site
      • Configure inputs and outputs
      • Configure readers
      • Configure monitoring
        • Alarm transmitters
        • IP Alarms
      • Configure areas
        • Configure Entry Delay
        • Configure Exit Delay
      • Configure elevators
      • Configure doors
      • Door status, history, and overrides
      • Site Actions
        • Site Details
        • Site Notes
        • Credentials
          • Credential Groups
            • FAQ
            • If no Credential Group is assigned
            • If a Credential Group is assigned
          • Edit Credentials
        • Key Account Holder
        • Display Names
        • Invite myself to the site
        • Test Mode
        • Publish/Refresh Controller configuration
    • Activation
      • Activate site
      • Onboard users
      • Installer Mode
  • Using the Gallagher SMB app
    • Gallagher SMB app overview
    • Arming and disarming
    • Access Control
      • Opening a door
      • Controlling a door remotely
      • Requesting access
      • Door states
      • Schedules
        • Door Schedules
        • User Schedules
    • Managing users
      • SMB tags (physical credentials)
      • SMB User Codes
      • Delete or disable a User
      • User Privileges
      • FIDO Authentication
    • Managing alarm incidents
      • Self monitoring
        • Respond to an incident
      • Guarding
      • Past Incidents
      • Third-party monitoring
    • Managing system alarms
    • Site activity
    • Managing multiple sites
    • Settings
  • Troubleshooting
    • Gallagher SMB Controller
    • Gallagher Hardware
    • Gallagher SMB vs Command Centre
    • Connectivity
    • Configuration
    • Credential Groups
    • SMB app
    • Notifications
    • User Management
    • Reporting an Issue
  • Release Notes
  • Disclaimer
  • Open Source Licences
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  • Gallagher Support Team
  • Installer
  • Customer
  • Policies

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Contacts and Systems

PreviousWelcomeNextFrequently Asked Questions

Last updated 1 month ago

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Gallagher Support Team

Please note that if you purchase your Gallagher SMB solution through a distributor, they will provide your Level 1 Technical Support.

Phone:

Australia - 1800 009 259 | +61 2 9439 8599

New Zealand - 0800 654 256 | +64 7 838 9800

USA - +1 866 922 7329

Email:

Web:

LinkedIn:

Facebook:


Installer

SMB Installer Portal:

NOTE: Please note that you cannot be logged into the SMB Installer Portal and Gallagher Security Hub at the same time.


Customer

To check which smartphones are supported:

  • Refer to the Apple Store to confirm the latest iOS compatibility.

  • Refer to the Google Play Store to confirm the latest Android compatibility.

The following is required for all smartphones:

  • Users must have a passcode or pattern lock set on their phone. Even if they have face recognition or a thumbprint set up, a passcode or pattern lock is still necessary.

  • Users must have email access on their phone. Each person using the app will need a separate email address.

Policies

  • SMB Subscription Agreement

  • Product Warranty Policy

  • Cancellation Policy

  • Customer App Terms and Conditions

The SMB App can be downloaded from the or

As an alternative to the SMB mobile app, you can use the . The web app is only supported by Chrome and Safari web browsers.

You can find policies relating to Gallagher security for SMB on the these include:

security.support@gallagher.com
security.gallagher.com/smb
Gallagher Security
facebook.com/GallagherSecure
https://app.halo.gallagher.com/installer/index.html
Apple App Store
Google Play Store
Gallagher SMB web application
Gallagher website