> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/product-advisories.md). # Product advisories Find current and historical product lifecycle notices, compatibility changes, and required remediation. Current status, replacements, and end-of-support notices for Gallagher products. Use this register when you need to know whether a product can still be bought, what replaces it, and when support ends. Advisories are grouped by theme. Each row gives the date, what it affects, the status, and the alternative. Where a full notice exists, the advisory name links to it. > This register reflects a point-in-time export. Advisories issued since then are not listed here. For the latest position, check with your local Gallagher representative. ## Credentials, cards and readers | Advisory | Date | Affected | Status / notification | Alternative | | ------------------------------------------------------------------------------------------------------------------------------------------ | ------------------ | ----------------------------------- | ------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------- | | MIFARE DESFire EV1 obsolescence | June 2023 | C297372/374/378 (2K/4K/8K) | Immediately obsolete, unable to be sourced | EV2 or (recommended) **EV3**, CC v8.30 MR3+ | | [MIFARE DESFire EV2 obsolescence](/knowledge-hub/products/product-advisories/historical-notices/obsolescence-notice-mifare-desfire-ev2.md) | Sept 2023 | C297472/474/478/484/404 | NXP last-time-buy **31 Dec 2023** | **EV3** (C297473/475/479/485/405), CC v8.30 MR3+; stock up before **15 Nov 2023** if staying on EV2 | | MIFARE Plus obsolescence | Aug 2023 | C297174/272/274 | Immediately obsolete, unable to source for 2024 | **No direct replacement**. Migrate to DESFire EV3 | | C196340 & C196470 dual-tech cards | Aug 2023 | C196340, C196470 | Immediately obsolete, all regions | None | | C196370 MIFARE Classic/Magstripe 1K | Dec 2022 | C196370 | Obsolete, run-out | C196340 (4K variant), min qty 10 | | Nedap Window Button obsolescence | Dec 2024 | C862020, C862021 | Discontinued, stock limited | **C862556** Nedap Compact Button | | Nedap Access Reach/Target UHF readers | June 2024 | C862501, C862401, C862502-504 | Immediate, components issue; Target devices **not** affected | New Nedap UPASS Go (TBA) | | Nedap Compact Tags obsolescence | (undated) | C862022, C862024 | No orders from 30 June 2024 | No direct replacement; C862556 recommended for Transit | | Salto RFnet products obsolescence | (undated) | RFnet gateways/nodes/tester/antenna | No new orders; End of Aftersales 31 Dec 2026, End of Repairs 31 Dec 2029 | Migrate to **BLUEnet** (door hardware must also change) | | Mobile Reader Hardware C861300 | May 2023 (NA only) | C861300 | Immediately obsolete, vendor components unavailable | Mobile Client natively reads Mobile Credentials/DESFire/PIV (CHUID) | | Mobile Reader Hardware C861301/314-317 | (undated) | C861301, C861314-317 | No longer supplied from Aug 2026 or while stock lasts | Mobile Client natively reads DESFire/Mobile Credentials/PIV (FASC-N) | **Card Encoding Service, Site Specific Site Keys (process):** since CC 8.20+, the default is a unique per-site key. Export via Config Client → File → Server Properties → Card Security tab → uncheck "Use default MIFARE site key" → Generate → Export Keys (password-protected). Email the key file and Site details to Gallagher Sales Order Management. **Provide the password only by phone when Gallagher calls.