> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/smb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/smb/smb-distributor-hub/support/images-and-media.md). # Warranty & Returns Gallagher manufactured product undergoes rigorous testing before it leaves our factory. If you do find a fault with our product, we offer a warranty to cover you. Gallagher will always endeavour to repair, replace or refund the purchase price of a faulty product to the original purchaser provided the item is returned within the warranty period. The full **Gallagher SMB Warranty policy** can be found here - [Policies](https://security.gallagher.com/en-NZ/Product-Ranges/SMB/Policies) ### Returns & Warranty claims All warranty & return requests **must be submitted by the distributor**, not the end customer or security integrator. * All requests are submitted to Gallagher Technical Support:   * Requests require **serial number, part name/#, detailed fault description.** * A return ticket/authority will be issued and must be included on all shipping documents and packaging. * Items must be returned within **30 days** of ticket issuance to qualify. * Gallagher will assess returned items and, if deemed faulty and within warranty, will repair, replace (or credit/refund) at their discretion.  If a claim is invalid, Gallagher reserves the right to charge a service fee or full replacement cost. For non-warranty returns or out-of-warranty repairs, and third-party products reference the [Gallagher SMB Policies](https://security.gallagher.com/en-NZ/Product-Ranges/SMB/Policies) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.security.gallagher.com/smb/smb-distributor-hub/support/images-and-media.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.