Controlling a door remotely

SMB customers can momentarily unlock a gate, roller door, or other type of door, from anywhere at any time. This saves the need to travel to the business, for example, when someone needs access to a site after hours, such as a courier driver dropping off goods.

For Site Managers and Site Admins with additional remote unlock/locking privileges, OPEN, PULSE, UNLOCK, UP, and/or ON buttons appear in the DOORS tab of the SMB app. Correspondingly, CLOSE, LOCK, DOWN, and OFF buttons are available to perform the opposite actions.

On the DOORS tab of the SMB app:

Door Type	State	Buttons available
Door	Locked	OPEN: Unlocks the door for a few seconds so someone may enter. The door locks again as soon as it is shut (after being opened). UNLOCK: Overrides the door to remain unlocked until its schedule or another override locks it.
Unlocked	LOCK: Overrides the door to remain locked until its schedule or another override unlocks it.
Automatic Door	Closed	PULSE: Unlocks and opens the door for a few seconds so someone may enter. OPEN: Overrides the door to remain open until its schedule or another override closes it.
Open	CLOSE: Overrides the door to remain closed until its schedule or another override opens it.
Roller Door	Down	PULSE: Pulses the roller door open. UP: Overrides the door to remain up until its schedule or another override closes it.
Up	DOWN: Overrides the door to remain down until its schedule or another override opens it up.
Gate	Closed	PULSE: Pulses the gate open. OPEN: Overrides the gate to remain open until its schedule or another override closes it.
Open	CLOSE: Overrides the gate to remain closed until its schedule or another override opens it.
Fence	Off	ON: Overrides the fence to remain on until its schedule or another override turns it off.
On	OFF: Overrides the fence to remain off until its schedule or another override turns it on.
Other	Off	OPEN: Unlocks the door for a few seconds so someone may enter. The door locks again as soon as it is shut (after being opened). ON: Overrides the door to remain on until its schedule or another override turns it off.
On	OFF: Overrides the door to remain off until its schedule or another override turns it on.

Notes:

• The door cannot be "Opened" or "Pulsed" if the site is armed (just like it cannot be unlocked).

• In the table above, all buttons described with the word "Overrides" will override the status of the door. All other buttons do not change the door's status.

• Temporarily opening ('Door' and 'Other' type doors' OPEN button) or pulsing a door creates 'Opened by' events in the door's Event History.

• Temporarily opening or pulsing a door sends a command to the Controller to unlock the door. This is not a request for access.