There are two types of schedules in Gallagher SMB; Door schedules and User schedules.
Gallagher SMB has simplified Door schedules to reduce the need for them to be maintained or frequently changed. A door schedule can be set by your Technician which specifies the hours each day that the door will be unlocked for.
User schedules control when access is granted on a user level (rather than a Door level). Unlike Door schedules, User schedules are configured in the Gallagher SMB app and are assigned to individual users rather than Doors. User schedules should be used in combination with Door schedules so that the Door schedule determines the times that the door is unlocked, and then within (never outside of) those times, User schedules define when specific users can and cannot gain access.
Door Schedules are simplified to reduce the need for them to be maintained or frequently changed. A Door Schedule can be set by your Technician which specifies the hours each day that the door will be unlocked for.
Door Schedules are configured by the Technician in the SMB Installer Portal.
One Door Schedule per door.
Each day of the week can be configured differently.
Two options available: 'Locked 24 Hours' or 'Customised'.
Locked 24 Hours
The door will remain in the locked state unless a Site Manager changes the state to unlocked through the SMB app. If a Site Manager changes the state to unlocked, it will remain unlocked until it is locked again through the app, or the area is armed.
Customised
The technician can set the times when the door will be in an Unlocked or Locked state. At the time the door is scheduled to be unlocked, if the 'First access unlock' feature is enabled, the door remains locked until a user presents a valid credential. After being unlocked, the Door stays unlocked by default until the scheduled 'Locked' time.
If the 'First access unlock' feature is enabled for the door, then regardless of the door's schedule, the door will remain locked until a user with the Site Manager or Site Admin privileges badges at the reader.
If 'First access unlock' is not enabled for the Door, it will unlock immediately at the time its schedule states it will become unlocked, even when its Area is armed.
Andrew’s Motorbikes
Andrew’s Motorbikes supplies motorbikes and maintenance to the Waikato region. There are three staff members.
Andrew – Store Manager and Site Manager
Michael – Mechanic and Site Admin
Simon – Salesman and Site Member
Andrew’s Motorbikes have both intruder detection and one access control door at the front.
The Doors Schedules are set up by the technician as follows:
All of the following scenarios are managed without making changes to the Door Schedule or contacting the technician:
User Schedules can only be applied to Site Admins and Site Members; Site Managers have full privileges at all times. Site Admins can only unlock doors and disarm areas within the timeframes specified in their User Schedule. Site Members can only open locked doors within the timeframes specified in their User Schedule. If a user does not have a User Schedule, they can perform their privileged actions at all times.
| Time | Open doors? | Lock doors? | Disarm areas? | Arm areas? |
|---|---|---|---|---|
User Schedules give no user any extra privileges; they restrict the times within which users can perform their existing privileges.
User Schedules are configured by Site Managers in the Gallagher SMB app.
One User Schedule can be assigned per user.
There is no limit on how many User Schedules you create.
Each day of the week can be configured differently.
One User Schedule can be set as the default.
Navigate to the Team screen within the SMB app.
Click the clock icon near the top.
The User Schedules screen displays.
Click the + CREATE SCHEDULE button.
The Create User Schedule screen displays.
Enter a Name for the schedule. Choose a meaningful name, e.g. one that describes the times or types of users for which this schedule provides access, so it is recognisable when assigning it to users.
If you manage more than one site, select the Site for which this User Schedule is applicable. Only users belonging to this site can be assigned this schedule.
If you want this schedule to be selected by default when a new user is created for this site, select the Show as default when creating new users check box.
The schedule can still be changed from the default or set to none when creating a user.
Toggle on each day of the week for which this schedule provides access. Access is denied at all hours on any day that is not selected.
For each day you selected, select the times that access is granted From and To. Outside of these times, access is denied.
Note: If a Door is armed and the user does not have the privilege to disarm the site, access is denied regardless of their User Schedule.
Click the SAVE button.
New users
A User Schedule can be assigned to a new user when they are created. Refer to Adding a new user.
Existing users
To assign a User Schedule to an existing user, perform the following procedure:
Navigate to the Team screen within the SMB app.
Click the arrow to expand the user's card.
Click on Privileges.
The Privileges screen displays. If you manage more than one site and the user belongs to more than one of them, each site is displayed.
If there is more than one site, click the arrow to expand the site for which you are assigning a schedule.
From the Schedule drop-down list, select the user's schedule for the site.
If the user has other sites, assign schedules for any other sites as required.
Click the SAVE button.
What happens on a normal workday?
