# Gallagher SMB Help Centre ## SMB Installer - [Welcome](https://help.security.gallagher.com/smb/introduction/readme.md) - [Technical Support](https://help.security.gallagher.com/smb/introduction/technical-support.md) - [System Architecture](https://help.security.gallagher.com/smb/gallagher-smb-solution/system-overview.md) - [Hardware Components](https://help.security.gallagher.com/smb/gallagher-smb-solution/gallagher-smb-hardware.md) - [SMB Credentials](https://help.security.gallagher.com/smb/gallagher-smb-solution/gallagher-smb-credentials.md) - [Features Overview](https://help.security.gallagher.com/smb/gallagher-smb-solution/features-overview.md) - [Installer Portal Overview](https://help.security.gallagher.com/smb/installing-gallagher-smb/installer-portal-overview.md) - [Installing the hardware](https://help.security.gallagher.com/smb/installing-gallagher-smb/installing-the-hardware.md) - [Gallagher HBUS](https://help.security.gallagher.com/smb/installing-gallagher-smb/installing-the-hardware/gallagher-hbus.md) - [Electrical Considerations](https://help.security.gallagher.com/smb/installing-gallagher-smb/installing-the-hardware/electrical-considerations.md) - [Cabling Recommendations](https://help.security.gallagher.com/smb/installing-gallagher-smb/installing-the-hardware/pull-cables.md) - [Data Communication](https://help.security.gallagher.com/smb/installing-gallagher-smb/installing-the-hardware/data-communication.md) - [Connect Inputs & Outputs](https://help.security.gallagher.com/smb/installing-gallagher-smb/installing-the-hardware/connect-inputs-and-outputs.md) - [Connecting Inputs](https://help.security.gallagher.com/smb/installing-gallagher-smb/installing-the-hardware/connect-inputs-and-outputs/connecting-inputs.md) - [Connecting Outputs](https://help.security.gallagher.com/smb/installing-gallagher-smb/installing-the-hardware/connect-inputs-and-outputs/connecting-outputs.md) - [Bring Controller online](https://help.security.gallagher.com/smb/installing-gallagher-smb/bring-controller-online.md) - [Voltage](https://help.security.gallagher.com/smb/installing-gallagher-smb/voltage.md) - [Controller Configuration](https://help.security.gallagher.com/smb/installing-gallagher-smb/controller-configuration.md) - [Initialize tampers](https://help.security.gallagher.com/smb/installing-gallagher-smb/initialize-tampers.md) - [Create a Site or Demo Site](https://help.security.gallagher.com/smb/site-configuration/create-a-site-or-demo-site.md) - [Create a Site Template](https://help.security.gallagher.com/smb/site-configuration/create-a-site-template.md) - [Default configuration overview](https://help.security.gallagher.com/smb/site-configuration/default-configuration-overview.md) - [Enable Guarding](https://help.security.gallagher.com/smb/site-configuration/enable-guarding.md) - [Assign a controller to a site](https://help.security.gallagher.com/smb/site-configuration/assign-a-controller-to-a-site.md) - [Controller Firmware](https://help.security.gallagher.com/smb/site-configuration/assign-a-controller-to-a-site/controller-firmware.md) - [Controller Replacement](https://help.security.gallagher.com/smb/site-configuration/assign-a-controller-to-a-site/controller-replacement.md) - [Configure inputs and outputs](https://help.security.gallagher.com/smb/site-configuration/configure-inputs-and-outputs.md) - [Configure readers](https://help.security.gallagher.com/smb/site-configuration/configure-readers.md) - [Configure monitoring](https://help.security.gallagher.com/smb/site-configuration/configure-monitoring.md) - [Alarm transmitters](https://help.security.gallagher.com/smb/site-configuration/configure-monitoring/alarm-transmitters.md) - [IP Alarms](https://help.security.gallagher.com/smb/site-configuration/configure-monitoring/ip-alarms.md) - [Configure areas](https://help.security.gallagher.com/smb/site-configuration/configure-areas.md) - [Configure Entry