Managing multiple sites

Gallagher’s Multi-Site feature gives customers the ability to manage and interact with the security systems of multiple physically-separate sites through the one SMB app.

This is ideal for businesses where user and alarm management are centralised or staff have a need to move between sites. It can be equally beneficial for those wanting to manage the security systems both at their business premises and at home.

Switching between sites is easy within the SMB app, and site managers will receive live notifications if an incident occurs at any of their sites. 

A user’s email address is the common piece of information that allows them to be linked to multiple systems.

Switching between sites

To switch between sites:

1. Within the SMB app, select the more options menu (three vertical dots) in the top right-hand corner.

2. Select Switch Site.

   The sites that the user has the privilege to see are displayed.

3. Click on the site you want to switch to.

Managing Users

From the Team page on any site, a Site Manager can add, disable, and delete access for users across all sites for which they are a Site Manager. They don’t need to switch between sites to manage users.

For more information, refer to SMB users.

Managing alarm incidents and system alarms

When an alarm incident or system alarm occurs for a site that you are a Site Manager for, you receive a notification. By clicking on the notification, you are taken to the site that the notification was from.

The Site Manager can have selected any site within the SMB app and still receive notifications from all sites.

More information about incidents:

• Managing alarm incidents
• Managing system alarms