> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/integrations/third-party-readers/idemia-morpho/troubleshoot/idemia-readers-diagnostic-logs-from-a-morpho-reader.md).

# Collect IDEMIA diagnostic logs

Collect and export MBTB diagnostic logs from an IDEMIA (Morpho) reader after reproducing a fault.

Collect a diagnostic log with the Morpho Biometric Toolbox (MBTB). MBTB is on the Gallagher install media, and is usually installed when Morpho is set up on a server.

{% hint style="info" %}
Use the **latest version of MBTB** to support the latest IDEMIA readers.
{% endhint %}

1. Open MBTB.
2. Enter the reader IP, then select **Connection**.
3. Go to the **Settings** tab and enable logging. Set `error_log.enabled=1` and `error_log.debug_level=8`.
4. Replicate the fault, then connect to the reader again.
5. Choose the reader-maintenance icon (second from the bottom).
6. Select **Download Diagnostic Log** and choose where to store the log file. A dialog confirms when it is finished.
7. Choose the notepad icon.
8. Select **Get Log**, then select the dialog that appears. Wait while the logs are gathered. A dialog confirms the logs have transferred.
9. Select **Export to CSV** and choose where to store the log, preferably where you stored the first log. A dialog confirms the transfer.
10. Go back to the **Settings** tab and revert logging to the default: set `error_log.enabled=0`.
11. Disconnect from the Morpho reader.

{% hint style="warning" %}
**Revert after collecting the log:** set `error_log.enabled=0`.
{% endhint %}

A common fault to log is a reader that does not come back online. See [IDEMIA reader does not come online after an update](/knowledge-hub/products/integrations/third-party-readers/idemia-morpho/troubleshoot/idemia-readers-morpho-reader-failing-to-come-back-online-after-updating.md).


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