The store is scheduled to open at 9 a.m.
Andrew gets there at 9 a.m.
Andrew badges his phone, tag, or card aft the reader, and because Andrew is a Site Manager, the site disarms and the door unlocks so he can access the store.
The door remains unlocked until 5 p.m. (Monday-Wednesday) or 8 p.m. (Thursday and Friday), as per the schedule.
What happens if Andrew is running late?
The store is scheduled to open at 9 a.m.
Simon gets there at 9 a.m. and the door is locked.
Simon badges his phone, tag, or card at the reader, but as Simon is a Site Member, he cannot be the first person on site as he doesn’t have the privilege to disarm the site or unlock the door.
The store remains armed, and the door is locked.
Simon has two options; wait for Andrew or Michael to arrive, or phone Andrew and ask him to remotely disarm and unlock the door via the SMB app.
What happens if Michael arrives really early?
The store is scheduled to open at 9 a.m.
Michael gets there at 7 a.m.
Michael badges his phone, tag, or card at the reader, and because Michael is a Site Admin, the site disarms and he can gain access through the door to the store.
While Michael is working in the workshop, he wants the door to be locked so customers can’t come in early. As the Door Schedule isn’t set to unlock until 9 a.m., the door will lock again behind him. He doesn’t have to do anything else.
When it is time for the store to open, Michael, Andrew, or Simon can badge their phone, tag, or card at the reader to unlock the door. Because the store is disarmed, Simon will be able to unlock the door as a Site Member.
The door remains unlocked until 5 p.m. (Monday-Wednesday) and 8 p.m. (Thursday and Friday), as per the schedule.
What happens if the team wants to go out for lunch?
At 12 p.m. on Wednesday, the team wants to go out for lunch for a few hours.
Once they are outside the store, Andrew double badges his Key Tag at the reader or uses the SMB app to arm the store. By arming the store, the door will lock, overriding its schedule.
When the team comes back at 2 p.m., Andrew badges his phone, tag, or card at the reader or uses the SMB app to disarm the store. When he badges at the reader, the door unlocks for a few seconds. But, since the door's schedule was overridden when they armed the store at 12 p.m., the door does not stay unlocked until 5 p.m.
For the door to stay unlocked until 5 p.m., Andrew selects the UNLOCK button for the door in the SMB app. At 5 p.m., the door's override is cancelled and it reverts to its schedule (locked).
What happens if one Wednesday night they want to stay open until 8 p.m.?
The door is scheduled to lock at 5 p.m.
At 5 p.m. when the door locks, Andrew or Michael can go into the SMB app and unlock the door. This overrides the schedule and the door will remain unlocked until one of them locks it again.
At 8 p.m. when they leave the store, Andrew or Michael can double badge their Key Tag at the reader or use the SMB app to arm the site. Arming the site automatically locks the door.
What happens if Andrew forgets to arm the site?
Within the SMB app, Andrew can configure a Late to Arm notification.
The Late to Arm feature will send a notification to Andrew’s phone if the site is not armed by a specified time. A different time can be set for each day of the week.
Andrew can then use the SMB app to arm the site and lock the door.
What happens if Andrew comes in on the weekend?
The store is closed on the weekends and the door is scheduled to be Locked 24 Hours on Saturday and Sunday.
Andrew wants to do some work on Saturday morning. He arrives at 10 a.m.
Andrew badges his phone, tag, or card at the reader, and because he is a Site Manager, the site disarms and access is granted. The door will unlock to let him through and once closed, it will lock again behind him.
While Andrew is working in the store, he wants the door to be locked. Because the door is on a Locked 24-Hour schedule, and he badged at the reader to get access, the door will lock again. He doesn’t have to do anything else.
At 1 p.m., Andrew is ready to leave. He goes through the door, and it locks behind him. When he is outside the store, he can double badge his Key Tag at the reader or use the SMB app to arm the site. Arming the site automatically locks the door.
The store will remain armed, and the door locked, until Monday morning when Andrew or Michael arrives.
What about Public Holidays?
On public holidays, the door is secured by two means. The site will be armed, which prevents all access, and the 'First access unlock' feature prevents the door from being unlocked until someone accesses it, even if it is scheduled to unlock. If no one with the correct privileges badges at the door, the site will remain locked and armed.
Within User Schedule times
Yes
Yes (if privileged)
Yes (if privileged)
Yes (if privileged)
Outside User Schedule times
No
Yes via SMB App (if privileged)
No
Yes via SMB App (if privileged)