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Using the SMB app:
Open the Gallagher SMB app (the app can be running in the background).
Place your smartphone on or near the reader.
If successful, the reader’s LED will turn green, and the door will temporarily unlock.
If you receive an access denied message, you will either have the wrong permission for the door or, the area will be armed and you don’t have disarm privileges. Contact your Site Manager for assistance.
SMB Key Tags:
Tap the SMB key tag once (single badge) at the reader.
If successful, the reader’s LED will turn green, and the door will temporarily unlock.
If you receive an access denied tone and the reader flashes red, you will either have the wrong permission for the door, or the area will be armed and you don’t have disarm privileges. Contact your Site Manager for assistance.
SMB User Codes:
Enter your User Code.
Push the button with the green tick.
If entered correctly, the LED squiggle on the T30 reader flashes green, and access is granted.
If entered incorrectly, the LED squiggle on the T30 reader flashes red, and access is denied.
To open a door while you are not at the site, see Controlling a door remotely.
The Gallagher SMB app provides the ability to arm and disarm your site's security from anywhere at any time.
A Site Manager or Site Admin, with additional privileges, can arm and disarm the solution using the SMB app, SMB Key Tags, or SMB User Codes. Should connection to the internet be lost, app users can use Bluetooth on their phone to arm and disarm their site locally at the reader.
From the ALARM tab within the SMB app, privileged users can arm and disarm their alarm for the whole site or select specific areas.
With the SMB app open in the background and with Bluetooth background settings enabled, the site can also be armed and disarmed by holding a phone up to the reader.
Arming
To arm the whole site:
Navigate to the Site page.
From the ALARM tab, click the ARM SITE button.
Arming the site will automatically lock all doors.
To arm a specific area:
From the ALARM tab on the Site page, click the Areas dropdown.
Select the check box next to the area.
Click the ARM SELECTED AREAS button.
The ALARM tab will indicate the site is Part Armed. If you want to arm the full site, click ARM SITE.
After arming:
After arming an area (or several/all areas) and if Exit Delay is enabled, the area's configured Exit Delay starts counting down. If a user with the Privilege to disarm presents a valid credential at one of the area's readers before the delay period expires, the 'arm' action is cancelled, and the area/site remains disarmed.
The area's Exit Delay period expires (and the area is armed) as soon as a door that accesses the area is opened and closed. If one of the area's access doors is opened or closed after the Exit Delay period has expired, an alarm is raised.
Disarming
To disarm the whole site:
Navigate to the Site page.
From the ALARM tab, click the DISARM SITE button.
To disarm a specific area:
From the ALARM tab on the Site page, click the Areas dropdown.
Select the check box next to the area.
Click the DISARM SELECTED AREAS button.
The ALARM tab will now indicate the site is Part Armed. If you want to disarm the full site, click DISARM SITE.
To arm and disarm remotely, you will need a Wi-Fi or cellular connection. If you do not, you can connect to your alarm on-site with Bluetooth.
If you are a Site Admin, with access to the SMB app but not the privilege to remotely arm and disarm a site through the SMB app, you can do it onsite at the reader.
To use the SMB app to arm & disarm at the reader:
The user must be next to the reader to perform this action.
Bluetooth must be turned on and permissions enabled.
Arming
To arm the whole site:
Navigate to the ALARM tab.
Click the ARM/DISARM SITE AT READER button.
This will connect the user to the reader.
Click ARM SITE button.
After arming:
After arming an area (or several/all areas) and if Exit Delay is enabled, the area's configured Exit Delay starts counting down. If a user with the Privilege to disarm presents a valid credential at one of the area's readers before the delay period expires, the 'arm' action is cancelled, and the area/site remains disarmed.
The area's Exit Delay period expires (and the area is armed) as soon as a door that accesses the area is opened and closed. If one of the area's access doors is opened or closed after the Exit Delay period has expired, an alarm is raised.
Disarming
To disarm the whole site:
Navigate to the ALARM tab.
Click the ARM/DISARM SITE AT READER button.
This will connect the user to the reader.
Click DISARM SITE button.
To disarm the specific area associated with the reader:
Tap the phone at the reader.
The reader will make a sound and go green.
If the reader light is green, disarming was successful.
When you don't have a Wi-Fi or cellular connection on your phone, the No Connection screen of the app will show.
To connect with Bluetooth, you will need to be on-site, close to the Bluetooth reader.
Check your mobile data or Wi-Fi are on and airplane mode is off.
If you are still unable to establish an online connection, select Connect with Bluetooth.
The reader will flash blue while attempting to connect. Stay close to the reader until a Bluetooth connection is established.
Once connected, arm or disarm your alarm as usual.
The app will then return to the No Connection screen. Use the light on the reader to confirm your action was successful – it should be green if disarmed and red if armed.
If an online connection becomes available, you will see a Restore Online Connection button. Select this to reconnect.
An SMB Key Tag provides an alternative credential to the Gallagher SMB app, in case the user is not using a phone. In addition to gaining access, an SMB key tag can be used to arm and disarm an area.
Arming
Tap the SMB key tag twice (double badge) at the reader.
The reader will make a sound and go red.
If the reader light is red, arming was successful.
Disarming
Tap the SMB key tags once (single badge) at the reader.
The reader will make a sound and go green.
If the reader light is green, disarming was successful.
Gallagher SMB User Codes are unique codes generated by Site Managers via the SMB app to allow access to their site.
SMB User Codes must be used with the Gallagher T30 Keypad. They can be used just for access, or, if the user has the correct privilege for a site, to disarm the area prior to accessing it.
Arming
The user must have arming privileges to arm an area with a User Code. If they have the correct privilege, the area arms. If the user does not have arming privileges, access is denied.
At the T30 reader Keypad, while the area is disarmed:
Press and hold the shield icon button for 3 seconds.
Enter your User Code.
Push the green tick button.
If entered correctly, the shield LED on the T30 reader turns red.
If entered incorrectly, the LED squiggle on the T30 reader flashes red, and access is denied.
Disarming
Once a User Code is generated, it is immediately available for the user to gain access.
If the area is armed, the user must have disarming privileges for the User Code to work. If they have the correct privilege, the area disarms and access is granted. If the user does not have disarming privileges, access is denied.
At the T30 reader Keypad, while the area is armed:
Enter your User Code.
Push the green tick button.
If entered correctly, the LED squiggle on the T30 reader flashes green, and access is granted.
If entered incorrectly, the LED squiggle on the T30 reader flashes red, and access is denied.
Gallagher SMB is a cloud-based security system that lets you take control of your business security from anywhere, at any time, all from your smartphone.
Everything is at your fingertips, managed through the Gallagher SMB app. It’s simplified security, using the latest in cloud technology.
The Site page is the homepage of the Gallagher SMB app and shows the status of the security system. It can be accessed from anywhere in the app by clicking the Site button on the navigation bar at the bottom of the screen.
If an incident occurs on your site, an incident banner will appear across the top of the SMB app. Tapping on the banner will show you more details about what has occurred.
Alarm tab
From the Alarm tab, users can arm and disarm the entire site or specific areas.
More about arming and disarming.
Doors tab
If the Site has access control doors, the Doors tab will appear under the Site homepage.
From the Doors tab, the Site Manager or Site Admin (if given the additional privilege) can unlock, lock or temporarily open the doors on the site/s they have access too.
From the Team page, the Site Manager can add, edit and delete users. They can also allocate users' roles and manage which areas they have privileges for.
To find an existing user quickly, Site Managers can use the search and filter functions. If they are managing multiple sites, they can filter the users based on what site they are allocated to.
If a Site has SMB Key Tags, they can be encoded from the Team page.
The Activity page is split into two tabs: Events and Incidents.
Events
The Events tab shows a log of the arming and disarming activity and all events related to access control, including access granted and access denied.
