> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/integrations/third-party-readers/salto/salto-troubleshooting/salto-connection-and-sync-issues.md).

# Salto connection and sync issues

Resolve Salto server connection limits, IP-address mismatches, and encryption override access.

Both systems need each other's IP.

| System         | Location                                                | Enter                               |
| -------------- | ------------------------------------------------------- | ----------------------------------- |
| Command Centre | Configuration Client → Configure → Salto → Salto Server | IP of the **Salto server**          |
| Salto Space    | System → General Options → SHIP                         | IP of the **Command Centre server** |

Verify the **port numbers match** on both. Same-server installs may use loopback `127.0.0.1` or the machine IP; just match both.

* **"Too many Salto connections. Connection attempt rejected"** means the maximum connections was exceeded. Add the registry DWORD **`SaltoMaxConnections` = 10** on the Command Centre server.
* **Cannot find "Configure Encryption override"** is expected. Pushing encryption to the Salto database is only available when **logged directly onto the Command Centre server** with **Advanced user** privileges (v7.90+).

***

🔗 **Related**

* [Cannot add more Salto doors to a cardholder or access group](/knowledge-hub/products/integrations/third-party-readers/salto/salto-troubleshooting/salto-unable-to-add-more-salto-doors-to-a-cardholder-or-access-group.md). Resync failures.
* [Salto update point does not work](/knowledge-hub/products/integrations/third-party-readers/salto/salto-troubleshooting/salto-update-point-not-working.md). A related connection issue.


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