Activity Overview
The Activity page is split into two tabs, Events and Incidents, and provides details of what activity has happened on a site. The Activity page can be accessed from anywhere in the app by clicking the Activity button on the navigation bar at the bottom of the screen.
The EVENTS tab shows a log of all the arming and disarming activity and all events related to access control, including access granted and access denied. Events are logged showing what type of action occurred, by whom, at what reader or door, and when.
Filter events based on required timeframe; 24 Hours, 7 Days, 30 Days, or Custom. Events from the past 24 hours are displayed by default.
Events can be exported and sent as a CSV file via email. The report data is based on what filters are currently applied. If no filter is applied, it will send the past 24 hours of events.
The INCIDENTS tab shows details of all previous intruder alarm and system alarm activations.
An incident is a real-time timeline of activity following an alarm activation. An incident shows which sensors have activated at your site, any other alarms that have occurred, and when each happened. The incident will also show any response to the incident by a Site Manager. If an alarm at your site is activated, the Site Managers will receive a push notification on their phone saying which sensor was activated. Opening the notification will take you directly to the incident, or if you don’t click on the notification then an incident banner also appears on the home screen of the SMB app.
System alarms occur if there is an issue with the system, such as a power failure or a low battery alarm. They display information about Controller offline, low battery, and input tamper alarms. When a system alarm is raised, Site Managers are notified and an incident is created. If a system alarm is generated, Site Managers will receive a push notification on their phone stating there is an issue. Opening this notification will take you directly to the incident details. An incident banner also appears on the home screen of the SMB app.
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