Events can be filtered and exported to a CSV file.
Incidents
The Incidents tab shows details of all previous alarm activations, showing which alarms were activated, who actioned the alarm, and how.
More about incidents:
The Multi-Site feature allows users to control and monitor the security of physically separate sites from one app. This is useful for businesses where user and alarm management are centralised, or where staff are required to move between premises regularly.
My Account
My Account gives an overview of your account details, including phone number, email address, and device registered for using the SMB app. From My Account, you can delete your own account (unless you are the Key Account Holder).
User Settings
User Settings allows you to apply settings to yourself as a user, including Bluetooth Background Access, Critical Alert Notifications, and enable Dark Mode.
Switch Site
If a Site Manager has access to more than one site, they can switch between them by clicking on Switch Site for a list of all other sites.
About
About gives an overview of the App version, Open Source Licenses used in development, and a link to Gallagher SMB Policies available on the Gallagher website.
Help
Help links from within the SMB app to the Customer Help.
Site Settings
Site Settings contains settings that apply at a site level, including enabling Installer Mode, Contact your Installer, and configuring Late to Arm Notifications. And, if Guarding is enabled, you can manage auto-guarding.
A user can request access by presenting their smartphone or an SMB key tag at the door’s reader. The smartphone must host the Gallagher SMB app with a valid mobile credential for the site.
iOS smartphones communicate with the reader using Bluetooth®. Android smartphones communicate with the reader using NFC or Bluetooth®. A tag will communicate with the reader using NFC.
Access granted events will appear in the History log of the Site Manager’s app when access has been granted and taken through the door. The user’s name and door name are reported.
Ensure Bluetooth® is enabled on your device. Android devices also need NFC enabled.
Location permission must be enabled on Android devices, as without this permission the device’s Bluetooth® won’t scan, even if Bluetooth® itself is enabled.
The area assigned to the door must be disarmed before the door will unlock. Two factor authentication is required to disarm.
Users are given privilege to enter areas not doors, which means a user given access to a particular area will be able to enter through any of the access-controlled doors leading into that area.
Only Site Managers and privileged Site Admins can view doors and their locked/unlocked status within the Gallagher SMB app.
Doors will lock automatically when the area they are associated with is armed.
To request access:
Open the Gallagher SMB app (the app can be running in the background).
Place your smartphone on or near the reader.
If successful, the reader’s LED will turn green and the door will temporarily unlock.
If you receive an access denied message, you will either have the wrong permission for the door or the area will be armed. Contact your Site Manager for assistance.
There are two possible states for a door – locked and unlocked.
To enter through a locked door, a user must request access by holding their phone or key tag to the reader, or by entering a User Code at the keypad.
To exit through a locked door, the user must use the Touch to Exit button (magnetic lock) or by turning the door handle (mortise lock). The door will temporarily unlock to allow the user to pass through and will then lock again.
If a door is locked 24/7: The door will remain in the locked state unless a Site Manager changes the state to unlocked through the app. If a Site Manager does change the state to unlocked, it will remain unlocked until it is locked again through the app, or the area is armed.
When the door is in the unlocked state, anyone can open it.
Door Schedules are simplified to reduce the need for them to be maintained or frequently changed. A Door Schedule can be set by your Technician which specifies the hours each day that the door will be unlocked for.
Door Schedules are configured by the Technician in the SMB Installer Portal.
One Door Schedule per door.
Each day of the week can be configured differently.
Two options available: 'Locked 24 Hours' or 'Customised'.
Locked 24 Hours
The door will remain in the locked state unless a Site Manager changes the state to unlocked through the SMB app. If a Site Manager changes the state to unlocked, it will remain unlocked until it is locked again through the app, or the area is armed.
Customised
The technician can set the times when the door will be in an Unlocked or Locked state. At the time the door is scheduled to be unlocked, if the 'First access unlock' feature is enabled, the door remains locked until a user presents a valid credential. After being unlocked, the Door stays unlocked by default until the scheduled 'Locked' time.
If the 'First access unlock' feature is enabled for the door, then regardless of the door's schedule, the door will remain locked until a user with the Site Manager or Site Admin privileges badges at the reader.
If 'First access unlock' is not enabled for the Door, it will unlock immediately at the time its schedule states it will become unlocked, even when its Area is armed.
Andrew’s Motorbikes
Andrew’s Motorbikes supplies motorbikes and maintenance to the Waikato region. There are three staff members.
Andrew – Store Manager and Site Manager
Michael – Mechanic and Site Admin
Simon – Salesman and Site Member
Andrew’s Motorbikes have both intruder detection and one access control door at the front.
The Doors Schedules are set up by the technician as follows:
All of the following scenarios are managed without making changes to the Door Schedule or contacting the technician:
There are two types of schedules in Gallagher SMB; Door schedules and User schedules.
Gallagher SMB has simplified Door schedules to reduce the need for them to be maintained or frequently changed. A door schedule can be set by your Technician which specifies the hours each day that the door will be unlocked for.
User schedules control when access is granted on a user level (rather than a Door level). Unlike Door schedules, User schedules are configured in the Gallagher SMB app and are assigned to individual users rather than Doors. User schedules should be used in combination with Door schedules so that the Door schedule determines the times that the door is unlocked, and then within (never outside of) those times, User schedules define when specific users can and cannot gain access.
SMB customers can momentarily unlock a gate, roller door, or other type of door, from anywhere at any time. This saves the need to travel to the business, for example, when someone needs access to a site after hours, such as a courier driver dropping off goods.
For Site Managers and Site Admins with additional remote unlock/locking privileges, OPEN, PULSE, UNLOCK, UP, and/or ON buttons appear in the DOORS tab of the SMB app. Correspondingly, CLOSE, LOCK, DOWN, and OFF buttons are available to perform the opposite actions.
On the DOORS tab of the SMB app:
| Door Type | State | Buttons available |
|---|
The door cannot be "Opened" or "Pulsed" if the site is armed (just like it cannot be unlocked).
In the table above, all buttons described with the word "Overrides" will override the status of the door. All other buttons do not change the door's status.
Temporarily opening ('Door' and 'Other' type doors' OPEN button) or pulsing a door creates 'Opened by' events in the door's Event History.
Temporarily opening or pulsing a door sends a command to the Controller to unlock the door. This is not a request for access.