Delay](https://help.security.gallagher.com/smb/site-configuration/configure-areas/configure-entry-delay.md) - [Configure Exit Delay](https://help.security.gallagher.com/smb/site-configuration/configure-areas/configure-exit-delay.md) - [Configure schedules](https://help.security.gallagher.com/smb/site-configuration/configure-schedules.md) - [Configure elevators](https://help.security.gallagher.com/smb/site-configuration/configure-elevators.md) - [Configure doors](https://help.security.gallagher.com/smb/site-configuration/configure-doors.md) - [Door status, history, and overrides](https://help.security.gallagher.com/smb/site-configuration/configure-doors/door-status-history-and-overrides.md) - [Site Actions](https://help.security.gallagher.com/smb/site-configuration/site-actions.md) - [Site Details](https://help.security.gallagher.com/smb/site-configuration/site-actions/site-details.md) - [Site Notes](https://help.security.gallagher.com/smb/site-configuration/site-actions/site-notes.md) - [Credentials](https://help.security.gallagher.com/smb/site-configuration/site-actions/credentials.md): Management of Credential Groups, User Code Length, Enabling Tags. - [Credential Groups](https://help.security.gallagher.com/smb/site-configuration/site-actions/credentials/credentialgroups.md) - [FAQ](https://help.security.gallagher.com/smb/site-configuration/site-actions/credentials/credentialgroups/faq.md): Frequently Asked Questions about Credential Groups. Please note Credential Group = GC in the follow Questions & Answers. - [If no Credential Group is assigned](https://help.security.gallagher.com/smb/site-configuration/site-actions/credentials/credentialgroups/if-no-credential-group-is-assigned.md) - [If a Credential Group is assigned](https://help.security.gallagher.com/smb/site-configuration/site-actions/credentials/credentialgroups/if-a-credential-group-is-assigned.md) - [Edit Credentials](https://help.security.gallagher.com/smb/site-configuration/site-actions/credentials/edit-credentials.md) - [Key Account Holder (KAH)](https://help.security.gallagher.com/smb/site-configuration/site-actions/key-account-holder.md) - [Display Names](https://help.security.gallagher.com/smb/site-configuration/site-actions/display-names.md) - [Invite myself to the site](https://help.security.gallagher.com/smb/site-configuration/site-actions/invite-yourself-to-the-site.md) - [Test Mode](https://help.security.gallagher.com/smb/test-and-active/test-mode.md) - [Alarm Management](https://help.security.gallagher.com/smb/test-and-active/alarm-management.md) - [Publish/Refresh Configuration](https://help.security.gallagher.com/smb/test-and-active/publish-configuration-to-controller.md) - [Activate site](https://help.security.gallagher.com/smb/test-and-active/activate-site.md) - [Onboard the KAH](https://help.security.gallagher.com/smb/test-and-active/onboard-users.md) - [Installer Mode](https://help.security.gallagher.com/smb/test-and-active/installer-mode.md) - [Frequently Asked Questions](https://help.security.gallagher.com/smb/help-resources/frequently-asked-questions.md) - [Troubleshooting](https://help.security.gallagher.com/smb/help-resources/troubleshooting.md) - [Gallagher SMB Controller](https://help.security.gallagher.com/smb/help-resources/troubleshooting/gallagher-smb-controller.md): Frequently asked questions when troubleshooting the Gallagher SMB Controller. - [Gallagher Hardware](https://help.security.gallagher.com/smb/help-resources/troubleshooting/controller-offline-alarm.md): Frequently asked questions when troubleshooting about Gallagher Hardware - [Gallagher SMB vs Command Centre](https://help.security.gallagher.com/smb/help-resources/troubleshooting/gallagher-smb-vs-command-centre.md): Understanding the main differences between the Gallagher SMB and Gallagher Command Centre solutions. - [Connectivity](https://help.security.gallagher.com/smb/help-resources/troubleshooting/connectivity.md): Frequently