> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/smb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/smb/site-configuration/enable-guarding.md). # Enable Guarding ### About Guarding Gallagher SMB has partnered with First Security (New Zealand) and Wilson Security (Australia) to provide an integrated guarding solution as an alternative to self-monitoring or third-party monitoring. Guarding is not currently available outside of New Zealand and Australia. With the Guarding service enabled, customers can request a guard directly from the Gallagher SMB app or enable automated guarding where the system will automatically request a guard in an alarm incident. The guarding provider will respond to the alarm, assess the site, call the police if needed, and provide a full report within the SMB app. Customers will receive regular update notifications indicating the guard has arrived on site and departed, followed by updates on their actions on-site and a final report. To be eligible for Guarding, a site must: * be in New Zealand or Australia * be activated * not be a demo site ### Guard call-outs A guard call-out can be initiated either manually or automatically. **Manual guard call-out** With Guarding enabled, the customer can choose to manually request a security guard when an incident occurs.  When reviewing an incident, the site Manager can take the Action to “Request Security Guard”.  A warning will appear to ensure they want to proceed and are aware the call-out could result in a call-out fee.  Once agreed to proceed, the customer would need to call the guarding company to cancel, and fees may still apply. **Auto-Guard call-out** The customer can enable Auto-Guard call-outs, where the request for a guard is automatically sent.  Customers can configure a guard to be automatically requested if an incident is not responded to within the selected timeframe. This does not need to be set at the time of activation; the customer can enable auto-guarding within the SMB app. ### Billing Guarding has a monthly ongoing subscription associated with it. Billing will commence once the 'Setting up Guarding' section (below) is complete for a site and the site is activated. When a guard call-out is made either manually or via Auto-Guarding, the customer incurs a call-out fee additional to the monthly billing. To cancel charging, contact Gallagher ([order@security.gallagher.com](mailto://order@security.gallagher.com)) and the Guarding company. ### Setting up Guarding **Getting the Client Code** To enable Guarding for a customer, a Client Code is required from the Guarding provider. **Note:** Guarding is only available for activated, real (not demo) New Zealand and Australia sites. 1. Complete the Guarding Form. This is available from within the [SMB Installer Portal](https://app.halo.gallagher.com/installer/)[,](https://app.halo.gallagher.com/installer/) under 'Support' tab > 'Administration' > Guarding Form. * [Guarding Form – New Zealand](https://media.gallagher.com/m/5358453054731d2/original/SMB-Guarding-Registration-Form-NZ.pdf) * [Guarding Form – Australia](https://media.gallagher.com/m/20da69e833eb661b/original/SMB-Guarding-Registration-Form-AUS.pdf) Provide Site Details, Site Name, Site Address, Site Contact & After-Hours Contact. Click **Send form** to send the Guarding Form to the guarding provider (First Security NZ or Wilson Security AUS). 2. The guarding provider will organise a site visit with the customer and create a proforma. 3. Once the site visit is completed, the Site Plan is sent to the customer. 4. The guarding provider advises the Technician of the Client Code, which should start with 'GAL'. Once the Technician has the Client Code, Guarding can be enabled for a site. **Enabling Guarding in the SMB Installer Portal** To enable Guarding for a customer, perform the following: **Note:** Guarding is only available for activated, real (not demo) New Zealand and Australia sites. 1. Log into the [SMB Installer Portal](https://app.halo.gallagher.com/installer/) and navigate to the site. 2. From the menu on the right-hand side of the customer’s site configuration screen, click **Enable Guarding**. The Guarding Subscription lightbox displays. 3. Enter the Client Code. This is provided by the Guarding company and us ually starts with 'GAL'. 4. If the customer wants a guard to be called automatically when an incident occurs, enable the **Automatically Request Guard** toggle. 5. In the **Request Guard After** field, enter the number of minutes (0-15) after which the customer wants a guard to be automatically called out, when an incident is raised through the SMB app. 6. Click **OK**. {% hint style="info" %} If a guard call-out is made either manually or via Auto-Guarding, the customer will incur a call-out fee. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.security.gallagher.com/smb/site-configuration/enable-guarding.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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