Door | Locked | OPEN: Unlocks the door for a few seconds so someone may enter. The door locks again as soon as it is shut (after being opened). UNLOCK: Overrides the door to remain unlocked until its schedule or another override locks it. |
Unlocked | LOCK: Overrides the door to remain locked until its schedule or another override unlocks it. |
Automatic Door | Closed | PULSE: Unlocks and opens the door for a few seconds so someone may enter. OPEN: Overrides the door to remain open until its schedule or another override closes it. |
Open | CLOSE: Overrides the door to remain closed until its schedule or another override opens it. |
Roller Door | Down | PULSE: Pulses the roller door open. UP: Overrides the door to remain up until its schedule or another override closes it. |
Up | DOWN: Overrides the door to remain down until its schedule or another override opens it up. |
Gate | Closed | PULSE: Pulses the gate open. OPEN: Overrides the gate to remain open until its schedule or another override closes it. |
Open | CLOSE: Overrides the gate to remain closed until its schedule or another override opens it. |
Fence | Off | ON: Overrides the fence to remain on until its schedule or another override turns it off. |
On | OFF: Overrides the fence to remain off until its schedule or another override turns it on. |
Other | Off | OPEN: Unlocks the door for a few seconds so someone may enter. The door locks again as soon as it is shut (after being opened). ON: Overrides the door to remain on until its schedule or another override turns it off. |
On | OFF: Overrides the door to remain off until its schedule or another override turns it on. |
What happens on a normal workday? | The store is scheduled to open at 9 a.m. Andrew gets there at 9 a.m. Andrew badges his phone, tag, or card aft the reader, and because Andrew is a Site Manager, the site disarms and the door unlocks so he can access the store. The door remains unlocked until 5 p.m. (Monday-Wednesday) or 8 p.m. (Thursday and Friday), as per the schedule. |
What happens if Andrew is running late? | The store is scheduled to open at 9 a.m. Simon gets there at 9 a.m. and the door is locked. Simon badges his phone, tag, or card at the reader, but as Simon is a Site Member, he cannot be the first person on site as he doesn’t have the privilege to disarm the site or unlock the door. The store remains armed, and the door is locked. Simon has two options; wait for Andrew or Michael to arrive, or phone Andrew and ask him to remotely disarm and unlock the door via the SMB app. |
What happens if Michael arrives really early? | The store is scheduled to open at 9 a.m. Michael gets there at 7 a.m. Michael badges his phone, tag, or card at the reader, and because Michael is a Site Admin, the site disarms and he can gain access through the door to the store. While Michael is working in the workshop, he wants the door to be locked so customers can’t come in early. As the Door Schedule isn’t set to unlock until 9 a.m., the door will lock again behind him. He doesn’t have to do anything else. When it is time for the store to open, Michael, Andrew, or Simon can badge their phone, tag, or card at the reader to unlock the door. Because the store is disarmed, Simon will be able to unlock the door as a Site Member. The door remains unlocked until 5 p.m. (Monday-Wednesday) and 8 p.m. (Thursday and Friday), as per the schedule. |
What happens if the team wants to go out for lunch? | At 12 p.m. on Wednesday, the team wants to go out for lunch for a few hours. Once they are outside the store, Andrew double badges his Key Tag at the reader or uses the SMB app to arm the store. By arming the store, the door will lock, overriding its schedule. When the team comes back at 2 p.m., Andrew badges his phone, tag, or card at the reader or uses the SMB app to disarm the store. When he badges at the reader, the door unlocks for a few seconds. But, since the door's schedule was overridden when they armed the store at 12 p.m., the door does not stay unlocked until 5 p.m. For the door to stay unlocked until 5 p.m., Andrew selects the UNLOCK button for the door in the SMB app. At 5 p.m., the door's override is cancelled and it reverts to its schedule (locked). |
What happens if one Wednesday night they want to stay open until 8 p.m.? | The door is scheduled to lock at 5 p.m. At 5 p.m. when the door locks, Andrew or Michael can go into the SMB app and unlock the door. This overrides the schedule and the door will remain unlocked until one of them locks it again. At 8 p.m. when they leave the store, Andrew or Michael can double badge their Key Tag at the reader or use the SMB app to arm the site. Arming the site automatically locks the door. |
What happens if Andrew forgets to arm the site? | Within the SMB app, Andrew can configure a Late to Arm notification. The Late to Arm feature will send a notification to Andrew’s phone if the site is not armed by a specified time. A different time can be set for each day of the week. Andrew can then use the SMB app to arm the site and lock the door. |
What happens if Andrew comes in on the weekend? | The store is closed on the weekends and the door is scheduled to be Locked 24 Hours on Saturday and Sunday. Andrew wants to do some work on Saturday morning. He arrives at 10 a.m. Andrew badges his phone, tag, or card at the reader, and because he is a Site Manager, the site disarms and access is granted. The door will unlock to let him through and once closed, it will lock again behind him. While Andrew is working in the store, he wants the door to be locked. Because the door is on a Locked 24-Hour schedule, and he badged at the reader to get access, the door will lock again. He doesn’t have to do anything else. At 1 p.m., Andrew is ready to leave. He goes through the door, and it locks behind him. When he is outside the store, he can double badge his Key Tag at the reader or use the SMB app to arm the site. Arming the site automatically locks the door. The store will remain armed, and the door locked, until Monday morning when Andrew or Michael arrives. |
What about Public Holidays? | On public holidays, the door is secured by two means. The site will be armed, which prevents all access, and the 'First access unlock' feature prevents the door from being unlocked until someone accesses it, even if it is scheduled to unlock. If no one with the correct privileges badges at the door, the site will remain locked and armed. |
Only a Site Manager can delete a user within the SMB solution.
Note: The key account holder entry cannot be deleted. However, the account holder’s details can be updated.
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Click the DELETE button.
A 'Delete User' confirmation pop-up will appear showing all the sites to which this user has access.
Click CONFIRM to delete the user or CANCEL to go back to the 'My Team' screen.
Once a user is deleted
Deleting a user removes the user's privileges to all sites that you are a Site Manager for and can see that they are assigned to. If you are not the Site Manager for a site the user is allocated to, their privileges to that site are not removed.
When a user is deleted, any historical event records associated with that person will retain the person's name and the date and time the action occurred. This includes incidents they have claimed or closed and interactions they had with the security system to arm or disarm areas.
Only a Site Manager can disable a user within the SMB solution.
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Privileges button.
Disable the toggle next to the site for which you want to disable this user's access.
Click the SAVE button.
Once a user is disabled
Disabling a user removes the user's privileges for the site on which the toggle was disabled.
There are three user roles within the system, each with different levels of privileges. These are Site Manager, Site Admin, and Site Member.
Site Managers have full access to the system. They can:
Receive alarm activation notifications and the optional Late to Arm reminder notification.
Manage an alarm incident, including claiming and silencing the alarm, requesting a guard, and closing an incident.
Add, edit, and remove users, and manage which areas Site Admins and Site Members have privileges for.
Lock and unlock doors remotely.
See the History Log.
Set the Late to Arm notification time.
Do everything Site Admins and Site Members can do.
A Site Admin can be given restricted or full access to the site. They can:
Arm and disarm the system remotely, for the areas they have privileges for.
Gain access through doors they have privileges for.
Start the door unlock schedule by being the first to request access at the door during the period it is scheduled to be unlocked.
They can also be given the following privileges by a Site Manager:
Remote lock/unlock doors to selected areas.
Remote arm/disarm selected areas.
Without the above two privileges the use must be onsite and at a reader to complete the actions.
The Site Member is the most limited user role. They can access a locked door only if the site is already disarmed.
The Gallagher SMB security solution provides customers with the ability and flexibility to allocate different roles and credentials to different users across different sites, to meet their security and operational needs. Customers can create an unlimited number of users at no additional cost (except for SMB Key Tag users, as tags must be purchased).
The three user roles all have different levels of privileges. These are Site Manager, Site Admin, and Site Member.
The four types of credentials are Mobile Credentials via the SMB app, SMB Key Tags, User Codes, and SMB Cards.
Site Managers can add new users to the solution through the Gallagher SMB app or the Gallagher SMB web application. The web app is only supported by the Chrome and Safari web browsers.
Navigate to the Team screen within the SMB app.
Select the + ADD USER button.
Enter the new user's first and last name, email, and mobile phone number.
Notes:
The Mobile App User check box is selected by default. The user must be a Mobile App User in order to be a Site Manager.
'Email' and 'Phone' are required for all App Users.
The email address must be for an inbox that the user can access on their phone. The email address is used to link the user across sites; if they require access to multiple sites from the SMB app, the same email address must be used.
Select the Next button.
The Privileges screen displays.
If you are a Site Manager for more than one site, a list of sites appears. Toggle on the sites for which this user requires privileges.
For each site, select whether the user is a Site Manager, Site Admin or Site Member (for Access Control only). See User Privileges for more information on what each role can do.
Select the user's schedule for the site, to determine when they may gain access. Refer to User schedules to create a new User schedule, if required.
Notes:
The 'Schedule' option does not display if you have not created any User schedules.
If you select 'No Schedule', the user is granted access at all times (default access behaviour).
Only one User schedule can be assigned to each user.
