User Activity Tracking

AccessNow supports a comprehensive user audit trail to enhance traceability, compliance and security.

The audit trail can be viewed per user. For each user is is possible to track

• Requests they made, request history and status.

• All decisions made in requests such as approvals, credential creation, and access request denials.

• All Groups they belon to.

To see the user activity go the Users module:

1

Click the selected User record

It displays a side panel with user details.

2

Click the View Activity button

View activity button displays the user audit trail.

Requests Made

The Requests Made tab displays all user requests within the chosen time frame.

You can adjust this time frame at the top of the grid.

Select the request to view its details and history.

Tasks & Actions Details in Requests

You can also expand the task-related request records. Tasks are associated with actions users must complete in to progress the request.

Viewing a Task record reveals task details, including ID, status, and date.

Viewing the Task record reveals completed actions, including the user who completed them and the date. Examples of actions include:

• Approving a request

• Asking for an amendment

• Completing a visitor visit

• Submitting an amended photo

Approval History

The Approval History tab displays all decisions made in any requests, including those of other users. It records user actions such as approvals, rejections, creating credentials, and requesting amendments.

Select the request to view its details and history.

Groups

The Groups tab displays all groups the user is a member of. It also records when the user joined and left each group.