User Management

AccessNow Users

While most users are automatically created in AccessNow through Single Sign-On (SSO) integration, it's possible to manually create accounts necessary for the initial system configuration.

Non Single-Sign-On Users used for the account configuration

As part of the new customer account creation, an administrator account is created by Gallagher to handle the system onboarding and configuration. It is used by the Channel Partner/Security Installer for the initial setup.

The person listed as the Channel Partner representative in the on-boarding form receives the new account administrator login details.

Update on Privileges for Non-SSO Users Once the system configuration is complete, delete non-SSO accounts or align their privileges with the Channel Partner/Security Installer tasks in AccessNow, such as workflow maintenance. For example, assign them to the "Workflow Managers" group to allow workflow maintenance.

Creating users (optional)

The administrator can add users for system configuration if needed. Otherwise, all users will be created automatically via Single-Sign-On integration.

All non-SSO users are required to configure and use two factor authentication.

Single-Sign-On Users

The Single Sign-On (SSO) feature is part of the new AccessNow account setup. SSO integration is configured in collaboration with the customer's IT department. Once configured, users can log into AccessNow seamlessly, without needing a username or password.

User List

All AccessNow users, both the non-SSO users and SSO, are visible in the system in the Users module.

Note: The SSO users will only appear in the AccessNow User list after logging in for the first time.