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The Gallagher SMB solution can support up to 10 access control doors. Access control doors have a Gallagher SMB reader which a user can either present their smartphone or SMB key tag or enter an SMB User Code into a Keypad.
iOS smartphones communicate with the reader using Bluetooth®. Android smartphones communicate with the reader using NFC or Bluetooth®. A tag will communicate with the reader using NFC.
Access granted and access denied events will appear in the Activity log. The user’s name, credential type, and door name are reported.
Ensure Bluetooth® is enabled on your device. Android devices also need NFC enabled.
Location permission must be enabled on Android devices, as without this permission the device’s Bluetooth® won’t scan, even if Bluetooth® itself is enabled.
The area assigned to the door must be disarmed before the door will unlock. Two-factor authentication is required to disarm (their smartphone must have a passcode, biometrics, or facial recognition).
Users are given the privilege to enter areas; not doors, which means a user given access to a particular area will be able to enter through any of the access-controlled doors leading into that area.
Only Site Managers and privileged Site Admins can view doors and their locked/unlocked status within the Gallagher SMB app.
Doors will lock automatically when the area they are associated with is armed.
Using the SMB app:
Open the Gallagher SMB app (the app can be running in the background).
Place your smartphone on or near the reader.
If successful, the reader’s LED will turn green, and the door will temporarily unlock.
If you receive an access denied message, you will either have the wrong permission for the door or, the area will be armed and you don’t have disarm privileges. Contact your Site Manager for assistance.
SMB Key Tags:
Tap the SMB key tag once (single badge) at the reader.
If successful, the reader’s LED will turn green, and the door will temporarily unlock.
If you receive an access denied tone and the reader flashes red, you will either have the wrong permission for the door, or the area will be armed and you don’t have disarm privileges. Contact your Site Manager for assistance.
SMB User Codes:
Enter your User Code.
Push the button with the green tick.
If entered correctly, the LED squiggle on the T30 reader flashes green, and access is granted.
If entered incorrectly, the LED squiggle on the T30 reader flashes red, and access is denied.
To open a door while you are not at the site, see Controlling a door remotely.
There are two types of schedules in Gallagher SMB; Door schedules and User schedules.
Gallagher SMB has simplified Door schedules to reduce the need for them to be maintained or frequently changed. A door schedule can be set by your Technician which specifies the hours each day that the door will be unlocked for.
User schedules control when access is granted on a user level (rather than a Door level). Unlike Door schedules, User schedules are configured in the Gallagher SMB app and are assigned to individual users rather than Doors. User schedules should be used in combination with Door schedules so that the Door schedule determines the times that the door is unlocked, and then within (never outside of) those times, User schedules define when specific users can and cannot gain access.
A user can request access by presenting their smartphone or an SMB key tag at the door’s reader. The smartphone must host the Gallagher SMB app with a valid mobile credential for the site.
iOS smartphones communicate with the reader using Bluetooth®. Android smartphones communicate with the reader using NFC or Bluetooth®. A tag will communicate with the reader using NFC.
Access granted events will appear in the History log of the Site Manager’s app when access has been granted and taken through the door. The user’s name and door name are reported.
Ensure Bluetooth® is enabled on your device. Android devices also need NFC enabled.
Location permission must be enabled on Android devices, as without this permission the device’s Bluetooth® won’t scan, even if Bluetooth® itself is enabled.
The area assigned to the door must be disarmed before the door will unlock. Two factor authentication is required to disarm.
Users are given privilege to enter areas not doors, which means a user given access to a particular area will be able to enter through any of the access-controlled doors leading into that area.
Only Site Managers and privileged Site Admins can view doors and their locked/unlocked status within the Gallagher SMB app.
Doors will lock automatically when the area they are associated with is armed.
To request access:
Open the Gallagher SMB app (the app can be running in the background).
Place your smartphone on or near the reader.
If successful, the reader’s LED will turn green and the door will temporarily unlock.
If you receive an access denied message, you will either have the wrong permission for the door or the area will be armed. Contact your Site Manager for assistance.
There are two possible states for a door – locked and unlocked.
To enter through a locked door, a user must request access by holding their phone or key tag to the reader, or by entering a User Code at the keypad.
To exit through a locked door, the user must use the Touch to Exit button (magnetic lock) or by turning the door handle (mortise lock). The door will temporarily unlock to allow the user to pass through and will then lock again.
If a door is locked 24/7: The door will remain in the locked state unless a Site Manager changes the state to unlocked through the app. If a Site Manager does change the state to unlocked, it will remain unlocked until it is locked again through the app, or the area is armed.
When the door is in the unlocked state, anyone can open it.
Door Schedules are simplified to reduce the need for them to be maintained or frequently changed. A Door Schedule can be set by your Technician which specifies the hours each day that the door will be unlocked for.
Door Schedules are configured by the Technician in the SMB Installer Portal.
One Door Schedule per door.
Each day of the week can be configured differently.
Two options available: 'Locked 24 Hours' or 'Customised'.
Locked 24 Hours
The door will remain in the locked state unless a Site Manager changes the state to unlocked through the SMB app. If a Site Manager changes the state to unlocked, it will remain unlocked until it is locked again through the app, or the area is armed.