** Never in the same email as the key file, never by email at all. Full process: [Card Encoding Service: process note](/knowledge-hub/products/product-advisories/current-advisories/card-encoding-service-process-note.md). ## Controllers, fence hardware and infrastructure | Advisory | Date | Affected | Status / notification | Alternative | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------ | | [Controller 3000/5000 & Trophy FT - support ended](/knowledge-hub/products/product-advisories/historical-notices/controller-3000-5000-and-trophy-ft-sup.md) | 1 Apr 2020 | C3000, C5000GL, Trophy FT | Removed from CC v8.30+; run-out from 2011, obsoleted 2017 | **C6000** and **F Series** (replacing Trophy FT) | | [Controller 6000 - extended support](/knowledge-hub/products/product-advisories/historical-notices/controller-6000-extended-support-state.md) | 23 Apr 2020 | C6000 | Support intention extended from Jan 2027 to **1 July 2031** | Not applicable | | [Controller 6000 - superseded status](/knowledge-hub/products/product-advisories/current-advisories/controller-6000-superseded-status-and.md) | March 2025 | C6000 (**not** SMB C6000 or Type 1A) | **Superseded** March 2025; last manufacture July 2026; removed from CC July 2029; no support after **July 2031** | **Controller 7000** platform | | [Windows CE obsolescence for C6000](/knowledge-hub/products/product-advisories/historical-notices/obsolescence-notice-windows-ce-obsoles.md) | Nov 2021 / Jan 2022 | C6000 with Windows CE | Microsoft ended WinCE licences 28 Feb 2022; Gallagher advance-purchased to bridge to 30 June 2022 | C6000 ships with **Linux Embedded** ("Powered by Linux" label) from CC v8.20+ | | [Trophy Product Range - end of life](/knowledge-hub/products/product-advisories/historical-notices/trophy-product-range.md) | Notified Aug 2017, EOL Oct 2022 | G21300/301/501/600/700/701/702, G22000 | Components consumed, no further manufacture | **F3 series** fence controllers | | [GBUS obsolescence](/knowledge-hub/products/product-advisories/current-advisories/gbus-obsolescence-statement-march-2023.md) | March 2023 | All GBUS devices | **CC v9.0 is the last version supporting GBUS** | **HBUS** | | [F-Series - internal lightning diverter (RS485 comms risk)](/knowledge-hub/products/product-advisories/historical-notices/f-series-fence-controllers-channel-feb.md) | Feb 2020 | F31/F32/F41/F42 (all variants) | Diverter removed from production (serial later than 1823xxxxxx unaffected); no performance impact | Remove the diverter on affected units with RS485 issues | | [F-Series - optical tamper / Comms LED interference](/knowledge-hub/products/product-advisories/historical-notices/f-series-fence-controllers-product-adv.md) | 24 Mar 2023, [fixed 16 Jun 2023](/knowledge-hub/products/product-advisories/historical-notices/f-series-fence-controllers-advisory-up.md) | G21920/921/922, G21930/931/932, G21940/941/942, G21950/951/952 | Firmware fix in **vCR8.50/60/70/80.230406a** plus CC v8.90 full release | Update controller firmware; interim: cover the Comms LED or disable the tamper | | F22 Fence Controller obsolescence | Aug 2021 (effective Sept 2021) | G21902 | Superseded by F3x/F4x (network and standalone) | **F32 (G21940/941/942)** | | PSTN Dialler C200621 (pre-8.20) | Nov 2021 notice, now sold out | C200621 | Sold out | **C200620** (requires CC v8.20 MR5 / v8.30 MR3 / v8.40 MR2+) | | High Sec T21 Bezels - correct part numbers | (undated) | C305500/501/510/511 (REV0), C305505/506 (REV1) | REV0/REV1 bezels **not interchangeable** | Match reader P/N to bezel P/N exactly | | [Stratus ztC100i/110i end of sale](/knowledge-hub/products/product-advisories/historical-notices/end-of-sale-notification-for-stratus-z.md) | (2018-era, effective immediately for 100i, 110i to May 2022) | C861730 (100i), C861732 (110i) | Second-generation ztC200i/250i from 1 Jan 2022 (twice the performance) | Same part numbers transition to represent 200i/250i | | Stratus ztC Edge 200i obsolescence | July 2024 | C861730 | EOS 30 Sept 2024; EOPS 30 Sept 2029; EOXS 30 Sept 2032 | **ztC Edge 250i (C861732)** | | Wire Splice External Shell obsolescence | (undated) | G10520 | Manufacturer obsoleted; alternative sourced, rolling change | Same part number (G10520), new supplier product shipped automatically | | [Z10 