> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/integrations/third-party-readers/idemia-morpho/troubleshoot/idemia-morpho-antivirus-warnings.md).

# Antivirus software flags IDEMIA files

Resolve antivirus false detections affecting IDEMIA (Morpho) software and installation files.

When you install Command Centre or handle the install files, some antivirus products flag Morpho files as a virus or Trojan. This is a known **false detection** per the manufacturer. It is not unusual, and it is caused by the files themselves.

The files must be allowed to install for the system to work correctly.

For details, see the IDEMIA "Software Protection and anti-virus" documentation, available from the Gallagher Support Team. It explains why the files give a false detection.

For other common issues, see [IDEMIA reader troubleshooting](/knowledge-hub/products/integrations/third-party-readers/idemia-morpho/troubleshoot/idemia-morpho-troubleshooting-and-faqs-morpho-troubleshooting.md).


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