> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/smb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/smb/smb-app/help-resources/troubleshooting.md). # Troubleshooting [**SMB app**](/smb/smb-app/help-resources/troubleshooting/gallagher-smb-app.md) * Are there any phone requirements for the SMB app to work? * What happens if the user doesn’t get the mobile app invitation? * Technical Support have asked for the mobile app log files, how do I get them? * How come the customer can arm their site when the door is open? * What do I do if the user gets a new phone? * Is there a web version of the SMB app? * Not sure if you are receiving notifications? * What to do if you are not receiving notifications * The customer has an incident in the SMB app and they can't close it or claim it. * Why does my Apple Wallet or Credit Card come up at the reader? [**Notifications** ](/smb/smb-app/help-resources/troubleshooting/notifications.md) * My Notifications are quiet and I can hardly hear them * Can I customize the sound of Notifications? [**User Management**](/smb/smb-app/help-resources/troubleshooting/user-management.md) * What happens if I forget my password or can't log into my phone app to reinvite myself? * Sending an invitation email or text message * I can't delete a Technician as they are the Primary Contact * The Key Account Holder didn't get the SMB app invitation - what do I do? --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.security.gallagher.com/smb/smb-app/help-resources/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.