# Technical Support Gallagher Technical Support is here to help — but **please check the** [**Gallagher SMB Help Centre**](https://help.security.gallagher.com/smb-installer-portal) **first**. It contains everything you need for training, setup, troubleshooting, and more. If you’ve reviewed the documentation and still need help, follow the steps below to contact the correct support resource. *** ### When to contact your Distributor If you purchased your SMB solution through a distributor, your distributor is your first stop for the first level of support, account and logistical support. Contact your Distributor when: * You need **initial access** after completing training  * Trouble **accessing or logging into the Installer Portal**  * Reporting **faulty hardware** (your distributor can handle the warranty claim)  * Questions about **solution compatibility**, product selection, or bundling  * Need help with **system configuration or basic usage** * Unsure about **feature limits** or **capacity questions**  *** ### When to contact Gallagher Technical Support Gallagher Technical Support provides **product-specific technical assistance**, especially when you're actively installing or troubleshooting systems. Contact Gallagher Technical Support when: * Devices (hardware or firmware) **do not appear to be functioning correctly**, or devices are **failing to come on-line (connect)** . (In either of these cases all wiring, termination resistors, bus termination resistors, LAN configuration, power supply and device configuration (e.g. HBUS serial numbers) have been thoroughly double-checked) * You're receiving **configuration errors** not covered in the Help Centre  * You are unable to **successfully publish the configuration** * The system is experiencing **unexplainable software behaviour**  * You need assistance with **advanced troubleshooting** beyond first-line support  *** When contacting Gallagher SMB Technical Support, **advise who your distributor is** (who you purchased the hardware from) for them to be able to process your query. * **Email**: * **Australia**: 1800 009 259 | +61 2 9439 8599 | * **New Zealand**: 0800 654 256 | +64 7 838 9800 * **USA**: +1 866 922 7329 ### ![Shape](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC) Still Unsure? If in doubt, start with your **distributor** — they’ll escalate to Gallagher if needed. ![Shape](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.security.gallagher.com/smb/introduction/technical-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.