Customised
The technician can set the times when the door will be in an Unlocked or Locked state. At the time the door is scheduled to be unlocked, if the 'First access unlock' feature is enabled, the door remains locked until a user presents a valid credential. After being unlocked, the Door stays unlocked by default until the scheduled 'Locked' time.
If the 'First access unlock' feature is enabled for the door, then regardless of the door's schedule, the door will remain locked until a user with the Site Manager or Site Admin privileges badges at the reader.
If 'First access unlock' is not enabled for the Door, it will unlock immediately at the time its schedule states it will become unlocked, even when its Area is armed.
Andrew’s Motorbikes
Andrew’s Motorbikes supplies motorbikes and maintenance to the Waikato region. There are three staff members.
Andrew – Store Manager and Site Manager
Michael – Mechanic and Site Admin
Simon – Salesman and Site Member
Andrew’s Motorbikes have both intruder detection and one access control door at the front.
The Doors Schedules are set up by the technician as follows:
All of the following scenarios are managed without making changes to the Door Schedule or contacting the technician:
User Schedules can only be applied to Site Admins and Site Members; Site Managers have full privileges at all times. Site Admins can only unlock doors and disarm areas within the timeframes specified in their User Schedule. Site Members can only open locked doors within the timeframes specified in their User Schedule. If a user does not have a User Schedule, they can perform their privileged actions at all times.
| Time | Open doors? | Lock doors? | Disarm areas? | Arm areas? |
|---|---|---|---|---|
User Schedules give no user any extra privileges; they restrict the times within which users can perform their existing privileges.
User Schedules are configured by Site Managers in the Gallagher SMB app.
One User Schedule can be assigned per user.
There is no limit on how many User Schedules you create.
Each day of the week can be configured differently.
One User Schedule can be set as the default.
Navigate to the Team screen within the SMB app.
Click the clock icon near the top.
The User Schedules screen displays.
Click the + CREATE SCHEDULE button.
The Create User Schedule screen displays.
Enter a Name for the schedule. Choose a meaningful name, e.g. one that describes the times or types of users for which this schedule provides access, so it is recognisable when assigning it to users.
If you manage more than one site, select the Site for which this User Schedule is applicable. Only users belonging to this site can be assigned this schedule.
If you want this schedule to be selected by default when a new user is created for this site, select the Show as default when creating new users check box.
The schedule can still be changed from the default or set to none when creating a user.
Toggle on each day of the week for which this schedule provides access. Access is denied at all hours on any day that is not selected.
For each day you selected, select the times that access is granted From and To. Outside of these times, access is denied.
Note: If a Door is armed and the user does not have the privilege to disarm the site, access is denied regardless of their User Schedule.
Click the SAVE button.
New users
A User Schedule can be assigned to a new user when they are created. Refer to Adding a new user.
Existing users
To assign a User Schedule to an existing user, perform the following procedure:
Navigate to the Team screen within the SMB app.
Click the arrow to expand the user's card.
Click on Privileges.
The Privileges screen displays. If you manage more than one site and the user belongs to more than one of them, each site is displayed.
If there is more than one site, click the arrow to expand the site for which you are assigning a schedule.
From the Schedule drop-down list, select the user's schedule for the site.
If the user has other sites, assign schedules for any other sites as required.
Click the SAVE button.
SMB customers can momentarily unlock a gate, roller door, or other type of door, from anywhere at any time. This saves the need to travel to the business, for example, when someone needs access to a site after hours, such as a courier driver dropping off goods.
For Site Managers and Site Admins with additional remote unlock/locking privileges, OPEN, PULSE, UNLOCK, UP, and/or ON buttons appear in the DOORS tab of the SMB app. Correspondingly, CLOSE, LOCK, DOWN, and OFF buttons are available to perform the opposite actions.
On the DOORS tab of the SMB app:
| Door Type | State | Buttons available |
|---|---|---|
The door cannot be "Opened" or "Pulsed" if the site is armed (just like it cannot be unlocked).
In the table above, all buttons described with the word "Overrides" will override the status of the door. All other buttons do not change the door's status.
Temporarily opening ('Door' and 'Other' type doors' OPEN button) or pulsing a door creates 'Opened by' events in the door's Event History.
Temporarily opening or pulsing a door sends a command to the Controller to unlock the door. This is not a request for access.
What happens on a normal workday?
The store is scheduled to open at 9 a.m.
Andrew gets there at 9 a.m.
Andrew badges his phone, tag, or card aft the reader, and because Andrew is a Site Manager, the site disarms and the door unlocks so he can access the store.
The door remains unlocked until 5 p.m. (Monday-Wednesday) or 8 p.m. (Thursday and Friday), as per the schedule.
What happens if Andrew is running late?
The store is scheduled to open at 9 a.m.
Simon gets there at 9 a.m. and the door is locked.
Simon badges his phone, tag, or card at the reader, but as Simon is a Site Member, he cannot be the first person on site as he doesn’t have the privilege to disarm the site or unlock the door.
The store remains armed, and the door is locked.
