Technical Support

Gallagher Technical Support is here to help — but please check the Gallagher SMB Help Centre first. It contains everything you need for training, setup, troubleshooting, and more.

If you’ve reviewed the documentation and still need help, follow the steps below to contact the correct support resource.

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When to contact your Distributor

If you purchased your SMB solution through a distributor, your distributor is your first stop for the first level of support, account and logistical support.

Contact your Distributor when:

• You need initial access after completing training 

• Trouble accessing or logging into the Installer Portal 

• Reporting faulty hardware (your distributor can handle the warranty claim) 

• Questions about solution compatibility, product selection, or bundling 

• Need help with system configuration or basic usage 

• Unsure about feature limits or capacity questions 

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When to contact Gallagher Technical Support

Gallagher Technical Support provides product-specific technical assistance, especially when you're actively installing or troubleshooting systems.

Contact Gallagher Technical Support when:

• Devices (hardware or firmware) do not appear to be functioning correctly, or devices are failing to come on-line (connect) . (In either of these cases all wiring, termination resistors, bus termination resistors, LAN configuration, power supply and device configuration (e.g. HBUS serial numbers) have been thoroughly double-checked)

• You're receiving configuration errors not covered in the Help Centre 

• You are unable to successfully publish the configuration

• The system is experiencing unexplainable software behaviour 

• You need assistance with advanced troubleshooting beyond first-line support 

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When contacting Gallagher SMB Technical Support, advise who your distributor is (who you purchased the hardware from) for them to be able to process your query.

• Email: [email protected]

• Australia: 1800 009 259 | [phone] |

• New Zealand: 0800 654 256 | [phone]

• USA: [phone]

Still Unsure?

If in doubt, start with your distributor — they’ll escalate to Gallagher if needed.