Gallagher SMB app overview
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Gallagher SMB is a cloud-based security system that lets you take control of your business security from anywhere, at any time, all from your smartphone.
Everything is at your fingertips, managed through the Gallagher SMB app. It’s simplified security, using the latest in cloud technology.
The Site page is the homepage of the Gallagher SMB app and shows the status of the security system. It can be accessed from anywhere in the app by clicking the Site button on the navigation bar at the bottom of the screen.
If an incident occurs on your site, an incident banner will appear across the top of the SMB app. Tapping on the banner will show you more details about what has occurred.
Alarm tab
From the Alarm tab, users can arm and disarm the entire site or specific areas.
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Doors tab
If the Site has access control doors, the Doors tab will appear under the Site homepage.
From the Doors tab, the Site Manager or Site Admin (if given the additional privilege) can unlock, lock or temporarily open the doors on the site/s they have access too.
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From the Team page, the Site Manager can add, edit and delete users. They can also allocate users' roles and manage which areas they have privileges for.
To find an existing user quickly, Site Managers can use the search and filter functions. If they are managing multiple sites, they can filter the users based on what site or credential group they are allocated to.
A Site Manager will see all team members across all the sites within the .
If a Site has SMB Key Tags, they can be encoded from the Team page.
The Activity page is split into two tabs: Events and Incidents.
Events
The Events tab shows a log of the arming and disarming activity and all events related to access control, including access granted and access denied.
Events can be filtered and exported to a CSV file.
Incidents
The Incidents tab shows details of all previous alarm activations, showing which alarms were activated, who actioned the alarm, and how.
More about incidents:
The Multi-Site feature allows users to control and monitor the security of physically separate sites from one app. This is useful for businesses where user and alarm management are centralised, or where staff are required to move between premises regularly.
My Account
My Account gives an overview of your account details, including phone number, email address, and device registered for using the SMB app. From My Account, you can delete your own account (unless you are the Key Account Holder).
User Settings
User Settings allows you to apply settings to yourself as a user, including Bluetooth Background Access, Critical Alert Notifications, and enable Dark Mode.
Switch Site
If a Site Manager has access to more than one site, they can switch between them by clicking on Switch Site for a list of all other sites.
About
About gives an overview of the App version, Open Source Licenses used in development, and a link to Gallagher SMB Policies available on the Gallagher website.
Help
Help links from within the SMB app to the Customer Help.
Site Settings
Site Settings contains settings that apply at a site level, including enabling Installer Mode, Contact your Installer, and configuring Late to Arm Notifications. And, if Guarding is enabled, you can manage auto-guarding.
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