asked questions when troubleshooting about connectivity - [Configuration](https://help.security.gallagher.com/smb/help-resources/troubleshooting/configuration.md): Frequently asked questions when troubleshooting about configuration - [Credential Groups](https://help.security.gallagher.com/smb/help-resources/troubleshooting/credential-groups.md): Frequently asked questions when troubleshooting about credential groups. - [SMB app](https://help.security.gallagher.com/smb/help-resources/troubleshooting/app-notifications.md): Frequently asked questions when troubleshooting the SMB app. - [Notifications](https://help.security.gallagher.com/smb/help-resources/troubleshooting/notifications.md): Frequently asked questions when troubleshooting about notifications - [User Management](https://help.security.gallagher.com/smb/help-resources/troubleshooting/troubleshooting-users.md): Frequently asked questions when troubleshooting user management. - [Reporting an Issue](https://help.security.gallagher.com/smb/help-resources/troubleshooting/reporting-an-issue.md): If you are not able to find the answer within the SMB Help Centre, follow the process below to report an issue. - [Sales & Marketing Collateral](https://help.security.gallagher.com/smb/resources/sales-and-marketing-collateral.md) - [Technical Guides](https://help.security.gallagher.com/smb/resources/technical-guides.md) - [Release Notes](https://help.security.gallagher.com/smb/product-information/release-notes.md): Overview of all changes made to the external facing aspects of the Gallagher SMB solution. - [Product Roadmap](https://help.security.gallagher.com/smb/product-information/product-roadmap.md): A Transparent View of What’s Now, What’s Next, and What’s Later - [Policies](https://help.security.gallagher.com/smb/additional-information/policies.md) - [Open Source Licences](https://help.security.gallagher.com/smb/additional-information/open-source-licences.md) - [Disclaimer](https://help.security.gallagher.com/smb/additional-information/disclaimer.md) ## SMB Customer - [Welcome](https://help.security.gallagher.com/smb/smb-app/introduction/welcome.md) - [Getting Started](https://help.security.gallagher.com/smb/smb-app/introduction/getting-started.md) - [Day One: Site Member](https://help.security.gallagher.com/smb/smb-app/introduction/getting-started/day-one-site-member.md) - [Day One: Site Admin](https://help.security.gallagher.com/smb/smb-app/introduction/getting-started/day-one-site-admin.md) - [Day One: Site Manager](https://help.security.gallagher.com/smb/smb-app/introduction/getting-started/day-one-site-manager.md) - [Features Overview](https://help.security.gallagher.com/smb/smb-app/introduction/features-overview.md) - [Site Overview](https://help.security.gallagher.com/smb/smb-app/site/site-overview.md) - [Arming and Disarming](https://help.security.gallagher.com/smb/smb-app/site/arming-and-disarming.md) - [Access Control](https://help.security.gallagher.com/smb/smb-app/site/access-control.md) - [Accessing a Door](https://help.security.gallagher.com/smb/smb-app/site/access-control/opening-a-door.md) - [Remote Door Control](https://help.security.gallagher.com/smb/smb-app/site/access-control/controlling-a-door-remotely.md) - [Requesting access](https://help.security.gallagher.com/smb/smb-app/site/access-control/requesting-access.md) - [Door states](https://help.security.gallagher.com/smb/smb-app/site/access-control/door-states.md) - [Schedules](https://help.security.gallagher.com/smb/smb-app/site/access-control/schedules.md) - [Access Schedules](https://help.security.gallagher.com/smb/smb-app/site/access-control/schedules/door-schedules.md) - [User Schedules](https://help.security.gallagher.com/smb/smb-app/site/access-control/schedules/user-schedules.md) - [Managing multiple sites](https://help.security.gallagher.com/smb/smb-app/site/managing-multiple-sites.md) - [Team