Optionally select the date and time when the user can start gaining access from the Start Date field.
The user will only be permitted access from this date and time. If left blank, the user can gain access immediately.
Note: If the 'Start Date' is set to a future date, Mobile App Users still receive an invitation to register on the app immediately. Once registered, the app just displays a message indicating when they will be given access and lets them change their settings.
Optionally select the date and time when the user will stop gaining access from the End Date field.
The user cannot gain access on and after this date and time. If left blank, the user will not be stopped from gaining access.
If you selected the 'Site Admin' Role, select which areas of the site they can arm and disarm. If you selected 'Site Member', select which areas they can access. Site Managers have privileges for the entire site.
Select the SAVE button.
Once saved, an invitation is sent to the user's email address. The new user now needs to follow the steps in the email to complete their registration. The new user appears in the Team list with 'Response Pending' next to their name. This message will disappear when they log in for the first time. See below for a description of this process.
The new user now needs to follow the steps in the email to complete their registration.
Download the Gallagher SMB app.
Select the Complete Registration link in the email invitation.
Enter the 6-digit code from the text message you receive.
The Complete Registration link will expire after a few days. If it does, a Site Manager can send another from the app.
If a new user's invitation link expires or they didn’t receive the initial invitation email, it can be re-sent by the Site Manager.
Navigate to the Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Invite button.
Ensure the Use a Mobile Device option is selected. For additional security, select the Require SMS verification check box.
Click the SEND button.
A new invitation is sent to the user.
There are three options for users who want to resume using the SMB app on a new mobile phone:
Sending their own invitation If the user still has access to their previous phone and they are a Site Manager, they can send themselves a mobile device invitation from the SMB App on the old phone.
Complete the above procedure "Resending the SMB Registration invitation".
On the new phone, complete the above procedure "Gallagher SMB app registration".
On the old phone, go to the My Account screen in the SMB app and select REMOVE next to the old device.
Requesting an invitation If the user still has access to their previous phone and is not a Site Manager, they can ask a Site Manager from their site to send them a mobile device invitation.
After the Site Manager has resent the mobile device invitation, on the new phone, complete the above procedure "Gallagher SMB app registration".
On the old phone, go to the My Account screen in the SMB app and select REMOVE next to the old device.
Requesting a credential If the user does not have access to their previous phone and they cannot contact a Site Manager, they can use the 'Request Credential' process to get a credential for their new phone.
Note: To use this method, the user must have apps and app settings backed up on their old phone. Otherwise, use one of the above methods.
After opening the SMB App on the new phone, the 'Request Credential' screen displays.
Enter your email address and phone number to request a credential for the new phone. The email and phone number must be entered exactly as they were initially entered in the system (e.g. including any leading zeros).
A new Complete Registration link is sent to the user's email address.
On the new phone, select the Complete Registration link that is sent to the user's email address.
Mobile devices are user-specific, not site-specific. If a user’s device is removed from the 'Credentials' section on one site, this device will be removed from all sites with which the user used the device. The devices listed on the ‘Credentials’ screen are all devices assigned to the user.
Gallagher SMB User Codes are a way of providing access to the site, as an alternative to other credential types. User Codes are unique for each user. Site Managers can generate a User Code during the user creation process or edit an existing user’s credential and generate a code. The length of newly generated User Codes is determined by the 'User Code Length' set by the Installer. User Codes can be deleted directly from the SMB app to revoke access if required.
SMB User Codes can be used for access. Additionally, User Codes can be used to disarm the area prior to accessing it, if the user has the privilege to disarm the area associated with the door. User Codes can also be used to arm an area.
Hardware requirement: A site must have a Gallagher T30 Keypad installed to enable the use of SMB User Codes. Once the T30 Keypad is installed and the site is activated, all User Code options will appear in the customer SMB app (including creating, viewing, and using User Codes). If the T30 Keypad is removed from the site, all User Code options are hidden in the customer SMB app. If the T30 Keypad is ever added back again, any previously-configured User Codes will remain and can be used again.
SMB User Codes are generated using the Gallagher SMB app. Any user role can be assigned a User Code; Site Manager, Site Admin, or Site Member. A User Code can be generated when the user is created, or for an existing user.
There are two options when generating a User Code; To View or To Send.
To View: The Site Manager can view the User Code and communicate it to the required recipient.
To Send: The Site Manager cannot view the User Code. The User Code is sent to the user directly via SMS. The code is sent to the mobile number entered against the user.
User Codes are automatically generated by the system. Their length is determined by the 'User Code Length' set by the Installer.
An unlimited number of users can be created, and one unique User Code generated for each of them.
Site Managers can use both the smartphone and browser versions of the app to generate User Codes.
Only Site Managers can generate User Codes. The Site Manager must log into the Gallagher SMB app (authenticate themselves) before a User Code can be generated.
A User Code is only valid on the site it was generated from. The same User Code cannot be used across multiple sites.
Site Members can only access an area using a User Code if the area is disarmed. Users with the privilege to disarm areas can disarm and access areas using a User Code.
User Codes can be generated and viewed by the Site Manager, or generated and sent directly to the user via SMS.
Assigning a User Code to a new user
To assign a User Code while creating a new user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Select the + ADD USER button.
The New User screen displays.
Populate the required fields.
Note: If the user doesn’t want to use the app, deselect the Mobile App User check box.
Select the NEXT button.
The Privilege screen displays.
If you are a Site Manager for more than one site, a list of sites appears. Toggle on the Sites for which this user requires privileges.
Select whether the user is a Site Manager, Site Admin or Site Member (for Access Control only). See User Privileges for more information on what each role can do.
If you selected 'Site Admin', select which areas of the site they can arm and disarm. If you selected 'Site Member', select which areas they can access. Site Managers have privileges for the entire site.
Select the SAVE button.
The Credentials screen displays.
Select the GENERATE CODE button.
You can either view the User Code or send it to the user without viewing it.
Select the desired option:
Select TO VIEW to view the user code so you can manually provide it to the user. Select the eye icon (View Code icon) to view the User Code.
Select TO SEND to send the user code directly to the user's assigned mobile number. You will not be able to view it. Note that the number of • symbols does not reflect the length of the User Code. Review the user's name and mobile number and click OK to send the User Code, or click CANCEL to not generate or send a User Code.
Note: If you have allocated the maximum combination of user codes, you will see an error. Increase the site's User Code Length.
The User Code can now be used to request access at the doors that enter into the user’s privileged areas.
Assigning a User Code to an existing user
To assign a User Code to an existing user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Select the GENERATE CODE button.
You can either view the User Code or send it to the user without viewing it.
Select the desired option:
Select TO VIEW to view the user code so you can manually provide it to the user. Select the eye icon (View Code icon) to view the User Code.
Select TO SEND to send the user code directly to the user's assigned mobile number. You will not be able to view it. Note that the number of • symbols does not reflect the length of the User Code. Review the user's name and mobile number and click OK to send the User Code, or click CANCEL to not generate or send a User Code.
Note: If you have allocated the maximum combination of user codes, you will see an error. Increase the site's User Code Length.
The User Code can now be used to request access at the doors that enter into the user’s privileged areas.
Once a User Code is generated, it is immediately available for the user to gain access.
At the T30 Access Reader Keypad, enter your User Code.
Push the button with the green tick.
If the User Code is entered correctly, the LED squiggle on the T30 reader flashes green, and access is granted.
If the User Code is entered incorrectly, the LED squiggle on the T30 reader flashes red, and access is denied.
If the area is armed, the user must have disarming privileges for the User Code to work. If they have the correct privilege, the area disarms and access is granted. If the user does not have disarming privileges, access is denied.
To arm the site with a User Code, users must press the shield icon button on the T30 Keypad before entering their User Code and pressing the green tick button.
