Gallagher Hardware
Frequently asked questions when troubleshooting about Gallagher Hardware
What do I do if the I/O Boards are going offline randomly?
Check the following that could cause HBUS devices that are going offline intermittently:
Wiring connections,
HBUS terminations are at the ends of the bus - nothing terminated in the middle of the bus,
Devices are wired in a daisy chain - no star wiring.
System’s power consumption – do they have sufficient battery power to support what is wired into the board.
HBUS Devices are not coming online but the Controller has detected the device and has events.
If a Controller is repeatedly generating a lot of these events: Controller 1 has detected a device. This indicates a probable issue with one or more of the connected HBUS devices.
Possible causes are:
Faulty wiring that is causing HBUS device(s) to reconnect constantly.
Not enough power to HBUS devices - if they are being powered from the Controller, the bus length may cause a significant voltage drop. A separate power supply may be needed.
Serial number entered for the wrong kind of device, e.g. using a T15 reader serial number for a T30 reader
Which SMB kit should I use? (New Zealand & Australia).
SMB Kit
Usable Inputs
Outputs
Note
SMB BASE KIT - T11 or T15 or T30
14
4
2 Inputs used for Mains & Battery Status
SMB BASE KIT - T11 or T15 or T30 x2
14
4
2 Inputs used for Mains & Battery Status
SMB BASE KIT - T15 BLACK + T30 BLACK
14
4
2 Inputs used for Mains & Battery Status
SMB 4 Door Kit *4 T15 Black
14
16
2 Inputs used for Mains & Battery Status
Provision to add an extra 8In Board
SMB 6 Door Kit *6 T15 Black
14
16
2 Inputs used for Mains & Battery Status
Provision to add an extra 8In Board
SMB 8 Door Kit *8 T15 Black
22
16
2 Inputs used for Mains & Battery Status
SMB 10 Door Kit *10 T15 Black
22
16
2 Inputs used for Mains & Battery Status
When a user disarms using the T30, it creates a tamper event
If continuously happening, this generally refers to an issue of how the T30 has been mounted.
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