Tension Sensor variant change](/knowledge-hub/products/product-advisories/historical-notices/z10-tension-sensor-g13110-may-2021.md) | May 2021 | G13110 | Superseded (no price change) | **G13115** (TVS variant) | | [G269 Tube Rod Insulators obsolescence](/knowledge-hub/products/product-advisories/historical-notices/obsolescence-notice-g269-tube-rod-insu.md) | July 2019 | G26901/902/903/905/906/907 | Supplier quality issues, no alternative supplier found | Gallagher security post and intermediate insulators (interim) | | VibraSector application-limit changes | May 2021 | VibraSector analysers/zones | Manufacturer (Detection Technology) changed limits: loop 1,250m or less, sensor cable 1,000m or less, 4 gate kits or fewer, 25 zones per analyser or fewer (10 recommended) | Re-estimate affected sites with Gallagher | ## IDEMIA and biometric devices | Advisory | Date | Affected | Status / notification | Alternative | | ------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------ | ----------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- | | [MA2G protocol - no longer supported](/knowledge-hub/products/product-advisories/current-advisories/communication-protocols-and-idemia-dev.md) | Feb 2025 (supersedes Nov 2024) | All IDEMIA devices on Legacy MA2G | **CC v9.30+ drops MA2G** entirely (brought forward due to the new SDK needed for VisionPass SP) | Update firmware to **Native MA5G** | | [SIGMA fingerprint-sensor firmware fix](/knowledge-hub/products/product-advisories/current-advisories/firmware-upgrade-idemia-sigma-wide-lit.md) | May 2025 | C864180/181/183 (recommended), **C864173 SIGMA Wide Multi (MANDATORY)** | New fingerprint sensor (since June 2024, FW 4.16) had a rejection-rate defect, fixed in **FW 4.18.4** | Upgrade firmware via biometricdevices.idemia.com | | [MorphoWave XP end of life](/knowledge-hub/products/product-advisories/current-advisories/morphowave-xp-obsolescence-september-2.md) | Sept 2025 | C864195, C864196 | EOL notification Sept 2025, last orders 19 Dec 2025, last delivery 31 Mar 2026, full EOL 31 Dec 2027 | **MorphoWave XP2 (C864199)**, CC v9.40 | | [Morpho MA VP series phase-out](/knowledge-hub/products/product-advisories/historical-notices/morpho-ma-vp-series-planned-phase-out.md) | March 2019 | C864163 (MA VP-Bio), C864164 (MA VP-Dual) | Bio orders stopped immediately; Dual orders until 30 Apr 2019 | MA VP-MD (MA5G-only, pending CC development work), then the **MA Wave** family currently | | IDEMIA SIGMA Extreme end of life | (2025) | C864191, licence 293759879 (FFD) | Last buy 25 Sept 2025; firmware fixes until 19 Dec 2026; repairs until 19 Dec 2027 | Not applicable | | IDEMIA USB Dongles obsolescence | Dec 2024 | IDEMIA USB dongles (general) | No longer available | **C864666/C864667** (MSO330/1300 plus Verif bundle) or **C864662** Software Verif Licence | | IDEMIA (Morpho) MSO300 obsolescence | Nov 2022 | MSO300 | Source page content not retrievable from the export. Known gap | Not applicable | ## Software, services and integrations | Advisory | Date | Affected | Status / notification | Alternative | | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------- | | [Active Directory Cardholder Sync - v8.50 rework](/knowledge-hub/products/product-advisories/historical-notices/active-directory-cardholder-synchroniz.md) | July 2021 | AD Cardholder Sync integration | Reworked to a REST API back-end, Command Centre version independent, adds AD SSO, no extra workstation licence | Not applicable | | [Aperio AU100 supply disruption](/knowledge-hub/products/product-advisories/historical-notices/aperio-au100-notice-of-supply-disrupti.md) | May 2018 (AU/NZ/Asia) | C867259-264 (AU100 escutcheons/bundles) | Sales suspended pending the Assa Abloy manufacturing review | **Aperio E100** (C867185-189, C867166-175 bundles) | | Locker Configuration Utility deprecation | July 2025 | Locker Config