For Arming Readers only, if the shield button on the T30 Keypad is red, the area the door is associated with is armed; if the shield button is green, the area the door is associated with is disarmed.
A Site Manager can remove a User Code from a user at any time. When a User Code is removed, it can no longer be used to gain access or arm/disarm a site.
To remove a User Code from a user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Click the delete icon (Remove Code icon) next to the User Code.
A pop-up will appear to confirm you want to delete the code.
Select Yes.
The User Code is deleted from the user and the controller.
A new code can be generated for the user if required.
If the Site Manager has an internet connection, they may modify the privileged areas that a Site Admin or Site Member can access from anywhere, at any time. Changes take immediate effect. The Site Manager need not interact with the user or the physical keypad onsite.
The History Log will show Access Granted and Arm/Disarm events related to User Codes.
As a self-monitored security solution, SMB provides organisations with the ability to manage their own site's security. Site Managers will receive a notification when an alarm is triggered and then make the decision on who to respond to that incident.
There are two types of alarms that can be activated on a site:
Intruder Alarms
Intruder alarms are activated by sensors, such as motion detectors (PIRs) and window or door sensors (reed switches), and produce 'incidents'.
About incidents An incident is a real-time timeline of activity following an alarm activation. An incident shows which sensors have activated at your site, any other alarms that have occurred, and when each happened. The incident will also show any response to the incident by a Site Manager or, if you have the Guard Monitoring add-on, a Security Guard.
Alarms included in an incident After the first alarm, which creates the incident, any additional alarms that occur within 20 minutes of the previous one are also added to the incident. The close time frame of the alarms means that it is likely they are related.
Viewing an incident Alarms from the security system, the sensors and outputs, will always be displayed on the left-hand side of the incident screen. Any response to the alarm, including the person who claimed or silenced the alarm and any manual or automated guard call-outs, will display on the right-hand side of the incident screen.
Closing an incident An incident stays open until it has been closed by a Site Manager or after 24 hours (see auto-closing of incidents). A site could have multiple open incidents but it is unlikely. If there are multiple incidents open, only one incident (the latest one) can be in progress at any time.
FIDO Alliance (Fast Identity Online Alliance) is an internationally recognised organisation with an open standard, which Gallagher has implemented to enable fast, simple, and secure logon to the Gallagher SMB app. Behind the scenes, each user has a credential stored on their phone as part of the onboarding process. This credential is a security mechanism that allows our app to verify that the person accessing the cloud service is using an authorised device.
As part of the onboarding process, each user chooses a second means of authentication for logging into the app (the first means of authentication is the credential stored on their phone). The options presented to the user will depend on the options supported by their mobile phone. These include a passcode, or a biometric logon such as a fingerprint or facial recognition.
The value of FIDO authentication is that it provides a high level of security while being very simple to use. Each invited person chooses a means of logging into the app, which they are already familiar with because they already use this to unlock their mobile phone (e.g. a PIN, passcode or fingerprint).
FIDO’s main purpose is to provide a secure and simple means of authenticating from a mobile app to internet-based servers. They particularly wanted to remove the need for people to use passwords on the web, as weak or hacked passwords are known to be a major reason for security breaches.
If an alarm at your site is activated, the Site Managers will receive a push notification on their phone saying which sensor was activated. Opening the notification will take you directly to the incident, or if you don’t click on the notification then an incident banner also appears on the home screen of the SMB app.
If any other sensors are activated within 20 minutes of the previous, these will appear in the timeline of the same incident and a Site Manager will need to respond to the incident. The Site Manager can claim the incident to inform the other Site Managers it's under control, silence the alarm, optionally request a Security Guard if enabled, or close the incident. If automatic guarding is enabled and the Site Manager does not want a Guard to be called to the site, the Site Manager must claim the incident before the automatic request period has elapsed.
If Third-Party Monitoring is enabled, the Site Manager will not receive notifications of alarm incidents.
This option only displays if 'Link to Video App From Incident' has been enabled in Site Settings. Select this option as a convenient way of opening your video app if you wish to find footage relating to the incident.
Tap the Actions button at the bottom of the Incident Details page.
Select Open Video App.
Your Video Management System (VMS) app opens to its default/home screen if it is installed. If it is not installed, you are taken to the app store page for that app.
Claiming the incident informs other Site Managers that you are going to handle the situation. They will receive a push notification to tell them you have claimed it. They will also be able to see this in the details of the incident.
To claim an incident:
Tap the Actions button at the bottom of the Incident Details page.
Select Claim Incident.
An entry will appear on the right-hand side of the incident timeline showing that you have claimed the incident.
If you'd like to turn off the siren during an incident, you can do so by silencing the alarm.
To silence the alarm:
Tap the Actions button at the bottom of the Incident Details page.
Select Silence Alarm.
An entry will appear on the right-hand side of the incident timeline showing that you have silenced the alarm.
When the incident is complete, you or another Site Manager need to close it. When doing so, you provide a reason as to why the alarm was activated. The reasons to choose from are:
Intruder
Maintenance
False Alarm
To close the incident:
Tap the Actions button at the bottom of the Incident Details page.
Select Close Incident.
Select the reason for closing the incident.
An entry will appear on the right-hand side of the incident timeline showing that you have closed the incident and the reason for closing.
The incident is then recorded under the Activity > Incidents tab.
Until the incident is closed, the incident banner will remain on the home screen (Site page) of the app.
If an incident is not closed by the Site Manager within 24 hours, the system will automatically close the incident if the following criteria are met:
The incident is open.
There is no guard call out in progress for the incident. If there had been a guard call out for the incident, it must have been closed or cancelled.
The incident has no active alarms.
The most recent alarm assigned to the incident occurred more than 24 hours ago.
The Incident Log will record the Incident as Closed as inactive by System.
If there is an incident stuck in the SMB app and the customer can't close it or claim it, the SMB controller will need to be restarted. Please contact your Security Technician.
The Gallagher SMB solution can support up to 10 access control doors. Access control doors have a Gallagher SMB reader which a user can either present their smartphone or SMB key tag or enter an SMB User Code into a Keypad.
iOS smartphones communicate with the reader using Bluetooth®. Android smartphones communicate with the reader using NFC or Bluetooth®. A tag will communicate with the reader using NFC.
Access granted and access denied events will appear in the Activity log. The user’s name, credential type, and door name are reported.
Ensure Bluetooth® is enabled on your device. Android devices also need NFC enabled.
Location permission must be enabled on Android devices, as without this permission the device’s Bluetooth® won’t scan, even if Bluetooth® itself is enabled.
The area assigned to the door must be disarmed before the door will unlock. Two-factor authentication is required to disarm (their smartphone must have a passcode, biometrics, or facial recognition).
Users are given the privilege to enter areas; not doors, which means a user given access to a particular area will be able to enter through any of the access-controlled doors leading into that area.
Only Site Managers and privileged Site Admins can view doors and their locked/unlocked status within the Gallagher SMB app.
Doors will lock automatically when the area they are associated with is armed.
In situations where organisations or Site Managers are apprehensive about managing their own alarms and don’t want to take on this responsibility outside of work hours, Third-Party Monitoring can be configured for the site.
Alarm messages are sent from the Controller at the site to the nominated monitoring station in a standard format in accordance with a set of rules. Monitoring stations will have software that interprets messages received and sends notifications to nominated personnel at the site or displays details on a workstation at the station in a form that is easy for an operator to action.
Actions taken by the monitoring station will depend on the response plan defined by the customer.
Possible actions are:
do nothing
monitoring station software sends an automated notification to nominated people at the site
telephone nominated personnel at the site one by one in an escalation sequence
call a guard out
contact police.
The required response by the monitoring station may depend on:
the day of the week and/or time of day
what happened
the value of property at the site
the level of trust the business owner has in the people who have access to the site
how much the business owner is prepared to pay monitoring for the service
whether the system is police graded and/or the alarm has been verified. The rules and requirements for calling the police vary by country and jurisdiction. If required, verification could be by someone at the premises, video verification, or following dual activation.
