> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/smb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/smb/site-configuration/site-actions/key-account-holder.md).

# Key Account Holder (KAH)

The **Key Account Holder** (KAH) button enables Install Managers to:

* View the current Key Account Holder details
* Update the Key Account Holder (provided the new user is already added to the site)

You cannot change the KAH to someone that does not exist on the site.

If there are no other users on the site that can be assigned the Key Account Holder role, please contact Technical Support - <security.support@gallagher.com>

{% hint style="info" %}
**NOTE:** Install Technicians **cannot** change the Key Account Holder.&#x20;
{% endhint %}

For more about Technician roles, refer to [Installer Portal overview](/smb/installing-gallagher-smb/installer-portal-overview.md) > 'TECHNICIANS tab'.

1. Click the **Key Account Holder** button.

   The Key Account Holder lightbox displays.
2. Click the **CHANGE KEY ACCOUNT HOLDER** button.

   The New Key Account Holder lightbox displays.
3. Enter the email address of an existing SMB app user for this site.
4. Click **OK**.
5. In the confirmation pop-up, tick the check box then click **OK**.

   The selected user is given the Site Manager role and is made the Key Account Holder. They will receive an email informing them of the change.

{% embed url="<https://youtu.be/ysL-8mUhRe4?si=udumtZgzn4Cs8R8f>" %}

### Reinvite Key Account Holder

Once a site is activated the Install Manager has the ability to resend the Key Account Holder their invitation to the site by clicking the **Reinvite Key Account Holder** button.


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