Utility | **CC v9.40 is the last version** shipping it; removed from media v9.50+ | **Bulk Config Tool** | | [Incoming email/SMS deprecation (Exchange Online/O365)](/knowledge-hub/products/product-advisories/historical-notices/deprecation-of-incoming-email-and-sms.md) | Sept 2022 | Inbound alarm acknowledgement by email/SMS on O365/Exchange Online | Broke from **1 Oct 2022** (Microsoft disabled basic auth); outbound unaffected; on-premise Exchange and other providers unaffected | **Command Centre Mobile** (one free licence per Command Centre licence) | | [Microsoft Server Support Changes](/knowledge-hub/products/product-advisories/current-advisories/microsoft-server-support-changes-octob.md) | Oct 2025 | Windows Server 2016, SQL Server 2016/2017, Windows 10 Pro, all 32-bit operating systems | Gallagher drops support for these in **CC v9.50 (2026)** | Upgrade to a supported Windows Server / SQL Server / 64-bit operating system | | Cardholder Property Pages removal | mid-2022 | Configuration Client cardholder admin and 6 legacy reports | Removed from Configuration Client (no licensing change) | **Cardholder Viewers and Reporting** in Command Centre Client | | VMS integrations retirement | March 2025 | 12 integrations (Hikvision, Mobotix, Huawei, Dallmier, Aimetis, Pelco, OnSSI, Panasonic, G4S DVR HLI, Intellex DVR, VicoNet, Teleste) | EOS **1 June 2025**, End of Support **1 June 2026**, all 12 | Transition to a still-integrated VMS | | C12643 Cardholder Web (SOAP) Service | Deprecated May 2021 (v8.50); obsolescence notice Apr 2023 | C12643 | Last supported Command Centre version releases March 2024 | **C12784 REST Cardholder API** | | C12671 Visitor Management Web (SOAP) Service | Deprecated May 2021 (v8.50, exceptions completed v8.90); notice Apr 2023 | C12671 | Last supported Command Centre version releases March 2024 | **C12784 REST Cardholder API** | | C12707 Cardholder Change Tracking API | Deprecated Feb 2020 (v8.30); notice Apr 2023 | C12707 | v8.50 was the last supported version | **C12784 REST Cardholder API** | | [CardScan Business Card Scanning SDK](/knowledge-hub/products/product-advisories/historical-notices/obsolescence-notice-cardscan-business.md) | March 2023 | CardScan SDK in VMC/Kiosk | Discontinued by the manufacturer; not installed on CAPSS sites | Acuant-based business-card-scan APIs in VMC and Kiosk | | Command Centre XML Import/Export service | Obsolete from v8.70 (May 2022); notice June 2021 | XML Import/Export (`ImportExport=1` licence feature) | No longer enabled on licences from v8.70+ | **Enterprise Data Import** or **REST API** | | [Printer Integrations - End of Support](/knowledge-hub/products/product-advisories/current-advisories/printer-integrations-end-of-support-pr.md) | Living register, last updated 12/05/2026 | 18 printer models (Fargo, Zebra, MagiCard, Nisca, EDIsecure, Entrust) | See [Command Centre - Supported Printers](/knowledge-hub/products/cc-software/configure/command-centre-supported-printers.md) for the full EOS table | Check the Printer Integrations matrix before specifying | ## Known gaps * **IDEMIA MSO300 obsolescence** (Nov 2022): the source page redirects to a page outside this export, so its content is not retrievable here. *** 🔗 **Related** * [Command Centre - Supported Printers](/knowledge-hub/products/cc-software/configure/command-centre-supported-printers.md). The full printer support matrix and end-of-support table. * [Command Centre - Release Dates](/knowledge-hub/products/cc-software/reference/command-centre-release-dates.md). Version release dates and platform support windows. * [Controller 6000](/knowledge-hub/products/cc-hardware/controllers/controller-6000.md). Setup, faults, and reference for the controller several of these advisories affect. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. 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