Settings
There are two main Settings sections within the SMB app: User Menu and Site Settings.
User Menu
My Account
An overview of your details, including phone number, email address, and the device registered for using the SMB app.
Deleting your account: From My Account, you can also delete your account. If you are unable to use the Delete Account function within the SMB app, make a request via the Gallagher SMB web page. Please complete the 'Want to know more' form at the bottom of the page, requesting your account to be deleted.
User Settings
Lets you apply settings to yourself as a user.
Bluetooth Background Access
By enabling Bluetooth Background access, Bluetooth will be used to grant access at doors when the app is running and not visible. You don’t have to open the SMB app to be granted access through access control doors.
Click the toggle to enable and disable.
Critical Alert Notification
By enabling Critical Alert Notifications, you will receive critical alert notifications for incidents, even if your device is set to do-not-disturb.
Critical Alert Notifications are generated when an intruder alarm is raised. To ensure the alert is not missed, a notification will display on your device that must be manually cleared for it to disappear. When triggered, this alert will also produce a distinctive sound.
Critical Alert Notifications allow you to feel confident that you will always know what is happening on your site.
Click the toggle to enable and disable.
Use the Test functionality to hear the distinctive sound that will play.
Note: If you have an Android device and it is muted or the volume is set low, Critical Alert Notifications will not be heard.
Dark Mode
If enabled, the SMB app will appear in dark mode.
Click the toggle to enable and disable.
Share Log Files
If there is an issue with the SMB app, sending the log files to your Technician to discuss with Gallagher can be helpful.
Click the Share Log Files icon.
This will enable the sharing functionality on your phone.
Send via email to yourself or your Technician.
Switch to Offline Mode
The app enters Offline Mode automatically when your phone has no internet connection. If you do have an internet connection but are unable to connect to the site for some other reason, you can manually switch to Offline Mode. This mode lets you use the app to arm or disarm your site while you are on site without a connection.
Note: Offline/Online Mode only applies to the SMB app; privileged users can always use other methods such as their Key Tag or User Code to arm/disarm and gain access regardless of internet or site connection.
Entering Offline Mode:
Click the SWITCH TO OFFLINE MODE button. The 'Offline Mode' screen displays.
Using Offline Mode:
Hold your phone to a reader and select CONNECT WITH BLUETOOTH.
The reader will flash blue while attempting to connect. Stay close to the reader until a Bluetooth connection is established.
Once connected, arm or disarm your site as usual.
You can then return to the 'Offline Mode' screen. If you used an arming reader (not used for access), the light on the reader confirms if your action was successful – it should be green if disarmed and red if armed.
Returning to Online Mode:
If an internet connection becomes available, you will see a RESTORE CONNECTION button. Select this to reconnect and enter Online Mode.
Site Settings
Settings that apply at a site level.
Panic Button Notifications only
Site Managers can select this option to only be notified of Panic Button incidents and any subsequent events related to those incidents. Other site notifications will be turned off for that Site Manager. This setting only applies to this site for the Site Manager who enables it; not all sites and not all Site Managers.
Automatically Request Guard
From the SMB app, the Site Manager can set up a guard to be automatically requested after a chosen period of time. This safeguard will ensure the site is in good hands, even if you miss the alarm notification.
More about automatic guarding.
Automatic Arming
The Automatic Arming feature enables a Site Manager to set one time each day when their site will be armed. A different time can be set for each day of the week.
Click the toggle to enable Automatic Arming.
This will display the days of the week. The default configuration is set to arm the site at 6 p.m. Monday-Friday.
To change the arming time for a day, tap the time. This will open an interface where the hour, minutes, and a.m. and p.m. can be set. Once set, select OK.
Set the desired time for each day of the week you want the site to be armed. Enable or disable the toggle by each day of the week as needed.
Click SAVE.
The times you selected are displayed underneath the 'Automatic Arming' toggle.
Late to Arm Notifications
The Late to Arm feature enables a Site Manager to set a notification time and receive a reminder if their site is not armed. At the set time, the system will check if the site is armed, and send the Site Manager a notification through the Gallagher SMB app if it is not. A different time can be set for each day of the week.
Click the toggle to enable Late to Arm Notifications.
This will display the days of the week. The default configuration is set to notify Site Managers at 6 p.m. Monday-Friday when their site is not armed.
To change the notification time for a day, tap the time. This will open an interface where the hour, minutes, and a.m. and p.m. can be set. Once set, select OK.
Set the desired time for each day of the week you want to be notified. Enable or disable the toggle by each day of the week as needed.
Click SAVE.
A pop-up shows when the next check will be done. The times you selected are displayed underneath the 'Late to Arm Notification' toggle.
When you get a Late to Arm notification, simply click on the notification to open the app and then arm your site as usual.
Installer Mode
Once your site is activated, it becomes 'read-only' for the Technician that installed your site.
Enabling Installer Mode gives your SMB Technician the ability to make changes to the configuration of your site and perform maintenance and testing of your security solution. It is intended to be used only while the SMB Technician requires it.
Click the toggle to enable Installer Mode.
A drop-down list appears.
Select the time you want Installer Mode enabled for: an Hour, a day, a week, or 2 Weeks.
After the specified time, Installer Mode will automatically disable, or click the toggle to disable Installer Mode.
Contact Installer
Lets you call your SMB Technician directly from within the SMB app.
Click Contact Installer.
A box will appear, advising who your SMB Technician is.
Click Call to call your Technician, or Close to go back to Site Settings.
Link to Video App From Incident
Adds a 'View Camera' option to the 'ACTIONS' available for incidents. Selecting this action will open your Video Management System (VMS) app. Supported VMS apps currently include:
DMSS | Milestone XProtect |
Eagle Eye Viewer | MOTOBIX LIVE |
Genetic Mobile | NX Witness Mobile |
Hik-Connect | Provision Cam 2 |
HomeSafe View | Wisenet WAVE |
Milestone Kite (Android only) |
Click the toggle to enable Link to Video App From Incident.
From the drop-down list that appears, select the supported VMS app that you use.
Click the TEST button to ensure the functionality works. Your selected VMS app should open if it is installed on your device. If it is not installed, you are taken to the app store page for that app.
If you wish to change to another VMS app, click the EDIT button and select your desired app.
Other Settings
Switch Site
If a Site Manager has access to more than one site, they can switch between them by clicking on Switch Site for a list of all their other sites.
About
Provides an overview of the App version, Open Source Licenses used in development, and a link to Gallagher SMB Policies available on the Gallagher website.
Help
Links from within the SMB app to the Customer Help.
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