> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/integrations/third-party-readers/aperio/aperio-hardware/aperio-how-to-configure-mobile-credentials-on-locks.md).

# Aperio - How to configure Mobile Credentials on Locks

{% hint style="info" %}
**Prerequisites:** Command Centre **v9.00+**, Aperio Programming Application **30.0.23+**, wireless lock firmware **3.19.0+** (a Bluetooth-capable lock), Mobile Connect App **iOS 16.03.049 / Android 16.03.038+**, and the Aperio Mobile Site Key/ID/Service Code configured on the Mobile Connect Settings tab of Server Properties first.
{% endhint %}

How to enable the Gallagher Mobile Credential on an Aperio lock, and how to set the auto-connect range.

## Steps

1. In PAP, right-click the lock and choose **Lock/Sensor > Configure**. Select **Mobile Credentials**, then **Add**.

![RFID Configuration with Mobile Credentials selected in the dropdown](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-0d96cc5fa18ac465df69e54d954b1b0608b429e6%2FSECHUB-APERIO-09-mobile-creds-rfid-dropdown.jpg?alt=media)

2. Choose **Gallagher Mobile Credential** as the provider. Only tick **Use Two Factor Authentication** if the site requires mobile screen-lock auth before access. Copy the **Key, Site ID and Service Code** from the Mobile Connect Settings tab.

![Mobile Credentials Configuration — Gallagher Mobile Credential, Two Factor Auth, and the Key / Site ID / Lock Service Code fields](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-3daaf42c44039eb709543bfab5380b56df290b61%2FSECHUB-APERIO-10-mobile-credential-config.jpg?alt=media)

## Auto-connect range

The phone-to-lock read distance is set via **RFID General Settings > Bluetooth LE > Change**. There is no manual connect; the installer calibrates per lock. Aperio uses **RSSI** (Gallagher uses Path Loss). Approximate values at Power level -3: `0.2–0.5m ≈ -60 RSSI`, `1m ≈ -65`, `1.5m ≈ -68`.

![RFID General Settings showing the Bluetooth LE section (Enabled, Sensitivity, Power level) with Change](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-c721edde94ae1812f957bf3618b247958a764272%2FSECHUB-APERIO-11-ble-general-settings.jpg?alt=media)

![Configure Bluetooth LE dialog — Enable BLE module, Sensitivity, Power level](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-fd5def31099d943ffdb8c7593e49a6dcceb74ca8%2FSECHUB-APERIO-12-configure-bluetooth-le.jpg?alt=media)

![Auto-connect range diagram — default sensitivity vs app-calibrated sensitivity, with the Reader Calibration app](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-7ed788108c368f5b2273c89903d8adf88b75fd7d%2FSECHUB-APERIO-13-auto-connect-range.jpg?alt=media)

## Mobile credential troubleshooting

| Problem                                                               | Cause                                                                                          | Solution                                                                                                                                   |
| --------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
| Mobile Connect does not see the Aperio reader in the Access Door list | App not current (needs iOS 16.03.049 / Android 16.03.038); or app upgraded after the CC server | Update the app, then set the cardholder's Mobile Credentials to **Disabled** and re-enable to resend the Aperio key (can be a Bulk Change) |
| Cannot configure Bluetooth sensitivity in the PAP tool                | **PAP v32.1.6 does not support this** (Aperio investigating)                                   | Use **PAP v31.0.27**                                                                                                                       |


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