> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/deployment-resources/support-tools-and-troubleshooting.md).

# Tools and support

Use Gallagher tools for setup, diagnostics, upgrades, and maintenance.

Use these tools to configure, diagnose, upgrade, and maintain a Command Centre site. Select a tool to find its installation location, download source, instructions, and output details.

<table><thead><tr><th width="271">Topic</th><th>Description</th></tr></thead><tbody><tr><td><a data-mention href="/knowledge-hub/deployment-resources/support-tools-and-troubleshooting/network-testing-and-troubleshooting.md">Network testing and troubleshooting</a></td><td>Test controller communication and configure DCOM for restricted networks</td></tr><tr><td><a data-mention href="/knowledge-hub/deployment-resources/support-tools-and-troubleshooting/bulk-configuration-tool.md">Bulk configuration tool</a></td><td>Import and export Command Centre configuration through CSV files</td></tr><tr><td><a data-mention href="/knowledge-hub/deployment-resources/support-tools-and-troubleshooting/ccft-service-manager.md">CCFT Service Manager</a></td><td>Manage Command Centre File Transfer services</td></tr><tr><td><a data-mention href="/knowledge-hub/deployment-resources/support-tools-and-troubleshooting/ft-support-tool.md">FT Support Tool</a></td><td>Collect Command Centre, database, computer, and network information</td></tr><tr><td><a data-mention href="/knowledge-hub/deployment-resources/support-tools-and-troubleshooting/support-log-tool.md">Support Log Tool</a></td><td>Collect Command Centre, Windows, SQL, and controller logs</td></tr><tr><td><a data-mention href="/knowledge-hub/deployment-resources/support-tools-and-troubleshooting/upgrade-validation-tool.md">Upgrade Validation Tool</a></td><td>Check Command Centre upgrade compatibility before upgrading or migrating</td></tr><tr><td><a data-mention href="/knowledge-hub/deployment-resources/support-tools-and-troubleshooting/security-health-check.md">Security Health Check</a></td><td>Identify Command Centre and operating system security issues</td></tr><tr><td><a data-mention href="/knowledge-hub/deployment-resources/support-tools-and-troubleshooting/move-cardholder-utility.md">Move cardholder utility</a></td><td>Move cardholders between access zones to simulate access movements</td></tr></tbody></table>


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