> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/integrations/third-party-readers/nedap/nedap-transit-reader-not-supplied-from-gallagher.md).

# Nedap - Transit reader not supplied from Gallagher

A Transit reader not supplied by Gallagher will have the wrong firmware (likely **P81**), so it will not read Gallagher-supplied tags.

## Fix

1. Tick **"Download customer codes"** in the S97 Nedap software.
2. Apply the **S97 firmware** (`S97_v302_CF948.hex`, customer code **CF948**).

![Firmware update dialog — TRANSIT firmware S97\_v302\_CF948.hex, Customer code CF948, "Download customer codes" ticked](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-f4554a7443d66ea8618ecfbfc924b88f5a195c4a%2FSECHUB-NEDAP-12-transit-download-customer-codes.png?alt=media)

Gallagher tags carry a **lasered 5-digit** number. Standard CF/GF/DF codes from other parties use P81 firmware and carry a 4- or 6-digit number, which will not work with Command Centre.

***

🔗 **Related**

* [Nedap - Transit Readers](/knowledge-hub/products/integrations/third-party-readers/nedap/nedap-transit-readers.md). Supported firmware and DIP settings.


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