Delete or disable a User

Deleting a user

Only a Site Manager can delete a user within the SMB solution.

Note: The key account holder entry cannot be deleted. However, the account holder’s details can be updated.

1. Navigate to the My Team screen within the SMB app.

2. Search for the user and click the downward arrow on their user card for more options.

3. Click the DELETE button.

   A 'Delete User' confirmation pop-up will appear showing all the sites to which this user has access.

4. Click CONFIRM to delete the user or CANCEL to go back to the 'My Team' screen.

Once a user is deleted

• Deleting a user removes the user's privileges to all sites that you are a Site Manager for and can see that they are assigned to. If you are not the Site Manager for a site the user is allocated to, their privileges to that site are not removed.

• When a user is deleted, any historical event records associated with that person will retain the person's name and the date and time the action occurred. This includes incidents they have claimed or closed and interactions they had with the security system to arm or disarm areas.

Disabling a user

Only a Site Manager can disable a user within the SMB solution.

1. Navigate to the My Team screen within the SMB app.

2. Search for the user and click the downward arrow on their user card for more options.

3. Select the Privileges button.

4. Disable the toggle next to the site for which you want to disable this user's access.

5. Click the SAVE button.

Once a user is disabled

Disabling a user removes the user's privileges for the site on which the toggle was disabled.