> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/smb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/smb/test-and-active/test-mode.md). # Test Mode Test Mode allows Technicians to install, configure, and test an SMB site without annoying or alarming anyone by setting off the sirens or any other type of device activated in response to an alarm. Test mode also prevents Site Managers, guards, and monitoring services from responding to alarms generated while the system is being tested. Test Mode can be used as part of your ongoing maintenance process. All Gallagher-manufactured parts are covered under the Gallagher SMB Product Warranty Policy. Annual testing and maintenance checks are recommended to ensure the solution is meeting the customer’s needs. ### New sites Test Mode starts automatically when a new site is created, and ends when the site is activated. Test Mode gives Technicians the ability to test individual outputs. Alarm Relays are bypassed, and technicians can ‘chirp’ test outputs from this screen. When Test Mode is enabled for new sites: * All alarm outputs are automatically bypassed. This prevents sirens etc. being activated during Test Mode. * The Installer Portal will display a banner showing when Test Mode will expire. **During Test Mode (new sites)** Technicians can "Test" individual outputs by using the **TEST** found next to the outputs in the Installer Portal. This will override the output to On for 1 second, then Bypass the alarm output again (or cancel the override) which will turn it off. ### Existing sites **Enabling Test Mode for existing sites** 1. Once a site is activated, ask the Site Manager to enable Installer Mode within the Gallagher SMB app.\ **Notes:** * Installer Mode allows Technicians to make configuration changes to the site in the Installer Portal and publish changes to the Controller. * Test Mode can only be enabled after Installer Mode has been enabled. * Test Mode puts the site in a state that is no longer production-ready (alarm relays will not activate), therefore Test Mode can only be enabled for a short period of time, less than 24 hours. * If Installer Mode is disabled, Test Mode will automatically be disabled too. 2. After Installer Mode is enabled in the Customer app, the **Enable Test** button is visible in the Installer Portal. 3. Select **Enable Test Mode** in the Admin section of the Installer Portal. 4. Select an expiry time. If the site has Monitoring or Guarding enabled, a message will display to remind the Technician to contact the Monitoring or Guarding company to advise that the system is being tested. This will prevent unnecessary call-outs. **Note:** Test Mode can only be enabled if there are no Guard call-outs currently in progress for the site. When Test Mode is enabled: * All alarm outputs are automatically bypassed. This prevents sirens etc. being activated during Test Mode. * Any currently in-progress Incidents will not receive any new alarms (existing incidents remain open). * A new Test Mode incident is created to capture any alarms generated during Test Mode. * A notification is sent to all Site Managers alerting them that Test Mode is enabled. * The Installer Portal will display a banner showing when Test Mode will expire. * The Customer app will display a banner explaining that the site is under maintenance. **During Test Mode (existing sites)** * Any alarms generated will be added to the 'Test Mode Incident'. * Technicians can "Test" individual outputs by using the **TEST** found next to the outputs in the Installer Portal. This will override the output to On for 1 second, then Bypass the alarm output again (or cancel the override) which will turn it off. * If Monitoring is enabled during Test Mode, the Technician will be advised, when publishing the change, that the Monitoring company needs to be informed that the system is under test. **Disabling Test Mode (existing sites)** * Test Mode can be disabled due to any of the following occurring: The Technician selects **Disable Test Mode** in the Admin section of the Installer Portal. The Test Mode period expires. The site is taken out of Installer Mode (expires or is manually disabled). * Ideally, a technician disables Test Mode manually by selecting **Disable Test Mode** in the Admin section of the Installer Portal when they have finished testing, as the site will be 'live' again when Test Mode is disabled. * For sites with Monitoring or Guarding enabled, if Test Mode is disabled manually, a reminder will display to inform the Monitoring or Guarding company that testing has finished. When Test Mode is disabled: * Incidents generated during Test Mode are automatically closed. * Alarm outputs are un-bypassed. * Banners in both the Customer app and the Installer Portal are removed. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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