> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/integrations/third-party-readers/salto/salto-troubleshooting/salto-retrieving-logs-from-salto.md).

# Collect Salto logs

Collect Salto service logs after reproducing an issue, then return logging to its normal level.

On the Salto-service server:

1. Open the **ProAccess Space Configurator**.
2. Change logging **Low → Medium**, then Save (Stop → Save → Start services).
3. Reproduce the issue.
4. Collect **`SaltoService.log`** (and the latest timestamped logs) from `C:\SALTO\ProAccess Space\logs\`.

{% hint style="warning" %}
**Return logging to Low** afterwards.
{% endhint %}

***

🔗 **Related**

* [Salto events do not appear in Command Centre](/knowledge-hub/products/integrations/third-party-readers/salto/salto-troubleshooting/salto-events-not-appearing-in-command-centre.md). A common issue to log.


---

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