Frequently asked questions when troubleshooting about connectivity
How will I know if the Cloud goes down?
The Gallagher SMB system is hosted by Amazon Web Services (AWS) cloud computing platform requiring no server to be installed onsite. No downtime is expected as cloud services are deployed across multiple AWS Availability Zones and employ database replication (AWS RDS)
If the Installer app or Customer app is not responding or you are having connectivity issues check the Gallagher Security Cloud Status Page - https://status.gallagher.com/ - for more information.
What do I do if I lose connection to the internet on my phone or at site?
If the Mobile app/phone cannot connect to the cloud, the SMB app will automatically switch to Offline Mode (Local Control) to allow the user to connect with a Reader via Bluetooth
Location services must be enabled to allow Bluetooth connections to readers for Local Control
There is an option to manually switch to Offline Mode from the User Menu - User Settings page - or from the Login page Menu options.