Overview](https://help.security.gallagher.com/smb/smb-app/team/team-overview.md) - [Add Users](https://help.security.gallagher.com/smb/smb-app/team/managing-users.md) - [Delete or Disable Users](https://help.security.gallagher.com/smb/smb-app/team/delete-or-disable-a-user.md) - [User Privileges](https://help.security.gallagher.com/smb/smb-app/team/user-privileges.md) - [Physical Credentials](https://help.security.gallagher.com/smb/smb-app/team/smb-key-tags.md) - [User Codes](https://help.security.gallagher.com/smb/smb-app/team/smb-user-codes.md) - [Activity Overview](https://help.security.gallagher.com/smb/smb-app/activity-and-incident-management/site-activity.md) - [Viewing Events](https://help.security.gallagher.com/smb/smb-app/activity-and-incident-management/viewing-events.md) - [Managing alarm incidents](https://help.security.gallagher.com/smb/smb-app/activity-and-incident-management/managing-alarm-incidents.md) - [Self monitoring](https://help.security.gallagher.com/smb/smb-app/activity-and-incident-management/managing-alarm-incidents/self-monitoring.md) - [Respond to an incident](https://help.security.gallagher.com/smb/smb-app/activity-and-incident-management/managing-alarm-incidents/respond-to-an-incident.md) - [Guarding](https://help.security.gallagher.com/smb/smb-app/activity-and-incident-management/managing-alarm-incidents/guarding.md) - [Third-party monitoring](https://help.security.gallagher.com/smb/smb-app/activity-and-incident-management/managing-alarm-incidents/third-party-monitoring.md) - [Managing system alarms](https://help.security.gallagher.com/smb/smb-app/activity-and-incident-management/managing-system-alarms.md) - [Site Settings](https://help.security.gallagher.com/smb/smb-app/user-and-site-settings/site-settings.md) - [Access Schedules](https://help.security.gallagher.com/smb/smb-app/user-and-site-settings/site-settings/access-schedules.md) - [User Settings](https://help.security.gallagher.com/smb/smb-app/user-and-site-settings/user-settings.md) - [Other Settings](https://help.security.gallagher.com/smb/smb-app/user-and-site-settings/other-settings.md) - [Troubleshooting](https://help.security.gallagher.com/smb/smb-app/help-resources/troubleshooting.md) - [Gallagher SMB App](https://help.security.gallagher.com/smb/smb-app/help-resources/troubleshooting/gallagher-smb-app.md) - [Notifications](https://help.security.gallagher.com/smb/smb-app/help-resources/troubleshooting/notifications.md) - [User Management](https://help.security.gallagher.com/smb/smb-app/help-resources/troubleshooting/user-management.md) - [FIDO Authentication](https://help.security.gallagher.com/smb/smb-app/help-resources/fido-authentication.md) ## SMB Distributor - [Welcome](https://help.security.gallagher.com/smb/smb-distributor-hub/getting-started/readme.md) - [Rules of Engagement](https://help.security.gallagher.com/smb/smb-distributor-hub/getting-started/quickstart.md) - [Working with Gallagher SMB](https://help.security.gallagher.com/smb/smb-distributor-hub/getting-started/publish-your-docs.md) - [Technical Support](https://help.security.gallagher.com/smb/smb-distributor-hub/support/editor.md) - [Training](https://help.security.gallagher.com/smb/smb-distributor-hub/support/markdown.md) - [Warranty & Returns](https://help.security.gallagher.com/smb/smb-distributor-hub/support/images-and-media.md) - [How to make an order](https://help.security.gallagher.com/smb/smb-distributor-hub/ordering-and-invoices/how-to-make-an-order.md) - [Invoices & Monthly Report](https://help.security.gallagher.com/smb/smb-distributor-hub/ordering-and-invoices/invoices-and-monthly-report.md) - [Onboarding Security Integrators](https://help.security.gallagher.com/smb/smb-distributor-hub/your-customers/onboarding-security-integrators.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://help.security.gallagher.com/smb/introduction/readme.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.