If Third-Party Monitoring is enabled, the Site Manager will receive
Panic button activation notifications
Controller offline
Controller configuration changed
Test Mode disabled
and will not receive any other alarm incident notifications.
Gallagher SMB has three solutions for managing alarm incidents:
Gallagher SMB was designed as a self-monitored security solution. Site Managers are notified when an alarm is triggered, and receive details about what is happening on their site. Site Managers can then decide what to do next - request a security guard to check on your site (AU & NZ only) or investigate further and silence the alarm.
To request a Security Guard when an alarm incident occurs, Guarding must be enabled for the site. Gallagher has partnered with First Security (NZ) and Wilson Security (AUS) to provide the ability for Site Managers to request a guard to their site by clicking a button within the SMB app. The Security Guard will attend the site and provide a full report back into the app about what they found.
The third option for monitoring a site is opting for third-party monitoring. If your alarm is triggered, the monitoring company will notify relevant parties in accordance with an agreed action plan. This could be people from your site, your security technician, or a guarding company who will send someone to check your premises.
If Third-Party Monitoring is enabled, the Site Manager will receive
Panic button activation notifications
Controller offline
Controller configuration changed
Test Mode disabled
and will not receive any other alarm incident notifications.
User Schedules can only be applied to Site Admins and Site Members; Site Managers have full privileges at all times. Site Admins can only unlock doors and disarm areas within the timeframes specified in their User Schedule. Site Members can only open locked doors within the timeframes specified in their User Schedule. If a user does not have a User Schedule, they can perform their privileged actions at all times.
| Time | Open doors? | Lock doors? | Disarm areas? | Arm areas? |
|---|---|---|---|---|
User Schedules give no user any extra privileges; they restrict the times within which users can perform their existing privileges.
User Schedules are configured by Site Managers in the Gallagher SMB app.
One User Schedule can be assigned per user.
There is no limit on how many User Schedules you create.
Each day of the week can be configured differently.
One User Schedule can be set as the default.
Navigate to the Team screen within the SMB app.
Click the clock icon near the top.
The User Schedules screen displays.
Click the + CREATE SCHEDULE button.
The Create User Schedule screen displays.
Enter a Name for the schedule. Choose a meaningful name, e.g. one that describes the times or types of users for which this schedule provides access, so it is recognisable when assigning it to users.
If you manage more than one site, select the Site for which this User Schedule is applicable. Only users belonging to this site can be assigned this schedule.
If you want this schedule to be selected by default when a new user is created for this site, select the Show as default when creating new users check box.
The schedule can still be changed from the default or set to none when creating a user.
Toggle on each day of the week for which this schedule provides access. Access is denied at all hours on any day that is not selected.
For each day you selected, select the times that access is granted From and To. Outside of these times, access is denied.
Note: If a Door is armed and the user does not have the privilege to disarm the site, access is denied regardless of their User Schedule.
Click the SAVE button.
New users
A User Schedule can be assigned to a new user when they are created. Refer to Adding a new user.
Existing users
To assign a User Schedule to an existing user, perform the following procedure:
Navigate to the Team screen within the SMB app.
Click the arrow to expand the user's card.
Click on Privileges.
The Privileges screen displays. If you manage more than one site and the user belongs to more than one of them, each site is displayed.
If there is more than one site, click the arrow to expand the site for which you are assigning a schedule.
From the Schedule drop-down list, select the user's schedule for the site.
If the user has other sites, assign schedules for any other sites as required.
Click the SAVE button.
Gallagher has partnered with security solution providers First Security® in New Zealand and Wilson Security® in Australia to offer a reliable guard call-out service. If an alarm is activated on your site, you can request a guard directly from the Gallagher SMB app, or you can configure the system to automatically call the guard for you.
The security solution provider will respond to the alarm, check out your site, call the police if needed, and provide you with a full report. You'll be updated at each step through the app and have full transparency of what's going on.
Once the guard has registered that they are on-site, we make an interface available to our guarding partner to disarm the site, so the guard can enter. This interface is only able to be used while the guard is on-site. When the guard has completed their on-site checks, they can also re-arm the site prior to leaving. As a fail-safe backup, as soon as the Gallagher system receives an update that the guard has left the site, we will also re-arm the site remotely.
For information about Guarding eligibility and fees, see .
To request a Security Guard:
Tap the Actions button at the bottom of the Incident Details page.
Select Request Security Guard.
A warning displays to ensure you want to proceed and are aware the call-out could result in a call-out fee.
Click OK to call a Guard or CANCEL to not proceed with a Guard call-out.
Once agreed to proceed, you would need to call the Guarding provider to cancel. Fees may still apply.
From the SMB app, the Site Manager can set up a guard to be automatically requested after a chosen period of time. This safeguard will ensure the site is in good hands, even if you miss the alarm notification.
To set up automatic guarding:
Within the SMB app, go to the hamburger menu in the top right-hand corner.
Select Site Settings.
Use the toggle to enable Automatically Request Guard.
The Request a guard after drop-down list will appear.
Choose the time you would like the system to wait before it calls a guard (1-15 minutes).
A pop-up message will show when the settings have been saved automatically.
Cancel an automatic Guard call out
If an incident occurs on your site and a Site Manager claims it before the set time has elapsed, the guard call-out will no longer be triggered automatically. Instead, a Site Manager can manually request one. The incident needs to be claimed before the timeout to stop the auto-call-out. Disarming the area or site doesn’t stop the auto-call-out; only claiming the incident does.
If an auto-call-out was initiated and received by the guarding company, it can still be cancelled by calling their support number and asking them to not send the guard.
What triggers an automatic Guard call out?
Any PIR-like input being triggered (open) when an area is armed or tampered with or a Controller being tampered with, at any time of day will result in an automatic guard call-out after the configured timeout if the incident is not claimed.
Only intruder alarms will trigger a guard call-out. The only exception is if an incident starts with a system alarm, and a subsequent intruder alarm is triggered; in this case, a guard call-out will also be requested.
On the Incidents tab (on the ), Site Managers can view the details of all previous alarm activations.
Tap on an incident to open the details and see:
Which alarms were activated
Who actioned the alarm and how
If you need the details of a past incident in an exported format for insurance or police reasons, please contact the Gallagher SMB Support Team.
Within User Schedule times
Yes
Yes (if privileged)
Yes (if privileged)
Yes (if privileged)
Outside User Schedule times
No
Yes via SMB App (if privileged)
No
Yes via SMB App (if privileged)
Gallagher’s Multi-Site feature gives customers the ability to manage and interact with the security systems of multiple physically-separate sites through the one SMB app.
This is ideal for businesses where user and alarm management are centralised or staff have a need to move between sites. It can be equally beneficial for those wanting to manage the security systems both at their business premises and at home.
Switching between sites is easy within the SMB app, and site managers will receive live notifications if an incident occurs at any of their sites.
A user’s email address is the common piece of information that allows them to be linked to multiple systems.
To switch between sites:
Within the SMB app, select the more options menu (three vertical dots) in the top right-hand corner.
Select Switch Site.
The sites that the user has the privilege to see are displayed.
Click on the site you want to switch to.
From the Team page on any site, a Site Manager can add, disable, and delete access for users across all sites for which they are a Site Manager. They don’t need to switch between sites to manage users.
For more information, refer to SMB users.
When an alarm incident or system alarm occurs for a site that you are a Site Manager for, you receive a notification. By clicking on the notification, you are taken to the site that the notification was from.
The Site Manager can have selected any site within the SMB app and still receive notifications from all sites.
More information about incidents:
There are two main Settings sections within the SMB app: User Menu and Site Settings.
