> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/smb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/smb/smb-app/activity-and-incident-management/managing-alarm-incidents.md).

# Managing alarm incidents

Gallagher SMB has three solutions for managing alarm incidents:

#### Self monitoring <a href="#self-monitoring" id="self-monitoring"></a>

Gallagher SMB was designed as a self-monitored security solution. Site Managers are notified when an alarm is triggered, and receive details about what is happening on their site. Site Managers can then decide what to do next - request a security guard to check on your site (AU & NZ only) or investigate further and silence the alarm.

Site Managers can choose to receive [Panic Alarm Notifications only](/smb/smb-app/user-and-site-settings/site-settings.md).

#### Guarding (NZ & AUS only) <a href="#guarding-nz-and-aus-only" id="guarding-nz-and-aus-only"></a>

To request a Security Guard when an alarm incident occurs, Guarding must be enabled for the site. Gallagher has partnered with First Security (NZ) and Wilson Security (AUS) to provide the ability for Site Managers to request a guard to their site by clicking a button within the SMB app. The Security Guard will attend the site and provide a full report back into the app about what they found.

#### Third-Party Monitoring <a href="#third-party-monitoring" id="third-party-monitoring"></a>

The third option for monitoring a site is opting for third-party monitoring. If your alarm is triggered, the monitoring company will notify relevant parties in accordance with an agreed action plan. This could be people from your site, your security technician, or a guarding company who will send someone to check your premises.

If Third-Party Monitoring is enabled, the Site Manager will receive

* Panic button activation notifications
* Controller offline
* Controller configuration changed
* Test Mode disabled

and will not receive any other alarm incident notifications.


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