If you need to make additional configuration changes after activating a site, the customer must enable Installer Mode in the SMB app Site Settings.
By enabling Installer Mode, the customer has granted you permission to make changes to their site.
Once the customer's site has been activated, an invitation email is sent to their key account holder (normally the business owner). You may help the key account holder through the steps in the email to ensure they are onboarded as the first fully privileged system user. The steps are:
Download the app, following the link in the email.
Trigger the SMS verification code to be sent.
Enter the verification code in the app.
Set up their preferred FIDO authentication option for logging into the app.
In order to download the credential and gain access to the security system, each user must have access to both the email address and mobile phone number (to receive the verification code) entered on their account details.
If you are unable to onboard the key account holder, ensure they have a PIN, pattern, fingerprint, or Face ID set on their phone. If they don’t, they will need to set one.
When a site is activated, it will become operational and billing will commence. A site can be commissioned as soon as the system is operational, allowing the key account holder to start using the system before the Technician has fully completed the installation. The site can be activated at the Technician's discretion.
To activate the site:
Ensure you have initialised the tampers in the SMB cabinet.
Select the floating ACTIVATE SITE button. This will send an 'account activation' email to the Customer key account holder.
The Customer key account holder will need to follow the instructions in the email to download the Gallagher SMB app and accept the credentials. Refer to Onboard users.
The site has now been handed over to the customer. The SMB Installer Portal changes to ‘read-only’ for the site. If you need to make additional configuration changes, the customer must enable Installer Mode within the Settings of the SMB App.
This section covers the activation of the Gallagher SMB system, including: