SMB Key Tags
An SMB Key Tag provides an alternative credential to the Gallagher SMB app, should the user not want to use their phone.
An SMB Key Tag can also be used to arm and disarm a site. A single badge at the reader is required to disarm the site and a double badge at the reader to arm it using the SMB Key Tag.
A tag can also be used by someone who doesn’t want to (or can’t) bring a phone to site. Examples are courier drivers, gate access, locker access, shared facility access, or access to an area or site that is not armed (24-hour site).
Assigning a tag
SMB Key Tags are assigned to users using the Gallagher SMB app. A tag can be assigned when the user is created or assigned to an existing user. Any user role can be assigned a tag: Site Manager, Site Admin, or Site Member.
Notes:
Tags are purchased from your install partner. Only Gallagher SMB Tags can be used with the SMB solution.
Tags must be enabled for your site by your Technician, for you to assign them.
Tags must be assigned using a mobile device, not via the browser version of the app, to ensure secure provisioning of the credential.
Only Site Managers can assign tags. The Site Manager must log into the Gallagher SMB app (authenticate themselves) before a tag can be assigned.
When a tag is assigned, the Gallagher Cloud will encode site-specific data to the tag using the phone’s NFC. Most Android phones support NFC. NFC must be enabled on the Android phone and enabled for the Gallagher SMB app. Only iPhone 7 (or later) supports NFC. iOS 13 (or later) is required.
A user can be assigned only one tag per site. If the user exists across multiple sites (the same email address is used, and the Site Manager confirms this is the same person), then the one tag can be used for multiple sites.
Assigning a tag to a new user
To assign a tag while creating a new user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Select the + ADD USER button. The New User screen displays.
Populate the required fields.
Note: If the user does not need to use the app (i.e. they only use tags or User Codes), uncheck the Mobile App User check box. For example, for a cleaner or a courier, or when the user of the tag is not always the same person.
Select the NEXT button.
The Privilege screen displays.
If you are a Site Manager for more than one site, a list of sites appears. Toggle on the Sites for which this user requires privileges.
Select whether the user is a Site Manager, Site Admin or Site Member (for Access Control only). See User Privileges for more information on what each role can do.
If you selected 'Site Admin', select which areas of the site they can arm and disarm. If you selected 'Site Member', select which areas they can access. Site Managers have privileges for the entire site.
Select the SAVE button.
The Credentials screen displays.
Select the ASSIGN TAG button.
The 'Ready to Scan' pop-up displays.
Note: This button is only available for Site Managers in the mobile app if your site has tags enabled. If you do not see the button, ask your Technician to enable tags.
Present an SMB Key Tag to the phone. If the assignment is successful, the tag will show as assigned to the user.
The tag can now be used to request access at the doors that enter into the user’s privileged areas.
Multi-site tags: If the user belongs to multiple sites, you must use the multi-site feature to switch sites and assign the tag to the user within each site.
Assigning a tag to an existing user
To assign a tag to an existing user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Select the ASSIGN TAG button.
The 'Ready to Scan' pop-up displays.
Note: This button is only available for Site Managers in the mobile app if your site has tags enabled. If you do not see the button, ask your Technician to enable tags.
Present an SMB Key Tag to the phone. If the assignment is successful, the tag will show as assigned to the user.
The tag can now be used to request access at the doors that enter into the user’s privileged areas.
Multi-site tags: If the user belongs to multiple sites, you must use the multi-site feature to switch sites and assign the tag to the user within each site.
Using a tag across multiple sites
If the user belongs to multiple sites, one tag can be used for multiple sites. Simply switch sites in the Gallagher SMB app and assign the tag to the user within each site.
Notes:
The user must have the same email address across all sites.
The same tag cannot be assigned to different users on different sites.
If a Tag Only user belongs to multiple sites, they require a separate tag for each site. This is because the system cannot verify the identity of a Tag Only user, as an email address has not been entered.
Removing a tag
A Site Manager can remove a tag from a user at any time. When the tag is removed, it can no longer be used on the site. The removed tag can then be assigned to another user.
To remove a tag from a user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Select the Remove button.
The tag is removed from the user.
Note: If the user belongs to multiple sites, you must remove the tag within each site.
Disabling a tag
If a tag has been misplaced or left in an insecure location, a Site Manager can disable the tag. A disabled tag can no longer be used on the site. When the tag is located, it can be enabled.
To disable a tag, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Select the Tag - Active toggle.
The tag is disabled and can no longer be used on the site. When enabled, the tag can be used again.
Note: If the user belongs to multiple sites, you must disable the tag within each site.
Modifying access
If the Site Manager has an internet connection, they can modify the privileged areas that a Site Admin or Site Member can access at any time. Changes take immediate effect. The Site Manager need not interact with the user or their tag.
Scanning a tag
A Site Manager can identify a tag's owner by simply scanning the tag at their phone. This is useful when distributing tags to users, searching for a user within the system, or challenging the tag holder.
To scan a tag, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Select the SCAN TAG button.
The 'Ready to Scan' pop-up displays.
Present an SMB Key Tag to the phone.
If scanning is successful, the tag owner’s name will display with a link to navigate to the user’s details.
If you are a Site Manager for multiple sites, the site name will display below the tag owner’s name. Navigate to that site to modify the user’s details.
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