AccessNow Requirements & Constraints
AccessNow Initial Release Requirements
While new features are constantly being added, it is important for customers to be aware of the essential requirements and constraints for a successful setup and implementation of AccessNow. Adhering to these prerequisites is crucial for an efficient setup.
Any customer requirement that is not inline with the below requirements will likely require additional development effort.
Deployment: Cloud Service
AccessNow is a cloud-based SaaS service and currently does not plan to support a customer-hosted version. However, it might be considered in the future. It's not installed as part of any Command Centre version and can be set up, managed, and updated independently of Command Centre.
Network requirements
Whitelisting the AccessNow Auth and Application endpoints.
Command Centre
Command Centre version
Customers must use Command Centre v. 9.1 or later.
Command Centre Settings & Prerequisites
Requires configuration of: REST client, API Gateway and Command Centre Cloud.
The following API licenses are required for AccessNow to work:
REST API Cardholders
REST API Create Alarms & Events
REST API View Alarms & Events.
Command Centre Cardholder Creation
For security reasons, it is recommended that cardholders be registered in Command Centre before making requests.
Access Group Structure & Naming
Straightforward and flat access groups structure for managing user access:
Users choose from the list of Access Groups to make an access request.
The naming of the Access Group should be in line with what users should see in AccessNow.
Note: Selected Access Groups can be hidden from the AccessNow users.
Access Zones are not currently supported.
Authentication: Single-Sign-On is Required
AccessNow can authenticate users with existing OpenID Connect or SAML 2.0 Identity Providers
To make requests AccessNow users need to authorise via SSO.
Unauthorised users are not able to make any requests.
Workflow
Supported workflows
Please refer to the list of supported workflow examples.
Workflow visibility
All requester see the same list of workflows. At the moment there is no function allowing to assign workflows to an identity type e.g. employee or student.
Approval types
The following types of approvals are available:
Group Approval: Any person from the group can approve the request
Multi-level approval through having separate steps in a workflow going to different groups for Credential requests
Multi-level within a group; defined in the workflow
Manager Approval
Auto-approval
Auditing & Reporting
The following auditing and reporting functions are available in AccessNow:
The per user request and approval history.
Access Group members audit and removal.
Command Centre reporting:
The Command Centre's reports can be generated as usual. However, AccessNow related actions, such as access provisioning, are currently processed by the "AccessNow Operator." As a result, details of individuals who approved access provisioning are not visible in the Command Centre. An update that includes these details will be available in an upcoming Command Centre version.
Email Service
The AccessNow service uses Gallagher's email service to send out system notifications. Currently, we are unable to use the customer's email service, but support for it is planned to be released soon.
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