User Settings

Bluetooth Background Access

By enabling Bluetooth Background access, Bluetooth will be used to grant access at doors when the app is running and not visible. You don’t have to open the SMB app to be granted access through access control doors.

Click the toggle to enable and disable.

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Critical Alert Notification

By enabling Critical Alert Notifications, you will receive critical alert notifications for incidents, even if your device is set to do-not-disturb.

Critical Alert Notifications are generated when an intruder alarm is raised. To ensure the alert is not missed, a notification will display on your device that must be manually cleared for it to disappear. When triggered, this alert will also produce a distinctive sound.

Critical Alert Notifications allow you to feel confident that you will always know what is happening on your site.

Click the toggle to enable and disable.

Use the Test functionality to hear the distinctive sound that will play.

If you have an Android device and it is muted or the volume is set low, Critical Alert Notifications will not be heard.

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Dark Mode

If enabled, the SMB app will appear in dark mode.

Click the toggle to enable and disable.

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Share Log Files

If there is an issue with the SMB app, sending the log files to your Technician to discuss with Gallagher can be helpful.

1. Click the Share Log Files icon.

   This will enable the sharing functionality on your phone.

2. Send via email to yourself or your Technician.

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Switch to Offline Mode

The app enters Offline Mode automatically when your phone has no internet connection. If you do have an internet connection but are unable to connect to the site for some other reason, you can manually switch to Offline Mode. This mode lets you use the app to arm or disarm your site while you are on site without a connection.

Offline/Online Mode only applies to the SMB app; privileged users can always use other methods such as their Key Tag or User Code to arm/disarm and gain access regardless of internet or site connection.

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Entering Offline Mode

Click the SWITCH TO OFFLINE MODE button. The 'Offline Mode' screen displays.

Using Offline Mode:

• Hold your phone to a reader and select CONNECT WITH BLUETOOTH.

  The reader will flash blue while attempting to connect. Stay close to the reader until a Bluetooth connection is established.

• Once connected, arm or disarm your site as usual.

• You can then return to the 'Offline Mode' screen. If you used an arming reader (not used for access), the light on the reader confirms if your action was successful – it should be green if disarmed and red if armed.

Returning to Online Mode:

• If an internet connection becomes available, you will see a RESTORE CONNECTION button. Select this to reconnect and enter Online Mode.