Simon has two options; wait for Andrew or Michael to arrive, or phone Andrew and ask him to remotely disarm and unlock the door via the SMB app.
What happens if Michael arrives really early?
The store is scheduled to open at 9 a.m.
Michael gets there at 7 a.m.
Michael badges his phone, tag, or card at the reader, and because Michael is a Site Admin, the site disarms and he can gain access through the door to the store.
While Michael is working in the workshop, he wants the door to be locked so customers can’t come in early. As the Door Schedule isn’t set to unlock until 9 a.m., the door will lock again behind him. He doesn’t have to do anything else.
When it is time for the store to open, Michael, Andrew, or Simon can badge their phone, tag, or card at the reader to unlock the door. Because the store is disarmed, Simon will be able to unlock the door as a Site Member.
The door remains unlocked until 5 p.m. (Monday-Wednesday) and 8 p.m. (Thursday and Friday), as per the schedule.
What happens if the team wants to go out for lunch?
At 12 p.m. on Wednesday, the team wants to go out for lunch for a few hours.
Once they are outside the store, Andrew double badges his Key Tag at the reader or uses the SMB app to arm the store. By arming the store, the door will lock, overriding its schedule.
When the team comes back at 2 p.m., Andrew badges his phone, tag, or card at the reader or uses the SMB app to disarm the store. When he badges at the reader, the door unlocks for a few seconds. But, since the door's schedule was overridden when they armed the store at 12 p.m., the door does not stay unlocked until 5 p.m.
For the door to stay unlocked until 5 p.m., Andrew selects the UNLOCK button for the door in the SMB app. At 5 p.m., the door's override is cancelled and it reverts to its schedule (locked).
What happens if one Wednesday night they want to stay open until 8 p.m.?
The door is scheduled to lock at 5 p.m.
At 5 p.m. when the door locks, Andrew or Michael can go into the SMB app and unlock the door. This overrides the schedule and the door will remain unlocked until one of them locks it again.
At 8 p.m. when they leave the store, Andrew or Michael can double badge their Key Tag at the reader or use the SMB app to arm the site. Arming the site automatically locks the door.
What happens if Andrew forgets to arm the site?
Within the SMB app, Andrew can configure a Late to Arm notification.
The Late to Arm feature will send a notification to Andrew’s phone if the site is not armed by a specified time. A different time can be set for each day of the week.
Andrew can then use the SMB app to arm the site and lock the door.
What happens if Andrew comes in on the weekend?
The store is closed on the weekends and the door is scheduled to be Locked 24 Hours on Saturday and Sunday.
Andrew wants to do some work on Saturday morning. He arrives at 10 a.m.
Andrew badges his phone, tag, or card at the reader, and because he is a Site Manager, the site disarms and access is granted. The door will unlock to let him through and once closed, it will lock again behind him.
While Andrew is working in the store, he wants the door to be locked. Because the door is on a Locked 24-Hour schedule, and he badged at the reader to get access, the door will lock again. He doesn’t have to do anything else.
At 1 p.m., Andrew is ready to leave. He goes through the door, and it locks behind him. When he is outside the store, he can double badge his Key Tag at the reader or use the SMB app to arm the site. Arming the site automatically locks the door.
The store will remain armed, and the door locked, until Monday morning when Andrew or Michael arrives.
What about Public Holidays?
On public holidays, the door is secured by two means. The site will be armed, which prevents all access, and the 'First access unlock' feature prevents the door from being unlocked until someone accesses it, even if it is scheduled to unlock. If no one with the correct privileges badges at the door, the site will remain locked and armed.
Within User Schedule times
Yes
Yes (if privileged)
Yes (if privileged)
Yes (if privileged)
Outside User Schedule times
No
Yes via SMB App (if privileged)
No
Yes via SMB App (if privileged)
Door
Locked
OPEN: Unlocks the door for a few seconds so someone may enter. The door locks again as soon as it is shut (after being opened).
UNLOCK: Overrides the door to remain unlocked until its schedule or another override locks it.
Unlocked
LOCK: Overrides the door to remain locked until its schedule or another override unlocks it.
Automatic Door
Closed
PULSE: Unlocks and opens the door for a few seconds so someone may enter.
OPEN: Overrides the door to remain open until its schedule or another override closes it.
Open
CLOSE: Overrides the door to remain closed until its schedule or another override opens it.
Roller Door
Down
PULSE: Pulses the roller door open.
UP: Overrides the door to remain up until its schedule or another override closes it.
Up
DOWN: Overrides the door to remain down until its schedule or another override opens it up.
Gate
Closed
PULSE: Pulses the gate open.
OPEN: Overrides the gate to remain open until its schedule or another override closes it.
Open
CLOSE: Overrides the gate to remain closed until its schedule or another override opens it.
Fence
Off
ON: Overrides the fence to remain on until its schedule or another override turns it off.
On
OFF: Overrides the fence to remain off until its schedule or another override turns it on.
Other
Off
OPEN: Unlocks the door for a few seconds so someone may enter. The door locks again as soon as it is shut (after being opened).
ON: Overrides the door to remain on until its schedule or another override turns it off.
On
OFF: Overrides the door to remain off until its schedule or another override turns it on.