> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/smb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/smb/gallagher-smb-solution/features-overview.md).

# Features Overview

The Gallagher SMB solutions has the following features and functionality.

### <mark style="color:orange;">For the Customer</mark>

**Access Control**&#x20;

* **Remotely lock and unlock** doors via the SMB app.
* Lock and unlock doors with **all credentials.**
* **Temporarily unlock** a gate, roller door, or other type of door.
* Restrict access to areas, rooms or cupboards with **reader-less doors.**
* Any time access is granted, this will be recorded in the **Activity log** visible by your customer.
* Enable or disable lift call buttons with **Elevator Control**
* **Assign floor access** based on user roles in minutes
* Use your existing credentials to gain elevator access
* Enable or disable lift call buttons with **Elevator Control**
* **Assign floor access** based on user roles in minutes and use existing credentials to gain access

**Intruder Alarms**

* Arm or disarm locally by tapping your **smartphone** at a reader
* Arm or disarm locally using **key tags, access cards, or user codes**
* Arm or disarm from anywhere using the **SMB app**
* All **alarm activity is logged** so you always know who armed or disarmed your site, and when
* Set your alarm to **automatically arm** on specific days and at specific times
* Enable **Late-to-arm notifications** to get notified if someone forgets to arm the site
* Only get notified when it matters most by enabling **Panic Notifications** only
* Link your camera app to the SMB app through **Video Linking** to streamline alarm responses

**User Management**

* **Add, edit, or remove users** instantly through the SMB app
* All credentials **generated within the SMB** app.
* Create **unlimited users** at no extra cost with mobile credentials included in your subscription
* **Assign roles** with different permission levels across different sites
* Instantly **assign credentials** – key tags, cards, or user codes
* Create and manage users access via **user schedules.**
* Create **temporary users** with start and end dates
* **Credentials Groups** allow for credentials to be used across multiple sites.

**Multi-Site**

* Manage the security of **multiple physically separate sites.**
* Manage an **unlimited number of sites.**
* Users can be managed across all sites in **one location**.
* **Assign users access** to multiple sites from one screen.
* Revoke a user's access from all sites with a **press of a button.**

**Monitoring**&#x20;

* **Self-monitoring** your security through real-time alarm notifications
* **Request a security guard** to your site (Add-on NZ & AUS)
* Send alarm via IP Alarms or an Alarm Transmitter to a **Third-Party Monitoring** station

**Other Settings**

* Enable **Bluetooth** Background Access so you can use Bluetooth to access doors
* Switch to **Offline Mode** if internet connection lost to manage your site at the reader
* Manage when your Installer can change configuration on your site through **Installer Mode**

### <mark style="color:orange;">For the Installer</mark>

* **Remotely configure** and maintain sites via Installer Portal.
* Onboard and offboard your technicians through **Technician Management.**
* **Demo Sites** provide the ability to train technicians.
* Create and use **Site templates** to reduce the amount of time to configure a new site.
* Default **hardware tree** based on pre-wired kit configuration.
* Configure **unlimited areas** with different **arming modes** available .
* View **events logs and status** of all hardware components for maintenance and troubleshooting.
* **Access schedules** available on all door types including reader-less doors and elevators.
* Write notes about the installation or configuration of the site in the **Site Notes**.
* Low-level **Elevator Control** integration to restrict access to elevator cars and floors.
* **Configure 4-8 digital user codes** and **role names** based on customer requirements
* Enable **Test Mode** for maintenance and invite yourself to a customer sites for testing functionality.
* **Third Party monitoring** with an Alarm Transmitter and/or IP Alarms with Periodic dialing.


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