Door states

There are two possible states for a door – locked and unlocked.

Locked state

To enter through a locked door, a user must request access by holding their phone or key tag to the reader, or by entering a User Code at the keypad.

To exit through a locked door, the user must use the Touch to Exit button (magnetic lock) or by turning the door handle (mortise lock). The door will temporarily unlock to allow the user to pass through and will then lock again.

If a door is locked 24/7: The door will remain in the locked state unless a Site Manager changes the state to unlocked through the app. If a Site Manager does change the state to unlocked, it will remain unlocked until it is locked again through the app, or the area is armed.

Unlocked state

When the door is in the unlocked state, anyone can open it.