> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/integrations/third-party-readers/salto/salto-hardware/salto-bluetooth-licencing-troubleshooting.md).

# Configure Salto Bluetooth licensing

Set up Salto Bluetooth licensing and review credential requirements and behavior.

### Requirements

* Command Centre licensed for **Mobile Credentials and Salto**, with **Command Centre Cloud online**.
* Salto Server licensed for **BLE** (C866020, free in year 1 with C866022), at least one BLE device and licence (C866223), and communicating with both the Command Centre server and the Salto Ethernet encoder.

### Credential behavior

A cardholder with a Gallagher Mobile Connect credential gets a BLE credential pushed on issue or enable. Salto credentials default to **7-day expiry**. Command Centre pushes a refresh over the **Gallagher Cloud 1 to 2 days before expiry** (gradually). Unlike Gallagher BLE, the phone must be held **on or near the lock**, then the user taps **"Open Salto Door"** in Mobile Connect. Doors do not auto-populate on approach.

![Gallagher Mobile Connect "Access" screen showing the "Open Salto Door" credential](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-9a2c8cc990d2f330dce56fa1730b00d4660d799e%2FSECHUB-SALTO-11-mobile-connect-open-door.png?alt=media)

### Enable BLE in Salto Space

Go to System → **SAM & Issuing options**. The **BLE** option must be ticked.

![Salto Space SAM & Issuing options: Active Keys list with BLE enabled](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-a54948e1d739092087be25392c4035058cd44000%2FSECHUB-SALTO-12-sam-issuing-ble.png?alt=media)

### Enable the BLE license

The Channel Partner contacts **SOM** for a **Salto BLE Licence (Annual, C866020)**. SOM has Salto add it to the site's **Spaint** number. **Salto BLE Wireless Door Licenses (C866023)** are purchased per BLE door, which makes correct Spaint-number registration important. For **DEMO** sites, contact Salto Technical Support (SOM cannot modify Demo Spaint licences). After the options are added, update the Space server licence.


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