App notifications

Not receiving notifications

As a Site Manager, you should receive notifications of any incidents on your site, as well as the Late to Arm schedule notification if this is enabled.

If you are not, follow the below steps.

Confirm if you're receiving notifications

Unsure whether or not you're receiving notifications? To test if you are, set your Late to Arm schedule:

1. Firstly, your site must be set to a disarmed state. If it is armed, disarm it.

2. Select Settings from the menu in the app

3. Tap on Late to Arm Schedule and select the box Notify managers if site is late to arm.

4. Set the time for today to two minutes from now. For example, if it’s a Tuesday at 02:01 PM, then set the time for 02:03 PM on Tuesday.

5. If you do not receive the notification within five minutes, the system is not sending notifications to your device. Follow the below steps to fix this.

What to do if you are not receiving notifications

Site Managers that are not receiving notifications will need to delete the app and be re-invited. To do this, follow these steps:

1. Delete the Gallagher SMB app from your phone. You will need to wait five minutes before re-installing it.

2. Have another Site Manager re-invite you – they need to:

   1. Select Users from the menu in the app

   2. Select the user from the list you would like to re-invite, tap INVITE

   3. Select Use a mobile device

   4. Hit SEND

3. Once five minutes have passed, follow the instructions in the invite email to re-install and activate the app.