SMB User Codes
Gallagher SMB User Codes are a way of providing access to the site, as an alternative to other credential types. User Codes are unique for each user. Site Managers can generate a User Code during the user creation process or edit an existing user’s credential and generate a code. The length of newly generated User Codes is determined by the 'User Code Length' set by the Installer. User Codes can be deleted directly from the SMB app to revoke access if required.
SMB User Codes can be used for access. Additionally, User Codes can be used to disarm the area prior to accessing it, if the user has the privilege to disarm the area associated with the door. User Codes can also be used to arm an area.
Hardware requirement: A site must have a Gallagher T30 Keypad installed to enable the use of SMB User Codes. Once the T30 Keypad is installed and the site is activated, all User Code options will appear in the customer SMB app (including creating, viewing, and using User Codes). If the T30 Keypad is removed from the site, all User Code options are hidden in the customer SMB app. If the T30 Keypad is ever added back again, any previously-configured User Codes will remain and can be used again.
Generating a User Code
SMB User Codes are generated using the Gallagher SMB app. Any user role can be assigned a User Code; Site Manager, Site Admin, or Site Member. A User Code can be generated when the user is created, or for an existing user.
There are two options when generating a User Code; To View or To Send.
To View: The Site Manager can view the User Code and communicate it to the required recipient.
To Send: The Site Manager cannot view the User Code. The User Code is sent to the user directly via SMS. The code is sent to the mobile number entered against the user.
User Codes are automatically generated by the system. Their length is determined by the 'User Code Length' set by the Installer.
An unlimited number of users can be created, and one unique User Code generated for each of them.
Site Managers can use both the smartphone and browser versions of the app to generate User Codes.
Only Site Managers can generate User Codes. The Site Manager must log into the Gallagher SMB app (authenticate themselves) before a User Code can be generated.
A User Code is only valid on the site it was generated from. The same User Code cannot be used across multiple sites.
Site Members can only access an area using a User Code if the area is disarmed. Users with the privilege to disarm areas can disarm and access areas using a User Code.
User Codes can be generated and viewed by the Site Manager, or generated and sent directly to the user via SMS.
Assigning a User Code to a new user
To assign a User Code while creating a new user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Select the + ADD USER button.
The New User screen displays.
Populate the required fields.
Note: If the user doesn’t want to use the app, deselect the Mobile App User check box.
Select the NEXT button.
The Privilege screen displays.
If you are a Site Manager for more than one site, a list of sites appears. Toggle on the Sites for which this user requires privileges.
Select whether the user is a Site Manager, Site Admin or Site Member (for Access Control only). See User Privileges for more information on what each role can do.
If you selected 'Site Admin', select which areas of the site they can arm and disarm. If you selected 'Site Member', select which areas they can access. Site Managers have privileges for the entire site.
Select the SAVE button.
The Credentials screen displays.
Select the GENERATE CODE button.
You can either view the User Code or send it to the user without viewing it.
Select the desired option:
Select TO VIEW to view the user code so you can manually provide it to the user. Select the eye icon (View Code icon) to view the User Code.
Select TO SEND to send the user code directly to the user's assigned mobile number. You will not be able to view it. Note that the number of • symbols does not reflect the length of the User Code. Review the user's name and mobile number and click OK to send the User Code, or click CANCEL to not generate or send a User Code.
Note: If you have allocated the maximum combination of user codes, you will see an error. Contact your installer.
The User Code can now be used to request access at the doors that enter into the user’s privileged areas.
Assigning a User Code to an existing user
To assign a User Code to an existing user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Select the GENERATE CODE button.
You can either view the User Code or send it to the user without viewing it.
Select the desired option:
Select TO VIEW to view the user code so you can manually provide it to the user. Select the eye icon (View Code icon) to view the User Code.
Select TO SEND to send the user code directly to the user's assigned mobile number. You will not be able to view it. Note that the number of • symbols does not reflect the length of the User Code. Review the user's name and mobile number and click OK to send the User Code, or click CANCEL to not generate or send a User Code.
Note: If you have allocated the maximum combination of user codes, you will see an error. Contact your installer.
The User Code can now be used to request access at the doors that enter into the user’s privileged areas.
Using a User Code
Once a User Code is generated, it is immediately available for the user to gain access.
At the T30 Access Reader Keypad, enter your User Code.
Push the button with the green tick.
If the User Code is entered correctly, the LED squiggle on the T30 reader flashes green, and access is granted.
If the User Code is entered incorrectly, the LED squiggle on the T30 reader flashes red, and access is denied.
If the area is armed, the user must have disarming privileges for the User Code to work. If they have the correct privilege, the area disarms and access is granted. If the user does not have disarming privileges, access is denied.
To arm the site with a User Code, users must press the shield icon button on the T30 Keypad before entering their User Code and pressing the green tick button.
For Arming Readers only, if the shield button on the T30 Keypad is red, the area the door is associated with is armed; if the shield button is green, the area the door is associated with is disarmed.
Removing a User Code
A Site Manager can remove a User Code from a user at any time. When a User Code is removed, it can no longer be used to gain access or arm/disarm a site.
To remove a User Code from a user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Click the delete icon (Remove Code icon) next to the User Code.
A pop-up will appear to confirm you want to delete the code.
Select Yes.
The User Code is deleted from the user and the controller.
A new code can be generated for the user if required.
Modifying access
If the Site Manager has an internet connection, they may modify the privileged areas that a Site Admin or Site Member can access from anywhere, at any time. Changes take immediate effect. The Site Manager need not interact with the user or the physical keypad onsite.
History log
The History Log will show Access Granted and Arm/Disarm events related to User Codes.
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