Troubleshooting
Are there any phone requirements for the SMB app to work?
What happens if the user doesn’t get the mobile app invitation?
Technical Support have asked for the mobile app log files, how do I get them?
How come the customer can arm their site when the door is open?
What do I do if the user gets a new phone?
Is there a web version of the SMB app?
Not sure if you are receiving notifications?
What to do if you are not receiving notifications
The customer has an incident in the SMB app and they can't close it or claim it.
Why does my Apple Wallet or Credit Card come up at the reader?
My Notifications are quiet and I can hardly hear them
Can I customize the sound of Notifications?
What happens if I forget my password or can't log into my phone app to reinvite myself?
Sending an invitation email or text message
I can't delete a Technician as they are the Primary Contact
The Key Account Holder didn't get the SMB app invitation - what do I do?
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