> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/smb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/smb/test-and-active/alarm-management.md).

# Alarm Management

Alarm Management provides installers with a comprehensive view of all alarms occurring on a site, enabling faster commissioning, clearer diagnostics, and improved long-term maintenance. Installers can view, silence, and force-dismiss alarms when Installer Mode is enabled and always retain visibility across the site’s hardware and events.

The alarm indicator is visible on the right-hand information panel of the site, showing the number of active alarms. From here installers can refresh the alarm count badge or Installers can click View to open the full Alarm Management interface.

<details>

<summary><mark style="color:orange;"><strong>Active Alarms</strong></mark> </summary>

Active alarms are alarms that have been triggered and not yet silenced, dismissed, resolved, or self-cleared. &#x20;

Examples include: Not responding, Battery Low, Mains Failure, and Tampered (open circuit).

\
Active alarms display:

* Visual icons indicating alarm type
* Hardware name (e.g., 8In4Out Board 1)&#x20;
* Description of the alarm
* Date and time
* Alarm type
* Flood count

The **flood count** indicates how many times a point has gone into alarm during a rapid or runaway sequence.  This provides installers with insight into unstable hardware, wiring faults, or devices that are likely to cause system lockups if left unresolved.

</details>

<details>

<summary><mark style="color:orange;"><strong>Inactive Alarms</strong></mark></summary>

Inactive alarms include alarms that have been:

* Silenced
* Force-dismissed
* Automatically restored by hardware

These remain visible for audit and investigation but cannot be modified.

</details>

***

### Alarm Actions

The alarm actions you can perform depend on whether Installer Mode is enabled.

**Silence** an alarm:

* Stops the audible alarm
* Does **not** clear or resolve the underlying condition
* Alarm remains in the *Active* list until resolved or dismissed<br>

***

**Force Dismiss**:

* Moves the alarm immediately to *Inactive*
* Used when alarms remain active incorrectly (e.g., zone is restored but panel still reports active)
* Does not fix the hardware but clears the alarm state\
  Alarm Management - help

***

Installers use **refresh** to:

* Confirm alarms have cleared
* Check if flood alarms return
* Validate progress during commissioning<br>

***


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