My Account
An overview of your details, including phone number, email address, and the device registered for using the SMB app.
Deleting your account: From My Account, you can also delete your account. If you are unable to use the Delete Account function within the SMB app, make a request via the Gallagher SMB web page. Please complete the 'Want to know more' form at the bottom of the page, requesting your account to be deleted.
User Settings
Lets you apply settings to yourself as a user.
Bluetooth Background Access
By enabling Bluetooth Background access, Bluetooth will be used to grant access at doors when the app is running and not visible. You don’t have to open the SMB app to be granted access through access control doors.
Click the toggle to enable and disable.
Critical Alert Notification
By enabling Critical Alert Notifications, you will receive critical alert notifications for incidents, even if your device is set to do-not-disturb.
Critical Alert Notifications are generated when an intruder alarm is raised. To ensure the alert is not missed, a notification will display on your device that must be manually cleared for it to disappear. When triggered, this alert will also produce a distinctive sound.
Critical Alert Notifications allow you to feel confident that you will always know what is happening on your site.
Click the toggle to enable and disable.
Use the Test functionality to hear the distinctive sound that will play.
If you have an Android device and it is muted or the volume is set low, Critical Alert Notifications will not be heard.
Dark Mode
If enabled, the SMB app will appear in dark mode.
Click the toggle to enable and disable.
Share Log Files
If there is an issue with the SMB app, sending the log files to your Technician to discuss with Gallagher can be helpful.
Click the Share Log Files icon.
This will enable the sharing functionality on your phone.
Send via email to yourself or your Technician.
Switch to Offline Mode
The app enters Offline Mode automatically when your phone has no internet connection. If you do have an internet connection but are unable to connect to the site for some other reason, you can manually switch to Offline Mode. This mode lets you use the app to arm or disarm your site while you are on site without a connection.
Offline/Online Mode only applies to the SMB app; privileged users can always use other methods such as their Key Tag or User Code to arm/disarm and gain access regardless of internet or site connection.
Entering Offline Mode:
Click the SWITCH TO OFFLINE MODE button. The 'Offline Mode' screen displays.
Using Offline Mode:
Hold your phone to a reader and select CONNECT WITH BLUETOOTH. The reader will flash blue while attempting to connect. Stay close to the reader until a Bluetooth connection is established.
Once connected, arm or disarm your site as usual.
You can then return to the 'Offline Mode' screen. If you used an arming reader (not used for access), the light on the reader confirms if your action was successful – it should be green if disarmed and red if armed.
Returning to Online Mode:
If an internet connection becomes available, you will see a RESTORE CONNECTION button. Select this to reconnect and enter Online Mode.
Settings that apply at a site level.
Panic Button Notifications only
Site Managers can select this option to only be notified of Panic Button incidents and any subsequent events related to those incidents. Other site notifications will be turned off for that Site Manager. This setting only applies to this site for the Site Manager who enables it; not all sites and not all Site Managers.
Automatically Request Guard
From the SMB app, the Site Manager can set up a guard to be automatically requested after a chosen period of time. This safeguard ensures the site is in good hands, even if you miss the alarm notification.
More about automatic guarding.
Automatic Arming
The Automatic Arming feature enables a Site Manager to set one time each day when their site will be armed. A different time can be set for each day of the week.
Arming Mode: Each Area's 'Default Arming Mode' affects how it is armed via Automatic Arming. If an Area's 'Default Arming Mode' is set to 'Fail to Arm', it will fail to automatically arm if it has any open (active) Inputs. Refer to Configuring an Area for more information.
Click the toggle to enable Automatic Arming.
This will display the days of the week. The default configuration is set to arm the site at 6 p.m. Monday-Friday.
To change the arming time for a day, tap the time. This will open an interface where the hour, minutes, and a.m. and p.m. can be set. Once set, select OK.
Set the desired time for each day of the week you want the site to be armed. Enable or disable the toggle by each day of the week as needed.
Click SAVE.
The times you selected are displayed underneath the 'Automatic Arming' toggle.
Late to Arm Notifications
The Late to Arm feature enables a Site Manager to set a notification time and receive a reminder if their site is not armed. At the set time, the system will check if the site is armed, and send the Site Manager a notification through the Gallagher SMB app if it is not. A different time can be set for each day of the week.
Click the toggle to enable Late to Arm Notifications.
This will display the days of the week. The default configuration is set to notify Site Managers at 6 p.m. Monday-Friday when their site is not armed.
To change the notification time for a day, tap the time. This will open an interface where the hour, minutes, and a.m. and p.m. can be set. Once set, select OK.
Set the desired time for each day of the week you want to be notified. Enable or disable the toggle by each day of the week as needed.
Click SAVE.
A pop-up shows when the next check will be done. The times you selected are displayed underneath the 'Late to Arm Notification' toggle.
When you get a Late to Arm notification, simply click on the notification to open the app and then arm your site as usual.
Installer Mode
Once your site is activated, it becomes 'read-only' for the Technician that installed your site.
Enabling Installer Mode gives your SMB Technician the ability to make changes to the configuration of your site and perform maintenance and testing of your security solution. It is intended to be used only while the SMB Technician requires it.
Click the toggle to enable Installer Mode.
A drop-down list appears.
Select the time you want Installer Mode enabled for: an Hour, a day, a week, or 2 Weeks.
After the specified time, Installer Mode will automatically disable, or click the toggle to disable Installer Mode.
Contact Installer
Lets you call your SMB Technician directly from within the SMB app.
Click Contact Installer.
A box will appear, advising who your SMB Technician is.
Click Call to call your Technician, or Close to go back to Site Settings.
Link to Video App From Incident
Adds a 'View Camera' option to the 'ACTIONS' available for incidents. Selecting this action will open your Video Management System (VMS) app. Supported VMS apps currently include:
Click the toggle to enable Link to Video App From Incident.
From the drop-down list that appears, select the supported VMS app that you use.
Click the TEST button to ensure the functionality works. Your selected VMS app should open if it is installed on your device. If it is not installed, you are taken to the app store page for that app.
If you wish to change to another VMS app, click the EDIT button and select your desired app.
Switch Site
If a Site Manager has access to more than one site, they can switch between them by clicking on Switch Site for a list of all their other sites.
About
Provides an overview of the App version, Open Source Licenses used in development, and a link to Gallagher SMB Policies available on the Gallagher website.
Help
Links from within the SMB app to the Customer Help.
Eagle Eye Viewer
Nx Witness Mobile
Hik-Connect
Provision Cam 2
Milestone Kite (Android only)
Wisenet WAVE
Milestone XProtect
What is an "SMB tag"?: "SMB tags" refers to the available physical credentials, which are SMB Key Tags and SMB cards. The functionality and configuration for the different tag types are the same; the only difference is their physical shape and size.
An SMB tag (i.e. Key Tag or card) provides an alternative credential to the Gallagher SMB app, should the user not want to use their phone.
An SMB tag can also be used to arm and disarm a site. Using an SMB tag, a single badge at the reader disarms the site and a double badge at the reader arms it.
A tag can also be used by someone who doesn’t want to (or can’t) bring a phone to site. Examples are courier drivers, gate access, locker access, shared facility access, or access to an area or site that is not armed (24-hour site).
SMB tags are assigned to users using the Gallagher SMB app. A tag can be assigned when the user is created or assigned to an existing user. Any user role can be assigned a tag: Site Manager, Site Admin, or Site Member.
Tags are purchased from your install partner. Only Gallagher SMB Tags can be used with the SMB solution.
Tags must be enabled for your site by your Technician, for you to assign them.
Tags must be assigned using a mobile device, not via the browser version of the app, to ensure secure provisioning of the credential.
Only Site Managers can assign tags. The Site Manager must log into the Gallagher SMB app (authenticate themselves) before a tag can be assigned.
