> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/smb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/smb/smb-app/user-and-site-settings/user-settings.md). # User Settings ### **Bluetooth Background Access** By enabling Bluetooth Background access, Bluetooth will be used to grant access at doors when the app is running and not visible. You don’t have to open the SMB app to be granted access through access control doors. Click the **toggle** to enable and disable. *** ### Critical Alert Notification By enabling Critical Alert Notifications, you will receive critical alert notifications for incidents, even if your device is set to do-not-disturb. Critical Alert Notifications are generated when an intruder alarm is raised. To ensure the alert is not missed, a notification will display on your device that must be manually cleared for it to disappear. When triggered, this alert will also produce a distinctive sound. Critical Alert Notifications allow you to feel confident that you will always know what is happening on your site. Click the **toggle** to enable and disable. Use the Test functionality to hear the distinctive sound that will play. {% hint style="info" %} If you have an Android device and it is muted or the volume is set low, Critical Alert Notifications will not be heard. {% endhint %} *** ### Dark Mode If enabled, the SMB app will appear in dark mode. Click the **toggle** to enable and disable. *** ### Share Log Files If there is an issue with the SMB app, sending the log files to your Technician to discuss with Gallagher can be helpful. 1. Click the Share Log Files icon. This will enable the sharing functionality on your phone. 2. Send via email to yourself or your Technician. *** ### Switch to Offline Mode The app enters Offline Mode automatically when your phone has no internet connection. If you do have an internet connection but are unable to connect to the site for some other reason, you can manually switch to Offline Mode. This mode lets you use the app to arm or disarm your site while you are on site without a connection. {% hint style="info" %} Offline/Online Mode only applies to the SMB app; privileged users can always use [other methods](/smb/smb-app/team/smb-key-tags.md) such as their Key Tag or User Code to arm/disarm and gain access regardless of internet or site connection. {% endhint %} *** ### Entering Offline Mode Click the **SWITCH TO OFFLINE MODE** button.\ The 'Offline Mode' screen displays. *Using Offline Mode:* * Hold your phone to a reader and select **CONNECT WITH BLUETOOTH**. The reader will flash blue while attempting to connect. Stay close to the reader until a Bluetooth connection is established. * Once connected, arm or disarm your site as usual. * You can then return to the 'Offline Mode' screen. If you used an arming reader (not used for access), the light on the reader confirms if your action was successful – it should be green if disarmed and red if armed. **Returning to Online Mode:** * If an internet connection becomes available, you will see a **RESTORE CONNECTION** button. Select this to reconnect and enter Online Mode. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.security.gallagher.com/smb/smb-app/user-and-site-settings/user-settings.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.