User Management

Single-Sign-On Users

The Single Sign-On (SSO) feature is part of the new AccessNow account setup. SSO integration is configured in collaboration with the customer's IT department. Once configured, users can log into AccessNow seamlessly, without needing a username or password.

Users are automatically created in AccessNow through Single Sign-On (SSO) integration. However, it is also possible to create users beforehand, such as for configuring the system.

Channel partners responsible for configuring AccessNow should be part of their customers' Single Sign-On (SSO) infrastructure.

User List

All AccessNow users are visible in the system in the Users module. The SSO users will only appear in the AccessNow User list after logging in for the first time.

Non-Single-Sign-On Users used for the AccessNow account configuration

For channel partners who cannot use their customers' Single Sign-On (SSO) to access AccessNow, there is an option to use non-SSO accounts. It is advised that these accounts be used temporarily and only on an exception basis. All non-SSO users are required to configure and use two factor authentication.

Update on Privileges for Non-SSO Users Once the system configuration is complete, delete non-SSO accounts or align their privileges with the Channel Partner/Security Installer tasks in AccessNow, such as workflow maintenance. For example, assign them to the "Workflow Managers" group to allow workflow maintenance.