When a tag is assigned, the Gallagher Cloud will encode site-specific data to the tag using the phone’s NFC. Most Android phones support NFC. NFC must be enabled on the Android phone and enabled for the Gallagher SMB app. Only iPhone 7 (or later) supports NFC. iOS 13 (or later) is required.
A user can be assigned only one tag per site. If the user exists across multiple sites (the same email address is used, and the Site Manager confirms this is the same person), then the one tag can be used for multiple sites.
Assigning a tag to a new user
To assign a tag while creating a new user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Select the + ADD USER button. The New User screen displays.
Populate the required fields.
Note: If the user does not need to use the app (i.e. they only use tags or User Codes), uncheck the Mobile App User check box. For example, for a cleaner or a courier, or when the user of the tag is not always the same person.
Select the NEXT button.
The Privilege screen displays.
If you are a Site Manager for more than one site, a list of sites appears. Toggle on the Sites for which this user requires privileges.
Select whether the user is a Site Manager, Site Admin or Site Member (for Access Control only). See User Privileges for more information on what each role can do.
If you selected 'Site Admin', select which areas of the site they can arm and disarm. If you selected 'Site Member', select which areas they can access. Site Managers have privileges for the entire site.
Select the SAVE button.
The Credentials screen displays.
Select the ASSIGN TAG button.
Notes: - This button allows you to assign all types of tags, i.e. Key Tags and cards. - This button is only available for Site Managers in the mobile app if the site has tags enabled. Enable the 'Site uses tags' option in Site Details.
The 'Ready to Scan' pop-up displays.
Present an SMB tag to the phone. If the assignment is successful, the tag will show as assigned to the user.
The tag can now be used to request access at the doors that enter into the user’s privileged areas.
If the user belongs to multiple sites, you must use the multi-site feature to switch sites and assign the tag to the user within each site.
Assigning a tag to an existing user
To assign a tag to an existing user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Select the ASSIGN TAG button.
Notes: - This button allows you to assign all types of tags, i.e. Key Tags and cards. - This button is only available for Site Managers in the mobile app if the site has tags enabled. Enable the 'Site uses tags' option in Site Details.
The 'Ready to Scan' pop-up displays.
Present an SMB tag to the phone. If the assignment is successful, the tag will show as assigned to the user.
The tag can now be used to request access at the doors that enter into the user’s privileged areas.
If the user belongs to multiple sites, you must use the multi-site feature to switch sites and assign the tag to the user within each site.
If the user belongs to multiple sites, one tag can be used for multiple sites. Simply switch sites in the Gallagher SMB app and assign the tag to the user within each site.
The user must have the same email address across all sites.
The same tag cannot be assigned to different users on different sites.
If a Tag Only user belongs to multiple sites, they require a separate tag for each site. This is because the system cannot verify the identity of a Tag Only user, as an email address has not been entered.
A Site Manager can remove a tag from a user at any time. When the tag is removed, it can no longer be used on the site. The removed tag can then be assigned to another user.
To remove a tag from a user, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Select the Remove button.
The tag is removed from the user.
If the user belongs to multiple sites, you must remove the tag within each site.
If a tag has been misplaced or left in an insecure location, a Site Manager can disable the tag. A disabled tag can no longer be used on the site. When the tag is located, it can be enabled.
To disable a tag, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Search for the user and click the downward arrow on their user card for more options.
Select the Credentials button.
The Credentials screen displays.
Select the Tag - Active toggle.
The tag is disabled and can no longer be used on the site. When enabled, the tag can be used again.
If the user belongs to multiple sites, you must disable the tag within each site.
If the Site Manager has an internet connection, they can modify the privileged areas that a Site Admin or Site Member can access at any time. Changes take immediate effect. The Site Manager need not interact with the user or their tag.
A Site Manager can identify a tag's owner by simply scanning the tag at their phone. This is useful when distributing tags to users, searching for a user within the system, or challenging the tag holder.
To scan a tag, perform the following procedure:
Navigate to the My Team screen within the SMB app.
Select the SCAN TAG button.
The 'Ready to Scan' pop-up displays.
Present an SMB tag to the phone.
If scanning is successful, the tag owner’s name will display with a link to navigate to the user’s details.
If you are a Site Manager for multiple sites, the site name will display below the tag owner’s name. Navigate to that site to modify the user’s details.
The Activity page is split into two tabs, Events and Incidents, and provides details of what activity has happened on a site. The Activity page can be accessed from anywhere in the app by clicking the Activity button on the navigation bar at the bottom of the screen.
The EVENTS tab shows a log of all the arming and disarming activity and all events related to access control, including access granted and access denied. Events are logged showing what type of action occurred, by whom, at what reader or door, and when.
Events from the past 24 hours are displayed by default.
Filter Events
From the EVENTS tab, click the filter drop-down box (set to '24 Hours' by default).
Select the required timeframe; 24 Hours, 7 Days, 30 Days, or Custom.
If you selected Custom, enter the From and To date, and click Apply.
The Events from the specified timeframe appear on the screen.
Scroll down to load all the Events from the specified time.
Export Events
Events can be exported and sent as a CSV file via email.
From the EVENTS tab, click SEND REPORT.
A pop-up message will confirm the email address it will be sent to.
Click SEND to send or CANCEL to go back to the Event log.
The report data is based on what filters are currently applied. If no filter is applied, it will send the past 24 hours of events.
The INCIDENTS tab shows details of all previous intruder alarm and system alarm activations.
Click on an Incident card and more details are available about what alarms were included in the incident, who actioned them, and when.
More information about incidents:
System alarms occur if there is an issue with the system, such as a power failure or a low battery alarm. They display information about Controller offline, low battery, and input tamper alarms. When a system alarm is raised, Site Managers are notified and an incident is created.
If a system alarm is generated, Site Managers will receive a push notification on their phone stating there is an issue. Opening this notification will take you directly to the incident details. An incident banner also appears on the home screen of the SMB app.
If your alarm system goes offline, it will create an incident. The incident will show a Controller offline alarm.
An offline incident occurs when your system can no longer connect to the internet. Your site enters a 'local only' mode. In this mode, your site is still secure, and a siren will still be triggered if an alarm is activated. However, you will not receive notifications about intruder alarms and a guard cannot be called.
If your system comes back online:
Select the Actions button.
Close the Incident, selecting Maintenance as the reason.
If your system does not come back online after about 30 minutes:
Navigate to the Incident.
Click MORE INFO on the Incident details page.
A pop-up will appear with more information and provides an option to EMAIL or CALL your Technician.
Claiming the incident informs other Site Managers that you are going to handle the situation. They will receive a push notification to tell them you have claimed it. They will also be able to see this in the details of the incident.
To claim an incident:
Tap the Actions button at the bottom of the Incident Details page.
Select Claim Incident.
An entry will appear on the right-hand side of the incident timeline showing that you have claimed the incident.
When the incident is complete, you or another Site Manager need to close it. When doing so, you provide a reason as to why the alarm was activated. The reasons to choose from are:
Intruder
Maintenance
False Alarm
To close the incident:
Tap the Actions button at the bottom of the Incident Details page.
Select Close Incident.
Select the reason for closing the incident.
An entry will appear on the right-hand side of the incident timeline showing that you have closed the incident and the reason for closing.
The incident is then recorded under the Activity > Incidents tab.
Until the incident is closed, the incident banner will remain on the home screen (Site page) of the app.
If an incident is not closed by the Site Manager within 24 hours, the system will automatically close the incident if the following criteria are met:
The incident is open.
There is no guard call out in progress for the incident. If there had been a guard call out for the incident, it must have been closed or cancelled.
The incident has no active alarms.
The most recent alarm assigned to the incident occurred more than 24 hours ago.
The Incident Log will record the Incident as Closed as inactive by System.