Bring Controller online
About this topic
The Gallagher SMB Kit installation note contains the procedures for bringing the controller online. This topic contains information to surplus the installation note, in case further help is required.
Bringing the controller online
The Controller should be brought online before the site is configured in the SMB Installer Portal.
Connect the site's LAN (Ethernet cable) to the Router's secondary Ethernet port.
Power on the Controller and wait for for the Controller to show as Online in the SMB Installer Portal. To indicate the Controller has come online in the SMB Installer Portal, the word 'OFFLINE' will not display next to the Controller item on the 'HARDWARE' tab. The physical Controller also enters the single flash state when it comes online.
Once connected, the controller will receive any outstanding firmware updates from the Cloud server.
If the Controller doesn't come online
Check the site has an internet connection - plug the laptop into the network via ethernet and test the connection.
If the site does have internet connectivity, try the following:
Check the controller flash state (see below table)
Use cellular router instead, as a last resort
Controller Flash Modes
The 8 In 4 Out LED is located near the centre of the board. The 8 In LED is located above IN3.
Short flash Long flash (1s cycle)
100 ms on, 250 ms off 400 ms on, 250 ms off
Boot code monitor running, network unplugged.
Half flash
450 ms on, 50 ms off (2Hz flash)
Controller resetting.
Fast
130 ms on, 130 ms off (4Hz flash)
Initialising.
1 flash
500 ms on, 500 ms off (1Hz flash)
Normal running.
2 flash
2 flashes - pause (each flash is 50 ms on, 400 ms off, 1.2 s pause)
Controller is operating, connected to the Cloud server but has no configuration.
3 flash
3 flashes - pause (each flash is 50 ms on, 400 ms off, 1.2 s pause)
Controller has a valid set of keys but has not connected to the Cloud server.
4 flash
4 flashes - pause (each flash is 50 ms on, 400 ms off, 1.2 s pause)
No private keys or certificate loaded, so will be unable to authenticate with the Cloud server. Contact the Gallagher Support Team.
5 flash
5 flashes - pause (each flash is 50 ms on, 400 ms off, 1.2 s pause)
Controller has a connection to the Cloud server but either the server has failed to authenticate the Controller or the Controller has failed to authenticate the server. Contact the Gallagher Support Team.
6 flash
6 flashes - pause (each flash is 50 ms on, 400 ms off, 1.2 s pause)
Controller does not have runnable firmware. Contact the Gallagher Support Team.
Proxy Server
If the site is using a proxy server, this may also stop the controller from coming online.
To resolve this issue, you will need to connect a web browser to the Controller's configuration web pages and enter the proxy server's connection details.
When the Controller is powered up with DIP switches 2 and 3 ON, the Controller uses the following default addresses:
Controller IP: 192.168.1.199
Gateway: 192.168.1.198
Subnet: 255.255.255.0
This enables you to configure your PC with an IP address in the same subnet as the Controller, and by setting DIP switch 1 to ON, connect a web browser to the Controller. Your PC IP address should be different from the Controller's IP address, (i.e. not 192.168.1.199).
To enter the proxy server's connection details, perform the following procedure:
Connect the Controller to your PC via the Controller's Ethernet port.
Set DIP switches 1, 2 and 3 to ON.
Power cycle the Controller.
Enter cloud for the username, then GGLcloud for the password and press Enter. The Gallagher Cloud Controller Configuration web page displays.
Click the Proxy Server Configuration link. The Proxy Server Configuration web page displays.
Enter the proxy server's name, port number, and logon credentials (if required).
Click Save.
Set DIP switches 1, 2 and 3 to OFF.
Connect the Controller to the site's network.
Power cycle the Controller.
The proxy settings are persisted across Controller re-power.
To clear the proxy settings, set DIP switches 1, 2 and 3 to ON, then power cycle the Controller. Wait for the Controller's Run LED to enter a 2 flash pattern, then set DIP switches 1, 2 and 3 to OFF, and power cycle the Controller again.
Firewall
If the site has a firewall, this may also stop the controller from coming online.
The customer will need to open the required ports/protocols to allow the controller to communicate to the internet through their firewall.
Destination Ports
Detailed below are the destination ports that the SMB Controller and router will try to connect to for various services.
SMB Controller:
67
UDP
DHCP to internal router
53
UDP
DNS to internal router
123
UDP
NTP to time.google.com
443
TCP
SMB Cloud HTTPS
Router:
67
UDP
DHCP to internal router
53
UDP
DNS to internal router
123
UDP
NTP to time.google.com
514
UDP
RCMS Syslog
443
TCP
RCMS HTTPS
8883
TCP
RCMS HTTPS
ICMP
Ping time.google.com
Clearing the Controller's configuration
Basic reset
To do a basic reset of the Controller's configuration, perform the following procedure:
Set DIP switch 2 to ON.
Power cycle the Controller.
Wait a few minutes until the LED is flashing in a steady state (2 flash or 5 flash).
Set DIP switch 2 to OFF.
Power cycle the Controller again.
The Controller can now be assigned to a new site.
More reset options
If a basic reset is not sufficient, refer to the "DIP switch settings" section in your Controller's Install Note for more information about the DIP switch functionality.
How the Controller works
The Controller works through the following steps:
The Controller requests an IP address using DHCP.
The DHCP server on the local area network assigns an IP address to the Controller, so it can send and receive TCP/IP messages from the Cloud server.
Most networks have a DHCP server. The Router provided has a DHCP server.
The Controller uses DNS to resolve the IP address for the Gallagher cloud services.
The Controller uses the SNTP to obtain the time.
The Controller establishes an HTTPS session with the Cloud server for encrypted communications.
The Controller authenticates the Cloud server. This ensures that site-specific data is only exchanged with the authentic Cloud server.
The Cloud server authenticates the Controller. This ensures that site-specific data is only exchanged with a Gallagher provisioned device.
The Controller connects to the site's local TCP/IP network. If required (i.e. TCP/IP network connectivity is unreliable), the Router can be used to provide connection to a mobile network provider. The router comes pre-equipped with a SIM card and an ethernet cable to connect it to the controller. Purchase of the Cellular data subscription package will automatically enable the controller to communicate over the cellular network.
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