Door status, history, and overrides

Viewing a door's status

A door's 'Status' tab only displays when a reader is assigned to the door and the reader is online.

You can view a door's status to diagnose connection faults with the door. To view a door's status, open the door's properties and select the 'Status' tab. This tab displays the state of the door and all items assigned to the door. Status is updated in real-time.

Viewing a door's event history

A door's 'Event History' tab only displays when a reader is assigned to the door and the reader is online.

You can view a door's event history to see a record of its historical events. For example, the event history will include a record of access denied events, access granted events, lock and unlock overrides, and other alarms such as 'forced' or 'open longer than expected'. You can filter the event history by 'All Events', 'Alarms', or 'Active Alarms', and by the time the event occurred.

Overriding a door

After the configuration has been published and before the site is activated, you can unlock a door from within the SMB Installer Portal.

• Opening the door The 'Open Door' override is intended to let someone through the door, and let the door lock again once they have passed through. Next to the door item, click Open Door. The door will unlock momentarily, then relock.

• Unlocking the door

  The ‘Unlock Door’ override is intended to unlock the door for a set period of time.

  1. Next to the door item, click Unlock Door.

  2. Set the Duration in Minutes. This duration is how long the door will remain unclocked for, before locking again. The default is 10 minutes.

  3. Click OK. The door will unlock for the set duration, then relock.

  To re-lock the door manually, select Lock Door. When the site is activated, the ‘Unlock Door’ override will be cancelled.