System overview

System architecture

The following diagram shows the architecture for the Gallagher SMB solution. The system is a collection of hardware and software items, tightly integrated to provide a seamless intruder alarm monitoring system. The Gallagher Cloud server is hosted on AWS, Amazon web cloud servers.

The design allows integration with a range of external systems to provide the user with a single point of control for building security management.

Secure communications

The diagram above illustrates the secure nature of the Controller's communications with the internet. The key takeaway is that the Controller is isolated from the internet – it accepts no inbound traffic.

All communications between the Controller and the Cloud server are encrypted using AES encryption.

If the Controller loses connection to the Cloud server, it will continually try to reconnect, in order that the system handles temporary network/internet outages. If the Controller is offline for a predefined period of time, an alarm is raised, notifying the appropriate users of the outage.

Data storage

Customer data (site data) is replicated across multiple data centres in Sydney, Australia. Customer data is backed up nightly, and the backups replicated across the data centres.

All historical events are stored within their own event database.